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TAROM Reviews 2024

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4823 passengers’ reviews

  • d1S.C.Compania Nationala de Transporturi Aeriene Romane “TAROM” S.A Henry Coanda International Airport 224 F Calea Bucurestilor Otopeni, Romania, 075150

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TAROM Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

3.3
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Total Reviews count

4823
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Review Sites Distribution

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TripAdvisor

3

1489 (30.9%)

dist

Tiket2

4

1000 (20.7%)

dist

Google

2.9

999 (20.7%)

dist

eSky

3.9

436 (9%)

dist

Airline Quality

3

193 (4%)

dist

Kayak

3.75

132 (2.7%)

dist

Momondo

3.75

132 (2.7%)

dist

Cheapflights

3.75

132 (2.7%)

dist

TrustPilot

1.3

126 (2.6%)

dist

Airlines-Inform

3.48

52 (1.1%)

dist

FlightReport

3.55

52 (1.1%)

dist

Flight Radar

3.65

34 (0.7%)

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Glassdoor

3.2

24 (0.5%)

dist

Airline Ratings

2.4

18 (0.4%)

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PissedConsumer

1.4

2 (0%)

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Yelp

2.5

2 (0%)

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SkyTrax Ratings

3

(%)

3.3
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4823 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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TAROM Pros and Cons - AirAdvisor Verdict

Strengths
  • chDecent in-flight meals
  • chConsistent comfort in economy
  • chEfficient check in process
Weaknesses
  • chPoor customer service
  • chFrequent delays and cancellations
  • chOlder aircraft
Verdict: "Reasonable prices, but delays, poor service, and older planes disappoint."

Even though they’re a smaller airline, TAROM is widely praised for their tasty and satisfying meals. Many passengers have reported that the economy seats are very comfortable with a surprising amount of legroom. The affordable prices are also highly appreciated especially with meals and checked baggage included in the price. Several reviews spoke of TAROM’s efficient check-in and boarding procedures as helping to minimise the stress associated with air travel. The flip side is that quite a few reviews expressed frustrations with the unresponsive and sometimes rude customer support particularly with baggage problems and refund requests. Delays and cancelled flights also featured prominently among complaints along with the lack of in-flight entertainment and complaints about older planes with worn-out seats and generally uncomfortable cabin.

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