Kompenzace a refundace za Air France zmeškané nebo zrušené lety

It was re-booked once, then canceled and then re-booked to much later ejth arriving an entire day later than planned.

It was 22:20 on March 7th when I arrived Hamburg airport. The airline told me there was a strike in Hamburg airport after they cancelled my previous flight 1 day before. The airline offered 15 Euro voucher as a compensation. I had to wait for at 6 hours in CDG and had to arrive in Hamburg in the mid-night. I missed my meeting with my business partners, which cost me at least 10K Euro.

The AirFrance flight was scheduled to leave at 10h25 on the 2nd of Mars 2024 from the CDG Airport, with a 4h15 time for connection at the Sao Paulo GRU Airport to catch the last flight of the day to Campo Grande CGR. There were technical difficulties, and a long delay ensued between them trying to fix the issues and eventually deciding to switch planes and actually finding another plane. We were given a meal voucher worth 11 EUR since it was well past noon (not enough to buy any meals at the airport by itself), and the flight departed at 15h30. I was not able to make the connection flight, and was provided a different flight the next morning from a different airport CGH. The airline paid for the hotel and taxi fees, while my luggage was damaged. The next morning flight departed at 11h00 local time and arrived at 13h00. The original arrival time was the previous day at 23h30 local time. All in all I was delayed over 12h, my luggage was damaged and the whole ordeal was very stressful since I had many bags and stayed overseas for a long period.

The flight they offered was next day (20hrs later than original departure from Paris) via Boston so I arrived next day at 11pm. I did not take that flight and cancelled it. Bought a ticket with a different airline to arrive in nyc the 29th.

Dear Air France Customer Service, I am writing to express my extreme disappointment and frustration regarding my recent flight experience with Air France. On 23rd January 2024, I was scheduled to depart on flight AF214 from Paris CDG Airport to IGI Airport, Delhi . However, the flight was delayed for more than 6 hours, which inconvenienced me greatly. I missed my Friend’s event . To exacerbate matters, the departure gate was changed a staggering 4-5 times throughout the duration of the delay. Each time, the new gate was located on the opposite ends of the airport, forcing passengers to endure unnecessary stress and inconvenience as we rushed from one gate to another. This level of disorganization and lack of communication from Air France is completely unacceptable. Not only did the delay disrupt my travel plans, but the constant gate changes added unnecessary chaos and confusion to the situation. I understand that unforeseen circumstances can lead to delays, but it is imperative that airlines handle these situations with transparency, efficiency, and consideration for their passengers. Unfortunately, my experience with Air France fell far short of these expectations. As a loyal customer, I expect better service and communication from Air France. I urge you to investigate this matter thoroughly and take appropriate steps to prevent similar incidents in the future. Additionally, I request compensation for the inconvenience and stress caused by this ordeal. I trust that Air France will take this matter seriously and respond promptly to address my concerns.

El vuelo se reprogramó para mañana aunque aún no nos dan informacion certera. Dijeron que es por problemas mecanicos. Aún sigo en el avion pero nos dijeron que en un momento debemos bajar y que el vuelo sale mañana

On 15 January 2024, connecting flight AF0638 travelling from Paris to Abu Dhabi got delayed for 24 hours and we were not even given hotel accommodation.

The plane was already delayed for more than 2 hours. Because there were a long security line, I got to the gate 2 mins before the gate closed limit time on the ticket. And the gate agent told me the gate was closed with an arrogant ton, saying to me it must be the first time in your life that you take a airplane that you don't check the monitor. Where are you all this time. She was blaming me as her student while air france didn't send any real time information on their application to inform me that the gate will be closed earlier than the indicated time. As an asian woman, I felt racist from that white woman who works for air france. Because there was a lot of disdain and accusation in her voice. After I got onboard, the pilot informed us that they were still waiting all the suitcases to be loaded on the plane. We waited still one hour before taking off. Air france's attitude is not acceptable for something which is not my fault.

I missed my connecting flight for London Heathrow Airport due to cancellation of flight from Lagos to Paris , and this affected the original departure time I booked for my return journey based on my circumstances around family and work.

