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GOL Airlines Contact Info: Customer Service Phone, Email & Tips for a Better Outcome

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  5 June 2025

Flight disruptions are a regular part of air travel, but that doesn’t mean you should just accept a bad experience. If your flight was not what you hoped it would be, you should let the airline know. This is certainly the case if you’ve flown with GOL. In fact, voicing your concerns can sometimes lead to compensation. So, in this guide, we’re going to give you the contact information you need to lodge a complaint, plus some helpful tips, so you can be compensated for your trouble. 

Disrupted flight?You might have a right to compensation - up to €600Check Your Flight

How to Contact GOL Airlines by Phone

Sometimes you just have to talk to someone directly. This is especially true when you need immediate assistance for flight disruptions. If your flight was cancelled, for example, you might need to speak to a GOL agent to help you with a rebooking.

The downside of calling the airline, is that you might have to wait for a very long time before you actually speak with someone. Because of this, always collect all the important details about your flight before you call. Also, be aware that fees may apply depending on where you’re calling from.

GOL Phone Numbers by Country

GOL Airlines on Facebook, Twitter/X, Instagram

Need to get some quick answers or assistance? Try sending a message to the airline through their Facebook and Twitter/X pages. This isn’t the best option for formal complaints or compensation claims, but it’s a great way to get help quickly, especially if you need help with rebooking your flight.

• GOL on Facebook
• GOL on X/Twitter

How to Lodge a Complaint with GOL

If you need to issue a formal complaint or claim for compensation, you can write to the airline through their chatbot named, Gal. Just tell it you want to lodge a complaint, and it will take you through all the necessary steps.

You can also email GOL: atencioncolombia@voegol.com.br

Whichever method you choose, you’ll need to provide information about your flight, and include as many details about your situation as possible, including: 

• The date and time you traveled
• Your arrival and departure airports
• Booking receipts
• Boarding pass
• Any prior communication you had with the airline
• Any other helpful information to support your case.

Take time to write a clear message, explaining what happened and why you’re complaining. It also helps if you include a sentence or two about what you hope to get in return for the bad experience. 

You Can Get Compensation from GOL

If you had a delay or cancellation with GOL on a flight to or from Canada, you could be owed up to $1,000 CAD, depending on how late you arrived at your final destination. You can see if your flight is eligible by entering some basic details about your flight in our compensation calculator. It’s free, and you’ll get the results instantly.

Also, if your baggage was lost, delayed, or damaged, GOL will also owe you money, thanks to an international treaty known as the Montreal Convention.  Based on the rules of the treaty, you could collect up to $2,080 from GOL.

Some passengers have complained about not getting a refund in a timely manner. This is especially common when COPA cancels your flight at the last minute. 

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 450,000 passenger claims so far. Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!

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Author:

Joanna Teljeur

Job/Position: Editor, Senior Writer

Joanna is a writer, editor, and consumer rights advocate.

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