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How to Reach Customer Support & Resolve Air Transat Complaints

Written By Joanna Teljeur

Last Updated: 19 March 2025

Trying to reach Air Transat’s customer service? Maybe you need to lodge a complaint or file a compensation claim. Fortunately, Air Transat offers numerous ways to get in touch. In this short guide, we’ll give you the phone numbers, email addresses and other ways to contact the airline, so you can resolve your issue as quickly as possible.

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Air Transat Customer Service Phone Numbers

Contacting Air Transat by phone will certainly allow you to discuss your situation with an agent for a speedy solution. The downside? You could face extensive on-hold times.

If you’re phoning for help with a flight cancellation or delay, make sure you have your flight details handy. The Air Transat customer service agent will need all the basic details about your flight including your flight number, departure and arrival airports, and information about your flight disruption.

Air Transat on Social Media

If you don’t have time to wait on hold, you can always try reaching Air Transat on one of their social media platforms. Many passengers have found that they get faster service when they send a direct message to any of the following channels.

• Air Transat Facebook: facebook.com/AirTransatCanada
• Air Transat on Twitter/X: twitter.com/airtransat
• Air Transat on Instagram: instagram.com/airtransat/

NOTE: Be aware of any unsolicited messages via social media from anyone claiming to be an Air Transat Customer Service Agent. Also, do not disclose any sensitive or personal information.

Air Transat Email & Contact Form

You can write to the airline if you have questions or concerns about any number of flight-related issues, or to follow up with an existing claim or request. 

Customer Relations Email: 

• customerrelations@transat.com

If you’ve had a flight disruption and want to submit a compensation claim, you can do so via the Air Transat Compensation Claims form. 

To provide general feedback about your experience or to lodge a general complaint, you can do so by using the Air Transat Feedback Form.

Tips for Contacting Air Transat Customer Service

1. Be professional and polite. Try to remember that the customer service agent is doing everything they can to assist you.
2. Be persistent and patient. This is especially important if you are seeking help with flight disruptions or baggage mishandling.
3. Upload documents like copies of conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better.
4. Provide detailed information about your experience, including all the relevant details of your flight. 

AirAdvisor Can Help! 

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over [number of claims] passenger claims so far. Save some time and have a better chance of getting compensated by starting your claim with AirAdvisor today!

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