3322 passengers’ reviews
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3322 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Azores received ample praise for the “spotless” cleanliness of their planes, with some customers taking special note of the pristine quality of their newer aircraft like the A320. The cabin crew were regularly complimented for being friendly, accommodating, and professional, adding to the overall experience. Azores also offers in-flight meals, something that didn’t go unnoticed in passenger surveys. Frequent flight disruptions were the most notable complaint followed by reports of unhelpful customer service agents who were unresponsive when dealing with baggage problems, refunds, and flight changes. Some passengers gave negative feedback about the limited in-flight entertainment offerings like no wi-fi or screens, while others said they had problems with delayed luggage and difficulty getting airline staff to help resolve these issues.
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