Místo odletu z Berlína jsme museli letět z Mnichova. Problém byl že jsme se tam museli nechat odvést a nemohli jsme vůz zanechat na parkovišti, protože jsme zpět měli přiletět do Berlína. Další problém byl že jsme museli jet mnohem dál. 2x více kilometrů autem na letiště. A proto při zpáteční příletu pro nás zase někdo musel přijet. A při zpáteční letu byl zase další problém. Odlétali jsme cca o hodinu a půl později a nestihli jsme další spoj do Berlína. Oznámili nám to cca 6h před odletem. A automaticky nám dali jiný let, kde jsme museli čekat cca 4h a pak dvakrát přestup a do Berlína by jsme doletěli o cca 6h později. Proto jsme volali na linku a sami si domluvili jiný let z Paříže do Prahy. Domů jsme se kvůli tomu dostali asi o 4 hodiny později.

Letadlo nepřiletělo včas z důvodu pozdního odletu předchozího letu z Paříže do Prahy.

They told us there were some technical issues on the counters and then on the palne they told us the damage was on the tailplane and that it was found on arrival. Or as they said in the email due to aircrft damage; found on arrival. We arrived at the final destination 3 hours and 21 minutes late. 20:26 instead of 17:05. We got food coupons. Because I was late, I missed an important meeting that couldn't be rescheduled.

M(sto v 9:15 jsem přiletěl do Vídně v 17:00, tedy skoro po 8 hodinách. V ALžíru v letadle a potom v termínálu společnost komunikovala ve francoužštině, pouze na konkrétní dotaz mí agent air france reagoval anglicky. Společnost zajistila občerstvení a hotel (měl jsem možnost spát jednu a půl hodiny). Doprava z letiště na hotel byla otřesná, na tranzit to vypadalo, že se na mě nedostane, nakonec po hodině přijel autobus. V podstatě jsem zmeškal celý pracovní den.

My entire booking was canceled because Air France flight was delayed and I was told that I would not make the connection flight while I was on my way to airport on the same day of travel. I was then rebooted for the next day flight which was 24 hours later than my original.

My flight was delayed in Dublin so therefore I missed my connecting flight in Paris. I had to stay overnight in Paris to get another flight the next morning to Rome

Our first flight was delayed and we missed our connecting flight to JHB / only arrived back home a day later

Our itinerary was supposed to be RDU 6:05pm July 23 -> CDG 8:10am, connecting to CDG 10:25am -> MAN 10:55am (next day arrival, July 24) The RDU to CDG flight was delayed by 3h25m which would have made our connection impossible Eventually we were rebooked to a new route RDU-JFK->MAN and arrived at 3:45pm - 4h50m later than intended

We were offered other flight after 24 hours. Also not offered lounge or hotel at airport. Spent more than 24 hours at airport like hell.

My father connecting flight has been cancelled. The connection was supposed to be 1h15 min. The next flight they book me was for 7h 15 after I arrive at CDG. when board that flight it has some technical issue and we spend an hour before takiinf off. My father did a total of 10 hours at Charles de Gaulles. They did not offer him food for a 72 old person.

Rhey said there is a hole in the airplne motor.

Airline claimed there was a leak in the fuel chamber about an hour before scheduled take off. We were boarded saying it would only take an hour or two to fix it. After deplaning and over five hours after scheduled departure, they said the flight was cancelled. Had to take an alternative flight with connections the next day.

Both flights were cancelled, as they were connecting - Copenhagen to Paris, then Paris to Bordeaux

The flight has been canceled due to an unforeseen change to the flight schedule.

Increased number of layovers More delayed flight

1st segment (BLR - CDG) got delayed and hence missed connection. Reached final destination (IAD) more than 4 hours late. AF had told us that the first segment was delayed due to technical reasons on the incoming flight. I reached IAD past 7p EST. I had a 4 hour drive back home. I finally goto home at 3.30a in the morning. The 7.5 hours layover at CDG and the extreme delay caused exhaution and fatigue with my 2 young boys. I had filled in the AF form for compensation. They promised to refund EUR 33, I spent on lunch at CDG - nothing more. I also had paid for booking seats on the original flights which were not honored in the rebooking.

WAS SUPPOSED TO LEAVE ATL AT 8:05PM, DID NOT LEAVE UNTIL 12:20AM. THE AIRLINE GAVE NO REASON FOR THE DELAY. I HAD TO BE REBOOKED ON A DIFFERENT AIRLINE. I END UP NOT MAKING IT TO WORK BECAUSE OF THE DELAY.

We were delayed leaving Milan and then sat on the runway for 20 min upon arrival in Paris. This caused us to miss our connection. We were rebooked for later in the day and arrived to JFK later than anticipated.

