Entschädigung und Rückerstattung für verspätete oder annullierte Flüge von Jet2

Flight was operated on a smaller capacity aircraft which meant 31 of the passengers no longer had a seat.

The flight was diverted to athens due to weather at corfu and had to refuel and return to corfu later meaning I missed connections to ferry to albania

Weather and technical fault affecting the UK’s National Air Traffic Services. Delayed 26h40min. Me and my family arrived at the airport around 8.45pm on 27.08.2023. The lady from Jet2 say that our flight is delayed till next day. They don't have any other information about the fly. Jet2 give us vouchers for food and drinks. We was sleeping with ours daughter on the floor(now she have runny nose). All hotels was full booked (nearest to airport). Scheduled our flight few times. Finally our flight was on 29.08.2023 at 2.20am.

Our flight was cancelled with no other alternative given. We contacted Hats Travel who arranged with Olympic holidays for a flight for 2nd September instead. We paid for extra leg room there and back. We return on the same flight on 19th September but had to pay again for extra leg room. Please can you refund us for this double payment

Should have flown on the 27-08-2023 at 23.25 didnt fly until 28-08-2023 at 19.30

Jet 2 Cancelled the whole holiday while we were at the airport phoned day before we flew and was told it’s on schedule. Received text night before saying it’s on schedule. Arrived at Leeds Bradford airport at 3am as checking was at 3:15am. Told couldn’t check in at moment as computers were down. Then was told around 5 am flight delayed by jet2 staff then received text at 6:16am saying the whole holiday was cancelled! . Went to jet 2 staff who told us to got to jet 2 travel agent in Leeds as it was a package holiday so they couldn’t do anything. Went to jet 2 travel agents which isn’t a travel agents but a call centre, so they couldn’t do anything verbally so phone in or go on website. Looked on website said call centre opens at 8am which was wrong as didn’t open till 8:30 am. We paid for parking which cost £110 for 10 day’s parking which we’ve now lost. £94 travel insurance. We have had to pay for another holiday of £5000 and won’t receive a refund for 7 days now we have to pay for parking at Manchester airport we’ve lost 3 days of our holiday and are only going for 7 now

Hi we were supposed to have left palma Airport at 12:30 we didn't leave until 5 and was just sat on the plane I had 4 children with myself as well as my partner and one of my children had anxiety about flying anyway and two young children were restless and hadn't eaten or drank throughout the Airport journey as they will only drink blackcurrant fruit shoots wasn't allowed to buy fruit shoots until we had departed we did have a complimentary soft drink and a snack but again wasn't allowed to purchase anything else until we had departed was a very stressful 6 hours in total

To start the day off we were told 30minute delay for boarding... fine whatever then after an hour 40 names got called out to say we can't bored the plane as their was a flight plan change some lies ... we were then told to wait for news shortly after (around 30mimutes) the 12hour delays were put up AFTER we were told about not being able to bored the flight which landed in Stansted at 420pm ... however when we finally got news about 2hours later we got given a 15 euro voucher for lunch then were told we can go to Glasgow and they will sort accommodation and coach to Stansted in morning as this is out of affected area ... we re checked in done security etc for 2nd time .. this flight was delayed until 1212am .. then this got cancelled- we then had to sit around waiting for more information pushing for info until 330am when we finally went to pasort control to get our suitcases again where we went onto a hotel checked in and got into bed for around 430am still so much uncertainty in the morning jet2 bit telling us anything - they've also lost my partners suitcase which had all her clothes in and souvenirs from our honeymoon which we spent about 80euro on and some tobacco which was 47.50 euro (9.50 each) clothes were value of around £300-£500 as all yours clothing * We paid for our designated seats on the flight but still got kicked off * Have 2 children at home waiting for their parents we also have had to send the baby sitters money for a few bits which they haven't got but we would of if we was at hone like suppose to * had to buy dinner at air port * going to gave to buy extra car parking when get back *going to have to more clothes to replace missing suitcase - 80euro of sourvinarrs gone - 47.50euro of tobacco gone And still no garintee of a flight... I've been told hopefully today to go to Glasgow but we've made it clear we don't want Glasgow if we can help it but they just not listening ... this whole situation is causing so much anxiety for me and my wife especially with the uncertainty of getting home for the kids and this was not due to the 12 hour delay this happened before it hapoend

