Kompenzace Zpožděného a Zrušeného letu Swiss International Air Lines

2 Flights cancelled with unknown reason

We have only had part refund back from esky

I booked a roundtrip flight from Berlin to Tenerife September 17th to 21st. On September 16th less than 24 hours before my outbound flight, the airline cancelled my return flight. I got in contact with them and the only option offered was with 2 stops and 13 instead of 7 hours duration. The airline explained this is the only option for me to fly on the 21st. I am working full-time so I was not able to extend my stay in Tenerife and fly back on a different day. I initially took the offer since they did not give me another opportunity, however afterwards I found out I need to be in Berlin earlier on the 21st so I had to book another flight with a different airline and Swiss declined to refund me or even give me a voucher.

They changed the flight schedule.

The airline sent an e-mail stating the departure time of the flight had been delayed more than 7 hours - this flight was supposed to be a layover. Our original flight was from Oporto - Geneva - Dubrovonik and therefore waiting more than 7 hours in the airport was not an option. In their e-mail SWISS airlines stated "Please kindly note that your itinerary has been modified due to a schedule change. If you agree with the proposed schedule change click here: I agree If you disagree with the proposed schedule change click here: I do not agree". We clicked on the "I do not agree" link but the airline still counted on us a passengers of the flight.

My flight LX 639 was at 3.05 pm on 27th February. But that was delayed after boarding us in the flight. Then after long wait it was cancelled. They arranged 6.45 flight. That too was delayed and took off at 8.15 pm. My 5. Hours were wasted. Some other flights taking off as usual. I was a tourist who was planning to reach Zurich before 5 o clock and start my sight seeing. Because of the delay I couldn't go any where on 27th February.

The flight was delayed because of weather conditions but because they had extra passengers on the plane and they couldn’t find why. I lost my connecting flight to City airport and was rebooked to Heathrow which is very gar from home and missed my train to Nottingham.