Kompenzace Zpožděného a Zrušeného letu Wizz Air

Čas odletu z Bergama (předmětný letu W61132 dne 8.5.2018) zpožděn o více než 10 hodin. Informace o zpoždění mně byla adresována od společnosti Wizzair v řádu pouhých několika hodin před standardním časem odletu. Posléze jsem k 13.8.2018 poslal přes doporučovaný proklik na webovém rozhraní spol. Wizzair „stížnost / žádost o kompenzaci za zpožděný let“. Na Stížnost mi nebylo ze strany letecké společnosti odpovězeno, ani po lhůtě 30ti dnů. Následně jsem opět přes webové stránky Wizzair inicioval žádost o kompenzaci letu = k datu 6.5.2020 s informací, že nadále očekávám vyjádření k předmětné Žádosti ze srpna 2018 (mj. tedy do 24 měsíců od předmětného data letu). V červnu 2020 mi byla e-mailem doručena odpověď - omluva za prodlení a text zamítavého vyjádření o nároku na kompenzaci.

Čas odletu (předmětného letu W61132 dne 8.5.2018) zpožděn o více než 10 hodin. Informace o zpoždění mi byla adresována společností Wizzair v řádu pouhých desítek hodin před standardním časem odletu. Posléze jsem k 13.8.2018 poslal přes doporučovaný proklik na webovém rozhraní spol. Wizzair „stížnost / žádost o kompenzaci za zpožděný let“. Na Stížnost mi nebylo ze strany letecké společnosti odpovězeno, ani po lhůtě 30ti dnů. Následně jsem opět přes webové stránky Wizzair inicioval žádost o kompenzaci letu = k datu 6.5.2020 s informací, že nadále očekávám vyjádření k předmětné Žádosti ze srpna 2018 (mj. tedy do 24 měsíců od předmětného data letu). V červnu 2020 mi byla e-mailem doručena odpověď - omluva za prodlení plus text zamítavého vyjádření o nároku na kompenzaci. Jsem však obeznámen se skutečností, že jeden z mých zámých z letu W61132 byl v rámci podávané žádosti přes "on-line" akdvokátní kancelář posléze refundován částkou 250 EUR/os.

Wizz air desk worker didn’t allow boarding to the plane due to the situation with the corona virus. His explanation was that in case the Holland police do not allow entry at the airport, the costs of returning the passengers will not be refunded to Wizz air. I also had a return ticket

Since for the coronavirus and my wife’s pregnancy, I can’t travel. I booked our tickets when coronavirus wasn’t so riskiness to fly. After this situation and the urging of the doctor, the best for the baby and my wife was to not travel. So, I had to cancel our flights.

Pur flight delayed over 18 hours. No one gave us a place to stay or some money, they just kicked us out. We had to take a taxi both ways that we had to pay and also find a hotel to stay the night. Don’t even mention the many hours we spent outside in the cold till we found out at what time we were about to finally fly.

no refund yet

Since May, Wizzair has not issued the refund yet

I bought a roundtrip ticket for my friend XXXXXX (first n) XXXXXX (last n) I paid a surcherge for to have flexible ticket. but due to the COVID19 problems my friend realized before departure that he could not leave. I proceded to freeze the ticket and the amount paid was credited in my Wizzair account. Now, before the deadline for the new booking expired (04-11-2020) I tried to book a new ticket but the Wizzair site doesn't allow me to use this credit. I tried a thousand timems to call Wizzair callcenter but all times the line went down and I couldn't speak. Can you do somethiung to recover this amount (€ 182,98) ?

I have been announced about the cancellation with exactly 6 hours and 6 minutes before the flight was supposed to take of. They called me to tell me about the refund procedure, but the problem was that I haven’t been notified about the cancellation in the first place. If they would have called 2 hours later, I would have been in a train to Liverpool (I am from Manchester), with a ticked that costed 4£. I have booked a flight eventually which costed 281£, because the UK is going to lockdown and I am a student who doesn’t want to get stuck here. I believe they owe me a lot.

7 hour delay

The flight couldn’t land and our flight was canceled

Flight was delay because of a fog

airport curfew

Despite the presentation of the "Cyprus Flight Pass" with the result "CLEARANCE TO FLY", which entitles me to enter the Republic of Cyprus, my family and I were not allowed to board the flight.

