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We have handled more than 400,000 flight delay and cancellation claims.
Over €60,000,000 in compensation has been paid out to our clients.
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For the Asia Pacific region, Air China ranked as the 2nd most on-time airline in January 2023 with 87.60% of flights arriving on time. Meanwhile, the carrier has been rated a 3-Star Airline by Skytrax. Regardless of their ranking or even their performance statistics, all airlines have flight disruptions on a fairly regular basis. The important thing is that passengers know their rights when they’re faced with them.
Early claims have an 72% higher chance of payoutAct now before your claim expires.Check Your Flight
Air China Flight Delays
Despite their best efforts, pro planners and seasoned travellers alike still have to deal with flight delays. The silver lining of this is that if you are departing from an EU or UK airport, you can enjoy the passenger protections found in EU261 and UK 261. Both sets of regulations stipulate compensation for delays. So, depending on how long your delay lasts, you can benefit from different provisions.
Delays lasting 2 or more hours
You get to the airport on time and then find out your flight is delayed. If this happens, and you’re left waiting for at least 2 hours, the carrier must provide you with food, refreshments, and free access to communication.
Delays lasting 3 or more hours
When you get to your final destination 3 or more hours past the time you were supposed to arrive, then Air China may be liable for cash compensation if they are at fault. So, if your delay was caused by an airline strike, you should be paid compensation because this is within the airlines’ control.
Delays lasting 5 hours or more
Hopefully you won’t have to deal with delays this long, but if you do, Air China must give you the option of a ticket refund or another flight. Cash compensation is also a possibility if extraordinary circumstances didn’t cause the delay.
Length of Delay | Compensation & Entitlements |
2+ hour delays | Meals, refreshments, and access to communication |
3+ hour delays | Cash compensation if the airline is at fault |
5+ hour delays | Option of rebooking or refund + potential cash compensation |
Air China Flight Cancellations
If you’re scheduled to leave from an EU or UK airport and your Air China flight gets canceled, you can get cash compensated if:
- You’re given less than 14-days notice and
- The airline is at fault
If you’re given more than 2-weeks notice, AIr China doesn’t have to compensate you. However, you are entitled to a new flight or a full refund if they cancel with under 14 days advance warning.
When you choose an alternate flight, but have to wait for at least 2 hours for your departure, then you can get care and assistance. Plus, you should be given free overnight accommodation and transport in cases where your new flight departs the next day.
Flight Delays | Flight Cancellations | Denied Boarding |
Up to €600 in compensation Care & Assistance | Up to €600 in compensation Rebooked flight OR Refund Care & Assistance | Up to €600 in compensation Rebooked flight OR Refund Care & Assistance |
Missed Connections
EU and UK law protects you for missed connections. This means that if an earlier flight delay or cancellation causes you to miss your connection, then Air China is required by law to assist you in getting to your final point. There’s a chance that you could also get cash compensation too if the airline could have avoided the problem that caused your missed connection.
Involuntary Denied Boarding
Most airlines, including Air China, will overbook flights from time to time to avoid operating a partially filled aircraft. They do this to maximise profits, but when all passengers arrive for the flight, there aren’t enough seats to accommodate everyone. If no one offers to relinquish their seat, then the carrier will have to bump a few people.
If you’re denied boarding because of an oversold flight, then you can expect:
- A replacement flight or
- A refund and
- Cash compensation
Cash Compensation Amounts
Thanks to the passenger rights protections in the UK and EU, you could get between €250 to €600 in financial compensation for flight disruptions based on:
- The length of your delay
- The total distance of your flight
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours | €250 | €400 | €600* |
Under 3 hours | €0 |
* Air China might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
We assume all legal costsAll you have to do is submit the application and wait for the compensation to be received.Check Your Flight
Extraordinary Circumstances
If your cancellation or delay can be attributed to extraordinary circumstances then you are not eligible for monetary compensation.
Here are a few examples
- Air traffic control restrictions
- Civil unrest
- Airport strikes
- Severe weather
- Security threats
- Natural disasters
It’s very important to find out from airline staff what caused your flight interruption. Collect as much relevant airline documentation as possible and receipts for your out-of-pocket expenses. The more you can support your compensation claim, the better!
If you’ve had an Air China flight disruption anytime in the last 3 years, you can still submit a compensation claim, and AirAdvisor is here to help! Let us take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed. Better yet, you’ll avoid the hassle and you only pay us when the airline pays you!
Trust AirAdvisor
- We have an amazing 98% win rate
- Our service is based on a no-win, no-fee structure, meaning we only get paid if you do.
- So far, over 400,000 passengers have turned to AirAdvisor to get them the compensation they deserve
Let AirAdvisor defend your passenger rights and get you up to €600 in airline compensation.Check Your Flight
People Also Ask
Can you get reimbursed if China Air loses your baggage?
You can get compensated for lost, delayed, and damaged baggage! Always remember to make a report of baggage mishandling with the airline as soon as possible to ensure you get the highest amount of compensation.
Are Air China vouchers as good as a refund?
Cash is always better, but if you’re offered a voucher, be sure you read all the details and understand it fully before accepting it. You have legal rights to a cash refund vouchers can be full of restrictions and blackout dates. Bottom line - make sure you know what you’re getting, and if you’re not sure, ask for the refund.
How long does it take to get your compensation payout from Air China?
Compensation payouts can take a month or more depending on your unique circumstances. The more documentation you can provide to back up your case the better. This can also shorten the amount of time you have to wait, but the time frame can vary.