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19936 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Predictably, Condor’s most frequently mentioned strength is its budget prices making it an ideal choice for transatlantic flights. But other reviewers highlighted the airline’s friendly and professional cabin crew and decent selection of in-flight movies and shows as well as the ‘solid’ wi-fi. On the other hand, many reviews spoke of unprofessional customer service agents who were unhelpful with refunds, flight changes, and baggage issues causing undue frustration. Passengers also found the economy and premium class seats very narrow and cramped, while flight delays and poor communication led to unnecessary stress and ruined travel plans.
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