WE WAS OFFERED £8 EACH WHICH SIMPLY DIDNT COVER COST OF A MEAL AT AIRPORT, WE WAS UP EARLY SO ALL 4 OF US HAD NO BREAKFAST AND NO DINNER , FLIGHT WAS SUPPOSED TO BE 11.35 SPAIN TIME BUT TOOK OFF AT 15.30, I HAD 2 CHILDREN WITH ME WHICH AS YOU CAN IMAGINE WAS PRETTY STRESSFUL FOR ALL

Air traffic data control land we were told to keep an eye I had nothing . Why didn’t they ring us

Delayed with no notice, until arrival and now cancelled flight, i have lost out on a days work from my plastering job losing 180 pounds

We may not be due compensation for a delay but we arrived 4am Monday morning (21st August) but our cases did not arrive until 5pm Tuesday evening (22nd). This was a real problem as my children’s clothes (13 year old boy and 10 year old girl) and my partners clothes were all left in England along with toiletries. My son Is also autistic and on a very restricted diet which meant he was very distressed and went without for nearly 36 hours as his special food was also delayed in the baggage. My partners medication was also left at Stansted Airport for the same time. We have had to make various purchases to get us through this period. How can you help by way of compensation for the money spent and distress caused?

Apparently previous flights were delays due to technical issues and Jet2 Operations Dept decided to delay our flight by 4 hrs and did not communicate this information until after we had checked in. We were only informed by looking at the flight notice board, Jet2 staff were oblivious to the delay yet by then, it was all over the notice boards.

we have been delayed by a total of 9.5 hours they said the pilot couldn't land when plains landed 5 min behind him

Bad weather in Canary Islands.Planes could only land in Tenerife.Arrived at our hotel at midnight

THE FLIGHT (LS1825) WAS DELAYED 24 HOURS BY JET2, DUE TO WEATHER, ON 21 FEB . WE ARRIVED OVERHEAD FUNCHAL 24 HRS LATE, WENT INTO A HOLD AND, AFTER AN ABORTED APPROACH, DIVERTED TO TENERIFE. ANOTHER DAY LATER, WE EVENTUALLY ARRIVED IN FUNCHAL ON WED 23 FEB.

Flight cancelled 2 hours before departure

Plane was delayed we had to wait to board boarded then pilot said technical issue off loaded flight was ment board at 11 05 got on 12 o’clock told got to wait for another plain and depart about 4 oclock

The flight leaving Edinburgh had technical issues thus a plane was brought from elsewhere to replace it. The delay in the outbound flight to Heraklion caused a knock on effect to our return flight to Edinburgh airport

Air traffic control so we got a voucher for 8 euros

My flight was delayed for 18 hours. It was advised that this was initially due to Air Traffic Control Issues and this then lead to the staff saying they had worked over their hours.

We arrived at the airport at around 8PM local time via the coach transfer. When we arrived at the airport a Jet2 member of staff announced that our flight had been delayed overnight, I think the reason was a 'shortage of airport staff' or something along the lines of that. We were told by that same member of staff that we would be provided free food and accommodation for the night (which we was) and also that we would be entitled to compensation for the overnight delay. The following day (25th June) we boarded the aircraft on schedule. We were then delayed take-off by approximately another hour due to the airline overloading the aircraft with luggage - the aircraft was too heavy to take off in the short Paphos runway. As a result of this, the airline had to offload around a third of the passenger luggage. At this point we were then assured that we would receive compensation for these delays we had received. When we finally landed in the airport, the luggage took around 1 hour to reach the belts in the lounge. After waiting for all of the luggage to be unloaded off the plane, me and my girlfriend realised that our luggage was left in Paphos to reduce aircraft weight. This was really frustrating, as we were booked to go to a music festival on 25th June. Because of the delayed flight we missed half of the festival, and we both had to wear old clothes as a result of our luggage being left in Paphos. We were promised compensation by multiple Jet2 staff on multiple occasions, and I was in shock when I received an email today stating that the delay was caused by 'Extraordinary circumstances' and that Jet2 weren't in control of these.

