
EasyJet Complaints
Contact Information
Mailing Address:
easyJet Airline
Company Limited Hangar
89 London Luton Airport
Luton, Bedfordshire
LU2 9PF, United Kingdom
Phone:
+44 (0) 330 5515 151

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EasyJet Contact Information: Customer Service Details and Tips for Submitting a Complaint
If you’ve ever tried to get in touch with easyJet, then you know how challenging it can be. As a well-known budget airline, they keep fares low by cutting costs wherever possible. For passengers, this means that you will have a tough time getting in touch with a real, live agent because they are more expensive than chatbots and other digital contact methods. That said, the airline does offer better customer service options for those willing to pay £170.00 for an annual easyJet Plus membership.
So, if you’re looking for the best ways to reach customer service, whether it's for complex questions or submitting a complaint, this article will give you some options as well as expert tips on submitting successful complaints.
Find out if you are owed compensation for a disrupted flight.Check Your Flight
Before You Contact easyJet
Back in 2015, easyJet’s former CEO, Carolyn McCall said in an interview with Marketing Week,
Customer care doesn’t have to be gold plated. I don’t think anyone expects EasyJet to be gold plated. They expect you to be friendly, helpful and to get you to places on time and efficiently.
This pretty much sums up the airline’s customer service. So, with this in mind, and to make your call more efficient:
- Be sure to have your flight details ready. EasyJet agents will ask for your booking reference number and other information in order to access your booking.
- Be mindful that countless other passengers could be in the same position you’re in, dealing with cancellations or other pressing concerns.
- Make every effort to be patient and polite when speaking with customer service agents and remember that charges may apply depending on your carrier and where you’re calling.
EasyJet Chat & Mobile App
Also, it’s worth trying to find answers with the chatbot on the official website. To manage your booking or find alternate flights after a delay or cancellations, try the easyJet mobile app. Both methods work surprisingly well to help with basic questions and concerns.
EasyJet Contact Numbers
For baggage concerns, you can find a list of phone numbers for various countries and airports on the Baggage Page.
UK and elsewhere | 011 44 330 365 5000 +44 330 365 5454 +44 330 551 5151 |
France | 0806 141 143 |
Netherlands | 0900 506 0900 |
Italy | 199 304 213 |
easyJet Plus Customer Service - Available 08:00 – 20:00, 7 days a week | |
English | +44 (0) 330 5515146 |
Spanish | +34 93 6410004 |
German | +49 (0) 30 726297514 |
French | +33 (0) 9 77407768 |
Italian | +39 02 32068893 |
EasyJet on Social Media
You can usually get a quick response from an agent on their Twitter (X) account. The official handle they use is @easyJet, and they can offer solutions for flight delays, cancellations, or booking issues.
Reaching out to them on Facebook is another option. EasyJet doesn’t seem to answer direct messages on Facebook as fast as they do on Twitter, but it can still get you some response without waiting on hold.
PRO TIP: Be advised that there are numerous social media scams targeting passengers who post about flight disruptions. The scammers pose as airline agents to get sensitive information. To stay safe, send direct messages to the airline and be careful about releasing any personal details.
EasyJet Complaint Contact Information
In 2023, the UK Civil Aviation Authority (CAA) reported that easyJet received 7,227 passenger complaints, and there is certainly a lot to complain about. Travellers complain about poor in-flight experience, no legroom, extra fees, and countless other issues. If you were unhappy with your easyJet experience, you should always raise a complaint in writing. At very least you will get it off your chest, but you might get a discount or a voucher for the inconvenience.
Common Complaints
- Poor in-flight service
- Disappointing in-flight amenities
- Poor customer service
- Booking errors
- Overbooking
- Accessibility issues
- Safety concerns
- Misleading advertising/hidden fees and charges
- Airline policies
- Inadequate compensation
If you’ve experienced flight delays, cancellations, and other flight irregularities, you should always send a more formal complaint to the airline and reference your passenger rights.
Your Passenger Rights
You’ll get a much better response from easyJet if you reference your passenger rights in your complaint letter. If you need help with this part, you can always use our free template.
Basically, your rights are protected when you have flight disruptions thanks to the rules found in Regulation EU261 and UK261, stating that you could be owed as much as £520 when the right conditions are met.
If you’re curious about this and want to see if your situation qualifies, just enter your basic flight details into our compensation calculator, and find out instantly.
EasyJet Email
There are two ways to send your complaint: By email or through the easyJet contact forms discussed in the next section. Emails will allow you to upload important supporting documents like receipts, photos, and booking confirmation to validate your claim. Plus, you can keep track of what you said when you send complaint emails.
Send written complaints to: customer.support@easyjet.com.
EasyJet Contact Form
The beauty of contact forms is that they go to the right department for your concern, rather than to one, general customer service in-box, and you can still upload supporting documents.
The links below will take you to the contact form for:
EasyJet Mailing Address
In case you are without internet access or you need to send hard copies of documents, send your parcels to:
3 Tips for a Successful Outcome
- Include all relevant details: Where you were traveling, dates, times, and other specifics. Also, add booking details as well as a clear, detailed explanation of what happened.
- Attach supporting documents. if you have notes from previous conversations with airline representatives, photos, receipts, etc., these will validate your complaint.
- Be persistent. It can take some time for airlines to make a decision and respond to your complaint, so feel free to drop them additional messages.
If You Don’t Get a Response
EasyJet's complaints team aims to respond to all customer complaints within 28 days of receiving them, though some complex cases may take longer to resolve.
If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over400,000 passenger claims since 2017.
Save some time and improve your chances of compensation by starting your claim with AirAdvisor today!Check Your Flight
Common Questions
Find answers to frequently asked questions about EasyJet flight complaints below:
How do I contact EasyJet directly?
You can speak directly to an EasyJet customer care team member on the phone or through their live chat service.
How long does EasyJet take to respond to complaints?
EasyJet aims to respond to all complaints within 28 days of receiving them.
Is it worth complaining to EasyJet?
It may be worth complaining to EasyJet if you feel they have violated your rights or if you have a valid complaint.
Does EasyJet have a live chat?
Yes, EasyJet offers a live chat service on its website during certain hours.
Why is my EasyJet refund taking so long?
EasyJet refunds can take time to process depending on the circumstances of the request.
How much does EasyJet charge for special assistance?
The cost depends on the type of special assistance you require. EasyJet lists its special assistance fees on its website. Note, the fees can vary depending on the country of departure.
Can you sue EasyJet?
In certain circumstances, it may be possible to sue EasyJet, but it's important to seek expert advice, like that of AirAdvisor, when going down this route.
How reliable is EasyJet?
EasyJet has a generally good reputation for reliability and punctuality, but, as with any airline, things may not always go according to plan.
Had Issues with easyJet Flight?
You might be able to get up to $650 (€600) for your trouble!List of airlines
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