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Aeroitalia Compensation: What Passengers Need to Know

Delayed or canceled Aeroitalia Airlines flight? Learn how to claim €600 in compensation under EU 261 rules. Find eligibility, tips, and step-by-step guidance.

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Aeroitalia Compensation: What Passengers Need to Know
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Joanna Teljeur

Last Updated: February 13, 2025

Edited by: Anton Radchenko

Your Rights as an Aeroitalia Passenger

When you fly Aeroitalia, you will be protected by EU 261/2004, which provides passenger protections for canceled and delayed flights. Based on the rules, you’re entitled to care, assistance, and cash compensation.

Aeroitalia Compensation

You are eligible for different cash amounts based on the distance of your flight and how late you arrive at your destination as you can see in the following table.

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

Over 3 hours

€250

€400

€600*

*Aeroitalia might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Aeroitalia Cancellations

You can get cash compensation if your flight was canceled less than 14 days before your scheduled departure, and if Aeroitalia should have avoided the disruption. As well, you will receive a new booking or, if you choose, a full refund of your ticket.

Aeroitalia Flight Delays

If you ever have a delayed flight with Aeroitalia, you could get compensated financially as long as your flight arrives 3+ hours late at your final destination. How much you end up getting depends on the travel distance.

If the delay causes you to wait at the airport for 2 hours or more, then Aeroitalia will provide:

  • Free access to communication via phone, FAX, emails and
  • Written explanation of your passenger rights and
  • Meals, refreshment, hotel accommodation, and 
  • Transport to and from hotel if a shuttle is not available 

If you’re delayed for 5 hours or more, then you’re entitled to:

  • A full ticket refund and 
  • A return ticket to your initial airport.point of departure, if your travel plans are pointless because of the delay OR
  • A rebooking

Aeroitalia passenger sitting near her baggage

Aeroitalia Missed Connections

If you miss your connection, Aeroitalia will provide an alternate flight or a refund. You can also get cash compensation if both flights were on the same booking. Basically, if the first leg of your flight was delayed or canceled because of something within the airline’s control, and you miss your connecting flight, then you are eligible for cash compensation.

When You’re Denied Boarding with Aeroitalia

Anytime you’re involuntarily denied boarding because of an overbooked flight you could get:

  • A full ticket refund or
  • An alternate flight and
  • Care and assistance and
  • Up to $650 (€600) 

What Makes a Flight Ineligible for Compensation?

There will be occasions when Aeroitalia won’t be required to pay you financial compensation. These are known as extraordinary circumstances, and occur when the airline cancels or delays a flight for reasons entirely beyond their control, like civil unrest or severe weather events.

How to Make a Claim for Compensation?

To file a compensation claim with Aeroitalia, just visit their official site, find their email address, and collect all your flight-related documents. Then, you simply draft a letter explaining why you are owed compensation. 

Be sure to include as much information as possible, including copies of your:

  • Receipts for out-of-pocket expenses
  • Ticket receipts
  • Booking confirmation documents
  • Boarding pass
tip

Don’t be alarmed if you have to wait a few weeks to hear back from them or to get a decision on your claim. If you need help with your claim, we can help!

Why You Can Trust AirAdvisor

Our legal team can handle the entire claims process for you, from start to finish, so you have a better chance of winning your compensation claim.

  • We have a 98% success rate
  • Over 400,000 people have trusted us with their claims
  • Our team of legal professionals has been fighting for passenger rights since 2017
  • We don’t get our fee unless you get your compensation. No win, no fee.

If you’ve had a flight delay or cancellation with Aeroitalia, don’t leave money unclaimed!Get your compensation claim started today by entering your flight information below.Check Your Flight

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