On Sunday, 2nd of August myself and my husband (both residents of Denmark) were supposed to travel together with my mother-in-law (resident of Ukraine) from Cyprus to Poland on a flight W6 5052. From there we had a connecting flight back to Denmark on the same day, so it was a transfer flight. However, during boarding process my mother-in-law, Larysa, was denied boarding by the Wizz Air administrator claiming that she needs a EU residence card to board the flight. According to Danish Rules, which can be found at https://politi.dk/en/coronavirus-in-denmark/travelling-in-or-out-of-denmark/persons-resident-in-banned-countries, parents of Danish residents can enter Denmark without restrictions. This does not require you to take a direct flight or have a EU residency card. According to Polish Rules, which can be found here https://www.gov.pl/web/coronavirus/travel “Poland has restored full border traffic within the internal borders of the European Union, and travellers have regained the right to free entry, exit and transit through the territory of the Republic of Poland.” Therefore, since we have been traveling within internal EU borders (from Cyprus-Poland-Denmark), there should not be a problem for Larysa to enter or transit, regardless of her passport. Furthermore, on my arrival to Poland I enquired from a polish border control officer whether Larysa has a right to enter Poland with a purpose of transit to Denmark as a parent of Danish resident and the answer was “yes, of course”. Therefore, it is safe to say that Wizz Air administrator who denied boarding to Larysa has made an error, which resulted in extra costs for us. Because of this, Larysa and my husband (he had to stay to support her since she does not speak English) had to stay in Cyprus for extra 2 days. This, in turn, resulted in many related expenses: - Rebook the flights from Cyprus to Denmark - Stay 2 more nights in Cyprus - Cover transportation and food costs We, therefore, ask Wizz Air to refund these costs for the trouble caused by this mistake.

I received an email of flight cancelation two days before the flight. In that email they said: "We regret to inform you that your flight under confirmation code FDKK7T has been cancelled. Please accept our sincere apologies for the inconvenience this change may cause." They didn't say the reason of cancelation, nor they refunded the ticket cost until now.

I booked from kiwi website and they never offered an alternative flight, and wiz because it was booked from Kiwi didnt offer any alternatives

After check in and registration of the baggage there was the delay on 30 minutes. The flight needed to be at 14;55. Then already at boarding on aircraft there was released a technical issue by the captain, so they called for another airplane that needed to come from another airport. So it was delayed on more than 4 hours. Finally we were departed at 20:30.

Originally flight W6 1245 should have been a direct flight, but now, when I checked the flight radar, somehow they managed to split it into two and there was never any information about this. We had to sit on board of the plane for 3-4 hours and we were not provided with any information from the crew or captain and the departure was at 17:26 (5:26pm) local time instead of 14:00 (2:00 pm). Then, when we finally were in the air, out of the blue the captain told us, by the way we have to stop in Norway for fuel.

Our flight was delayed for over 18 hours and we were kicked out of the airport with no place to stay. They haven’t give us even a place to stay. We had to stay outside for more than 3 hours and had to find for ourselves a place to stay. We had to pay the place and also the transportation to the place and back to the airport wich was not cheap.

Our flight was delayed for over 18 hours and we were kicked out of the airport with no place to stay. They haven’t give us even a place to stay. We had to stay outside for more than 3 hours and had to find for ourselves a place to stay. We had to pay the place and also the transportation to the place and back to the airport wich was not cheap.

Our flight was delayed for over 18 hours and we were kicked out of the airport with no place to stay. They haven’t give us even a place to stay. We had to stay outside for more than 3 hours and had to find for ourselves a place to stay. We had to pay the place and also the transportation to the place and back to the airport wich was not cheap.

I canceled the flight because of the Covid-19. I’m in pregnant and I was afraid to travel.

I canceled the flight because of the COVID-19. My wife is in pregnant and we were afraid because if this. I paid 235 and I kindly requested for a voucher or refund.

The flight was cancelled and we were informed about at the airport, less than 20 minutes before the time of flight. Also nobody told why did this happen, there were no one to explain the passengers about why is it cancelled and the alternatives were offered only with the application “kiwi travel” I traveled with.

1) Lack of adequate reaction and respect of protocol in case of delay I`d like to express serious complain in regards of lack of adequate reaction and respect of protocol in case of delay. It`s understandable that delay could accrue, but reaction of the team at Sofia Airport was totally unacceptable! Having in mind that due to Covid restrictions in Sofia we were supposed to wear masks at the Terminal, we were kept without any kind of refreshment at the Airport. Children, elderly people and all passengers were kept locked at the terminal without having a chance to get a sip of water. All stores and free shops were closed, so we were not having a chance to even buy water or anything else. Air-condition system and acclimatization at the terminal (old building) were not good enough, so we were kept with the masks, hardly able to breathe and not having a chance to drink even water! Totally not acceptable and lack of any kind of adequate reaction nor information! At one point after complain to the team, more than 2 hours waiting they announced that will give us refreshment, but same was given to the passengers after departure on board of the aircraft. 2) Reimbursement of additional, unexpected costs for transfer from Airport to Home, CHF 200 Due to late arrival of the flight in Basel we were not able to utilize Public Transport and had no other choice, but arrange late night transfer from Basel airport to Zurich which cost additional CHF 200 to our family. Please advise what is the procedure those costs to be reimbursed? We can present you copy of the Invoice in case needed.

I canceled my flight because of the COVID-19 and because I’m pregnant I was afraid, so I cancelled the flight by my self.

We were refused birding because we did not have a COVID test (which was extremely not clear during the booking process). We were told to fill a visa Covid for Cyprus which was approved but nothing clear to have a test before hand. Changing the flight has a 80€ penalty fee for both of us which is much more expensive then booking another flight.

