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Azores Airlines Reviews

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3322 passengers’ reviews

  • d1SATA Internacional - Azores Airlines, S.A. Av. Infante D. Henrique, 55-2 Ponta Delgada, Azores Portugal, 9504-528
  • d2+351 296 209 720

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Azores Airlines (Sata International) Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

3.2
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Total Reviews count

3322
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2.3

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SkyTrax Ratings

3

(%)

3.2
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3322 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Azores Airlines (Sata International) Pros and Cons - AirAdvisor Verdict

Strengths
  • chClean and well maintained aircraft
  • chFriendly cabin crew
  • chIn-flight meals
Weaknesses
  • chFrequent delays and cancellations
  • chPoor customer service
  • chBaggage issues
Verdict: "Friendly flight crew and meals, but shadowed by poor service and baggage issues."

Azores received ample praise for the “spotless” cleanliness of their planes, with some customers taking special note of the pristine quality of their newer aircraft like the A320. The cabin crew were regularly complimented for being friendly, accommodating, and professional, adding to the overall experience. Azores also offers in-flight meals, something that didn’t go unnoticed in passenger surveys. Frequent flight disruptions were the most notable complaint followed by reports of unhelpful customer service agents who were unresponsive when dealing with baggage problems, refunds, and flight changes. Some passengers gave negative feedback about the limited in-flight entertainment offerings like no wi-fi or screens, while others said they had problems with delayed luggage and difficulty getting airline staff to help resolve these issues.

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