have recently submitted an online claim regarding the delay and cancellation of my flight from Tenerife to London Stansted on Friday 17th June. We were delayed several hours and then told via text in the airport that the flight was cancelled and we would be put up in a hotel for the evening. There was complete chaos at the airport as hotels and bus's had to be arranged for a full flight of people. After several hours of waiting we were all taken to have our passports unstamped and to collect our luggage and wait to be told what bus and hotel we would be going to. If it was not for a fellow customer we would have been there a lot longer as he took it upon himself to read out the names of everyone as the jet 2 helper was so quiet and no one could hear her as we were all led outside. We were finally taken to a hotel, bare in mind there is 3 of us on my booking and we have come from a hotel for 3 people, we were taken to the H10 Gran tenife and on arrival they told us that they only had a double room and would have to make do for 3 people. This was completely unacceptable but due to the fact it was very late and we were extremely tired there was nothing else that could be done. They told us we were half bord and could collect breakfast but they did not clarify the time, and when we woke up after a very long evening, we found out we missed breakfast, we asked for 3 coffees at the bar and out them on the room, only to be made to pay them on checkout as it was not their problem. I have further receipts for this if needed. There was no further email or text message updates from Jet 2 about our flight and pick up to the airport. Thankfully the receptionist told us with 5 minutes to spare. Please confirm receipt of this email and if you require any pictures of documentation then i can send it over to you. Thank you

French air traffic control was striking for a day .no food or drink offered throughout our delay.wevwere at Palma airport for 6hours before departure.the time kept on the notice board saying update time displayed later .

The flight was just posted as being delayed with no reason give. The dealy was for 4hours 15 minutes

Jet2 said delay was due to France air strike previous days but all other flights weren’t delayed as long

We did not disembark the aircraft till 4:30AM as no buses were available for the jet2 managed remote parking bay. Jet2 are also responsible for baggage operations from the aircraft. This took 2 hours to start baggage collection for our flight. This started at around 5:50AM. I also have video evidence of jet2 staff openly admitting that they do not know what they are doing and it’s not their responsibility. This would be damaging to your reputation if it were posted to media outlets. The airline did not provide any care or compensation let alone an apology. This is my first flight/package with jet2 Holidays and it proved no better than a DIY package through the likes of love holidays.

Disruptive passenger trying to get in cockpit we had to land in Paris & not enough fuel to carry on & then crew out of time

We were on the plane told after a hour of sitting on the plane .Then second flight the same day they did the same 29tn june finally flew next day after 18 hours

Four people booked and paid for a Jet 2 flight (LS1229), Departure date 27/10/21 at 16.00. Booked and paid for with Lastminute.com on 13th April 2021. On 25th August 2021 Lastminute.com advised flight had been changed to 26th Oct 2021 at 16.55. Same flight number. Arrived at airport at 1500 on 26th Oct 2021 to be told that flight had been rescheduled and had left that morning. We were not notified. Jet2 said they told Lastminute.com, but lastminute.com said they had no knowledge of any flight change. One of the six persons gave up and returned home. The other five had to pay and book flights the next day and also pay for over night accommodation.

Had to wait until another plane arrived from Manchester sou was delayed for7 hours

I had to wait back in the lounge until another plane to arrive from Manchester I was to fly at17.40 on 20 October bu I left larnaca at 12.45 October the 21st and arrived at Birmingham airport at 3.35 Thursday morning

Cargo door damaged during loading luggage so requested another aeroplane to come from Leeds. Advised would be 3 hours, had to get off plane and waited in airport however original plane had been repaired for flight