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Condor Reviews

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19936 passengers’ reviews

  • d1Condor Flugdienst GmbH An der Gehespitz 50 63263 Neu-Isenburg Germany
  • d21-866-960-7915 - US +49 (0) 6171 69889 61

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Condor Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

2.74
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Total Reviews count

19936
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Review Sites Distribution

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TripAdvisor

3

10739 (53.9%)

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TrustPilot

1.6

3929 (19.7%)

dist

Flight Radar

3.85

2276 (11.4%)

dist

Google

1.9

564 (2.8%)

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Airline Quality

2

476 (2.4%)

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Facebook

1.8

462 (2.3%)

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Cheapflights

3.2

337 (1.7%)

dist

Momondo

3.2

337 (1.7%)

dist

Kayak

3.2

333 (1.7%)

dist

Airlines-Inform

2.6

230 (1.2%)

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Yelp

1.6

94 (0.5%)

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eSky

4

64 (0.3%)

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FlightReport

3.75

36 (0.2%)

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Airline Ratings

1.7

34 (0.2%)

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PissedConsumer

1.9

25 (0.1%)

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SkyTrax Ratings

4

(%)

2.74
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19936 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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Condor Pros and Cons - AirAdvisor Verdict

Strengths
  • chAffordable long-haul fares
  • chPleasant cabin crew
  • chDecent in-flight entertainment
Weaknesses
  • chPoor customer service
  • chOvercrowded, uncomfortable seating
  • chFrequent delays
  • chPoor communication
Verdict: "Affordable but marred by poor service, uncomfortable seats and hidden fees."

Predictably, Condor’s most frequently mentioned strength is its budget prices making it an ideal choice for transatlantic flights. But other reviewers highlighted the airline’s friendly and professional cabin crew and decent selection of in-flight movies and shows as well as the ‘solid’ wi-fi. On the other hand, many reviews spoke of unprofessional customer service agents who were unhelpful with refunds, flight changes, and baggage issues causing undue frustration. Passengers also found the economy and premium class seats very narrow and cramped, while flight delays and poor communication led to unnecessary stress and ruined travel plans.

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