The initial flight was planed for 11 of August but the company changed for 10 of august.We accept the change in the first stage but because of our jobs we was unable to flight on 10 of August.When we try to change the flight for a different date they ask us for a fee of 40 pounds per passenger which is more than what we pay for tickets.

Booked this flight on 08.08.20, was delayed 24 hours. Wasn t able to enter Budapest anymore, had to lose the money for ticket and lost money on hotel reservation and I had to buy a bus ticket.

We incurred more costs as we had to take a flight from Denmark (additional 100 EURO)

I had to take the car instead and thereof had a lot of extra costs (bridge ticket Sweden-Denmark and ferry ticket Denmark-Germany plus petrol costs)

Flight was delayed. It was supposed to take off 21:05 27/07/2020 instead it took off at 01:00 28/07/2020

I asked for my refund but unfortunately the bank transfer has not arrived yet. The price of the flight was 129.70€

Technical issues, first delay 1h after up to 4h

We came to the Eindhoven airport at 1pm, our flight was scheduled at 2.45pm. First they changed the time to 3, then 4, 4.15, till 5 and 6 pm. We contacted them the company stuff and they said, they don’t know the reason of delay. They provided us with 4 euro coupons for food and told us they take no responsibility for the delay. We had next flight from Milan to Lisbon at 6.55pm. With the same company wizzair. Obviously, we would have missed it. We called the company and they said literally “we don’t care, buy another ticket. This is your fault you bought 2 tickets to 2 different destinations”. We were shocked, I started crying because I was never treated like that. We had to leave the airport with other passengers, because the flight departure time was changed again and the crew didn’t know what to do at all. The guy from the crew said he is sorry, but he doesn’t know anything about the flight. He is only responsible for giving vouchers. On Internet I found thousands negative reviews. I didn’t want to believe it might happen to me. But it did. I demand full compensation. Thank you

My flight was cancelled on the 7th June 2018 on the route Charleroi Budapest. We were not at all notified in advance, we already checked in and then suddenly they told us that our flight wouldn’t take off. In the meantime all other flights were leaving the airport and also there were no issues in Budapest. I could only arrive a week later as the flights the following days were full. Later I contacted Wizzair but they wouldn’t refund me and said it was the weather conditions the problem - which not true.

When I have tried to check-in in the airport, they said because of COVID-19 you could not enter the Tuzla!

I did not receive the money for my canceled flight from Bucharest to Malaga . The flight canceled because of Covid-19

My Wizz account number is 825XXXFLY, name is Gheorghe. I had a flight on 15/02/2021 from Luton to Iasi at 8.00 AM, code flight: G7SXYQ, my flight was delayed 1h+. I had my PCR test with IQ doctors which I paid £109 valid for 72 h. Done the swab on FRI 12/02/2021 at 8.34 AM valid until MON 15/02/2021 at 8.34 AM. As the flight was at 8.00 and my test at that hour was still valid, your flight delayed happened that my test expired over a 1 h + and the polish lady at the gate turn me down. She has a rude attitude and she said to contact Wizz air to get a refund. I called customer service on but they are useless, first spoke with Elvis at 19.17 for 15 min and he was unprepared on the matter and tell me that he needs to speak with his supervisor Ana and tell me to call after 30 min. After 30 min I called again and Erika answer I talked with her for 6 min, she was not able to do anything. Now I request to have a refund for my flight/my test/my bus ticket and money spent on my phone calls (£32,81) . I also requested to speak with the supervisor and they refuse to do that, telling me that I can only speak with them.

The agency sold more tickets than seats in the plane

Airport Doncaster been closed because of issue on airport, transfer to Leeds-Bradford airport by bus, flu from Bradford airport

The flight was delayed for 3 hours. It was an evening flight so when we finally got in the departures section all shops were closed and it was difficult to even buy water. No help was offere by the airline at any time.

I bought the tickets from Tenerife to Madrid and then to Sofia. I did it on 22 of April. Just 6 days later my flight to Sofia was canceled. I find out that wizz are flying from Barcelona in the same day but thay didn't offer me any alternatives.So I stay 24 hours in Madrid and I bought expensive last minute tickets to Sofia whit different airlines.

I got an email on the date 01.07.2020 , 20:57 that my flight is cancelled.

My flight was cancelled 2 days before departure. At that time I was already in Rome and I couldn't go back to my place of staying in Italy, so i had to support additional costs for being in the city.

the departure time of my flights have changed

There were some issues at the airport that the plane from Kaunas could not land and the flight to Belgrade was delayed for another day.

I arrived on a airport on time and I wait on a gate for 5 hours and on the end they just cancelled the flight. They offer a hotel for the night , we accept but the next when we book the new flight again without waiting they cancelled again the flight.

Due to coronavirus alert in Spain, I ca't leave the country. Bulgaria is also in a state of emergency. The airline doesn't give an option to refund. Please help