Získejte odškodnění od TAP Air Portugal

I booked 3 flights for family members to attend a party in Gambia booked from October, I contacted Last minute. Com who confirmed up to a day before the flight that my flight was confirmed and going ahead. When I got to the airport I was notified that there was no flight on this day, Also that the Last Minute.com would have been notified sometime before and that it was against the law to still advertise for a flight knowing that it had been cancelled. Flights were still flying but not on the day Last Minute suggested, This has caused me a great deal of displeasure, I’ve had to book a further 3 flights, not to mention taxi fares and missing out on the party.

They delayed almost 8 hours on my flight from Lisbon to Guarulhos and also in the way back they delayed around 8 hours from Lisbon to Barcelona. I had to eat here in the airport, spend more money that I wanted both times

Due to a previous cancellation, I was aware that TAP will not inform about the cancellation so I had to start checking in their website. Then, around a week before the flight, it shows cancelled but I was not informed. They refund the tickets but with a voucher. Now, as I paid my tickets in Kwanza (Angola Official currency) now they are telling me that to redeem the vouchers (as I need to use multiple of these vouchers to buy a ticket) I need to go to Luanda airport which I cannot do. Time is passing and the value of the tickets I need to buy in December are raising. The TAP support said they cannot help, that I have to go straight to Luanda airport but I'm more than 400Kms (6-8 hours travel) away.

Here is the situation Me and my boyfriend was planing our trip from munich to ponta delgada. So first we needed to get to lisbon and then go to ponta delgada . So this supposed to be round trip with tap air. But 14 of July we had a message : Dear Mr./Mrs. Tetiana But, TAP informs you that some changes have occurred on your flights. Please check the details below. If the updated itinerary below does not ensure a connection between the flights in your reservation, you will be contacted again soon. Okay, but then one our flight was canceled so we needed to cancel all. And we did. Therefore, in consequence we don't have a refund, only 200 miles on my account. We want to get our money back. Hope you will help us. The customer support did not read our complaints and our requests, and even so i was trying to call them, but nothing happened.

This flight was canceled without any reason provided by the airline. We were put on the flight the next day. The hotel and transits we booked in Venice was non-refundable

I received notification from the agency where I have purchased the ticket that all trip to Alicante have been canceled. I immediately cancelled accommodation and rent car in Alicante. Before the date of the trip TAP send me an email to an alternative flight which not was compatible with my original travel plan .

I received a useless voucher and was not notified about the cancellation at all

My initial flight was booked for the 1st August from CDG airport at 6.00 am arriving at 7.30 am in Lisbon . I only realized my flight had been changed from Orly to Lisbon departing now at 16h15 when I tried to check in on the 31st of July. I had never received an email or message from TAPinforming the changes of the flight. The flight number also changed to TP2709. In the end I did not fly and stayed in Paris. I booked this flight as I needed to attend an event in Lisbon in the morning of the 1st August

As I arrived to the airport, they said they had some technical issues. They kept me waitinig for one houre before they told me flight was cancelled. After that they offered me alternative flight which was 6 hours later.