Royal Jordanian Airlines Contact Info: Customer Service Phone, Email & Tips for a Better Response

Written By Joanna Teljeur

Last Updated: 16 April 2025

What do you do if you have a bad experience with Royal Jordanian Airlines? Depending on your situation, you might want to contact their customer support center by phone.

If you need to lodge a formal complaint, then their on-line form is the best way to ensure your issue is properly addressed. From disappointing in-flight experiences to baggage mishandling, you can find all the contact information you need to get the attention you deserve.

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Royal Jordanian Customer Service Phone Numbers

While calling isn’t always the most efficient way to contact the airline, it can be helpful to speak to a live agent, especially if you’ve had a recent cancellation or delay. Before you start dialing, here are a few tips to help you make the most of your conversation.

Be ready for long wait times. Phone lines can be tied up for up to an hour, especially during busy travel periods or when there are widespread flight disruptions.
Organise your flight details. Customer service agents will ask for you basic flight information. Save time by making sure you have all your flight details ready, including your flight number(s), arrival and departure airports, and specifics about why you’re calling.
Be aware of fees. Depending on where you’re calling from, you might incur fees. So, be sure to do everything you can to make your call as efficient as possible.

Department	Royal Jordanian Phone Number
Main Call Center	+962.6.5100000
Platinum Hawk members	+962.6.5202422

Royal Jordanian on Social Media

Many passengers have found that when they cannot reach an agent by phone, the next best method is to send a message to the airline via social media. Just be sure not to answer unsolicited messages or share any sensitive information.

Royal Jordanian on Facebook: facebook.com/RoyalJordanian/
Royal Jordanian on Twitter: x.com/RoyalJordanian

How to Contact Royal Jordanian for Complaints

Royal Jordanian Contact

For refunds, general complaints, compensation and baggage mishandling claims, you can write to the airline using this form.

If you’re a Frequent Flyer with Royal Jordanian, you can email the airline at:

FrequentFlyer@rj.com

How to Get a Favorable Response

Include as many details about your situation as possible.
Provide supporting documents like notes from previous conversations with airline representatives, photos, booking receipts, and boarding passes. These will help validate your complaint.
Be professional and courteous in your message.
Be persistent. Airlines can take a while to reach a decision about your case, so feel free to follow up with another message to find out where things stand.

Your Royal Jordanian Passenger Rights

Royal Jordanian Airlines isn’t based in the EU, but they still have to follow the rules of a regulation called EU261 whenever they depart from an airport in the EU or the UK.

Fortunately, this regulation defines how the carrier must respond to complaints about delays, cancellations, denied boarding, and more.

This means that if your flight is eligible for compensation, you could receive between $270 (€250) and $650 (€600) if you arrive 3+ hours late or your flight was canceled less than 14 days before departure.

If you’ve had issues with your baggage, your rights are protected by the Montreal Convention, which states that Royal Jordanian would have to pay as much as $2,080 (€1,920) in reimbursement and compensation.

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 430,000 passenger claims so far. Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!

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