4823 passengers’ reviews
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4823 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Even though they’re a smaller airline, TAROM is widely praised for their tasty and satisfying meals. Many passengers have reported that the economy seats are very comfortable with a surprising amount of legroom. The affordable prices are also highly appreciated especially with meals and checked baggage included in the price. Several reviews spoke of TAROM’s efficient check-in and boarding procedures as helping to minimise the stress associated with air travel. The flip side is that quite a few reviews expressed frustrations with the unresponsive and sometimes rude customer support particularly with baggage problems and refund requests. Delays and cancelled flights also featured prominently among complaints along with the lack of in-flight entertainment and complaints about older planes with worn-out seats and generally uncomfortable cabin.
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