We received notice of cancellation on the evening of August 4 for an early morning August 5 flight to Paris on Air Frances connecting to Chicago. Due into Paris the afternoon of August 5. We were reassigned to a KLM flight leaving Bordeaux the morning of the 6th to Amsterdam connecting to Chicago arriving at 2:30 on the 6th.

Multi city trip from Warsaw to Paris to Wroclaw (via Amsterdam). First flight was cancelled. New flight was proposed but not satisfactory so I cancelled the whole trip and requested a refund.

My Johannesburg to Paris flight had to make an emergency stop over at Abidjan Airport to refuel as it was running low on fuel which led to me missing my 7:30 connecting flight to Heathrow

My name is sethumadhavan VK and I had a long trip starting from Coimbatore all the way to Ottawa my first connecting flight was from Coimbatore to Chennai at 10 pm on the flight was operated by indigo and the flight number was AF3792, when I approached the counter they told me I m not listed in the passenger list. I had the ticket and everything .. I showed them and they still said they couldn’t find my name .. I then had to book another ticket for the same flight and pay extra for baggage as it was a connecting flight towards Ottawa and I had large luggages.. the amount of stress I encountered is unimaginable when you are 60 years old and travelling all alone for the first time to a country on the other side of the planet .. please let me know how do I apply for compensation I have all the tickets and proofs available

Ticket sold as Delta codeshare for flights operated by AirFrance (AF995 from JNB to CDG on Jul 1, followed by AF14 CDG to JFK on Jul 2). Boarded on AF995 in JNB, pushed back and then returned to gate; announcement said they were working on mechanical issues. Flight attendants said it had something to do with air conditioning. After two hours at gate, they announced flight was cancelled, no other details in announcement. After deboarding and going back through passport control, I got an automated email that AirFrance had rebooked me onto Kenya Airways for the next day; I flew those flights. Ultimately arrived at JFK approx. 17 hours late. I filed a claim directly with AirFrance, and they paid for Uber expenses but denied EU261 compensation because the journey did not start or end in the EU.

I arrived at Manchester airport around 3:30am, and did the necessary including re weighing my bags so that I avoid disruptions during check in. I took at least an hour to do so I checked in around 4:30- 4:45am (I'm sorry I'm lacking in accuracy I'm giving an estimation. I then proceeded to security, I knew that on my ticket it said gates open at 5:35 and closed 5:50 if I'm not mistaken. By 5:15 I requested the officers if they could check two of my carry-on bags at the same time as I was running short on time they proceeded to tell me that they need to go in order of the bags and cant overtake the other passengers bags- keep in mind there was a lot of delay only one person was doing the checking of the bags so you could only imagine the time taken on each bag- despite my efforts to stress the fact that I'm going to be late to board the plane to the officers they proceeded to ignore my concerns and told me word for word that "I should be fine". When they finished checking my bags at this point it was already past 5;35 and even though they took me through a supposed shortcut I had the assumption they would walk me to the gate and proceed to explain the situation to the individuals at the gate- the gate was as well really far, and I had really heavy luggage trying to run towards the gate. When I got to the gate there was 1 lady and 2 men, the lady was awfully rude and didn't even show a hint of sympathy and maybe I'm not entitled to it but its human decency and is what I'd expect from customer service. Being that she was already aware I was late she could've relayed it better and could have handled that situation way better than she did as I was already distressed as is. They proceeded to escort me towards the arrivals part of the airport , whole time we were walking (which was a very long distance) no one offered to at least help me with my bags they rushed me to get to the other side thinking they were going to assist me to get a new flight maybe , however when we got there , I handed the officer my brp then they told me to get my bags and pointed towards where I should exit from. They kept on asking me how I booked my flight and they said that I should just call my travel agency and have them book me another flight - despite seeing that i was upset and in tears no one really checked to see if I was okay but rather proceeded to leave me alone. I then began calling my Parents from back home trying to find solutions at this point its 9am- which is 3 hours after the departure of R3IRLI , I then proceeded to find the nearest accommodation to the airport as my parents had hoped that I would catch the next flight in the morning in which was successful by end of day. So I arrived to my final destination the next day at 11pm. It was a really long and exhausting day I paid for my own accommodation , the transport there and back , this incident inconvenienced me greatly because I spent money unnecessarily especially being an international student there is so many other costs, expensive ones that our parents come across which are usually planned for accordingly so this incident caused a greater inconvenience to my parents as well as myself.