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During KM Malta’s first month of operations, the airline ran into trouble with a significant delay on a flight from Malta to Milan Malpensa Airport causing passengers to lose almost an entire day of their vacations.
The company stated “technical issues” as the reason for the 7-hour delay, but (frustratingly) kept moving back the departure time, according to The Independent.
This was a major disruption for passengers so early in the airline’s reign as Malta’s national airline and should be a wake-up call for anyone flying with them. Knowing your rights will help you mitigate the inconvenience through compensation at least. And we are here to help to ensure you have a quick and painless flight delay compensation claim experience with KM Malta Airlines.
KEY TAKEAWAYS
- If your KM Malta Airlines flight is delayed over 3 hours, you may have the right to claim up to €600 in compensation.
- For KM Malta Airlines flight cancellations, you're likely to receive at least a full ticket refund.
- Flight cancellations by KM Malta Airlines within 14 days of the intended departure might entitle you to an additional financial settlement alongside your refund.
- You have between 2 and 6 years in which to seek compensation for any flight disruptions.
- Our 'Compensation Check' tool at AirAdvisor allows you to swiftly find out your eligibility for compensation.
- Should a claim need to be filed, our airline compensation experts are here to handle it, ensuring you receive your rightful compensation stress-free.
Your Rights in Case of Flight Disruption
Being aware of your air passenger rights in the European Union and the United Kingdom is important when you're seeking compensation for flight-related issues with airlines like KM Malta.
EU Air Passenger Rights - What is EU261 Compensation?
If you're traveling with an EU-based airline like KM Malta Airlines, EU Regulation 261/2004 covers your passenger rights. This law gives a broad set of rights related to various flight disruptions such as delays, cancellations, denied boarding, and missed connections.
If you encounter such disruptions when flying with KM Malta Airlines, you could be entitled to KM Malta Airlines flight compensation depending on the specifics and duration of the delay.
Passenger Rights in the UK - What is UK261 Compensation?
When flying inside the UK or departing from a UK airport, your air passenger rights are covered under UK261. This law parallels the EU261 and provides comparable protection if you're traveling from the UK or on UK-based airlines.
Like EU261, it addresses the same types of flight disruptions. Should you encounter these interruptions when flying out of the UK with KM Malta Airlines, you might be entitled to a UK261 claim.
KM Malta Airlines Flight Delay Compensation
Experiencing a delay of over 3 hours with KM Malta Airlines generally entitles you to seek EU261 compensation for the inconvenience endured. Regulations provide explicit directives on EU flight delay compensation and UK flight delay compensation amounts, with factors like the duration of the delay and the distance of the affected flight taken into consideration.
It's key to understand, however, that delays caused by exceptional circumstances beyond KM Malta Airlines’ control usually relieve them of the obligation to provide passengers with monetary compensation.
Depending on the specifics of the delay, compensation can vary from €250 per passenger for a delayed short-distance flight, €400 for a delayed medium-haul flight, to as much as €600 per passenger for a substantially delayed long-distance flight. You can always check your amount with our free delay compensation calculator to be sure.
KM Malta Airlines Flight Cancellation Compensation
If KM Malta Airlines unexpectedly cancels your flight, you may have the right to file a compensation claim for the resulting disruption. The regulations in both the UK and EU distinctly outline the compensation figures for flight cancellations, factoring in aspects such as the flight distance, the difference in timing, and notification of the cancellation.
Should KM Malta Airlines cancel your flight within a 14-day window of your confirmed departure date, you might be eligible for KM Malta flight cancellation compensation. The UK and EU261 compensation amounts are also dependent on distance and range from $270 (€250) to $650 (€600).
As with KM Malta Airlines' delayed flight compensation, the airline's obligation to pay compensation for canceled flights only applies if the cancellation is due to reasons within their control, such as technical or logistical issues.

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How Much Can You Claim - Regulation EU261
General EU261 Information
As mentioned, the EU261 compensation you can claim is between €250 and €600 for eligible flights. As long as your flight is delayed by 3 hours or more, it should fall into one of these compensation categories:
Destination Delay Time | KM Malta Flight Distance | |||
EU flights under 1,500km | EU flights over 1,500km | Non-internal EU flights between 1,500km and 3,500km | Non-internal EU flights over 3,500km | |
Under 3 hours |
| |||
3 hours or more |
|
|
|
|
* Airlines like KM Malta will often attempt to reduce this amount by up to 50% for short delays. Our experts always aim to claim the category’s maximum compensation.
KM Malta EU261 Compensation Examples
You may be wondering just what flights are eligible for KM Malta flight delay compensation, so here are a couple of the more popular routes and the expected EU261 payout:
- Malta International to Rome Fiumicino: This common flight covers a distance of about 685km, so eligible passengers can claim up to €250.
- London Gatwick to Malta International: The flight distance on this route is approximately 2,060km, so passengers who meet the minimum 3-hour delay threshold could qualify for up to €400 in KM Malta compensation.
Currently, likely because the airline is so new, KM Malta does not fly routes over 3,500km. If they did, this compensation maximum would be €600.
What To Do in Case of KM Malta Cancellations or Delays - How to Claim
A KM Malta compensation claim be filed one of two ways - with the airline directly (on their website) or with a compensation company like AirAdvisor.
Here’s what you need to know:
Documents Required
Keep hold of essential travel paperwork. These are required to solidify your compensation claim with KM Malta Airlines and include:
- Tickets and boarding passes.
- Receipts for disruption-related expenses.
- Any written communication from the airline (helps validate the claim).
Deadline to Submit Claims
In Malta, passengers have 2 years from the flight to submit their KM Malta Airlines complaints for EU261 compensation. You’d be surprised at how quickly time can get away from you, so the best practice is to file your claim right when you get home.
Since different countries have different claim submission time limits, be sure to confirm. For example, in the UK, passengers have up to 6 years.
Extraordinary Circumstances - When is KM Malta Airlines Responsible?
Flight interruptions occasionally arise from unforeseen scenarios that are outside the airline's direct control. Such events are unpredictable occurrences that hamper or prevent the airline from adhering to its flight schedule.
Examples of Extraordinary Circumstances
- Extreme weather conditions
- Air traffic control restrictions
- Political unrest
- Substantial security risks
- Health emergencies
- Non-airline labour strikes
The main thing you need to know about extraordinary circumstances is that they are an exception to EU261 compensation. However, airlines, including KM Malta Airlines, are still obligated to ensure your well-being and provide care during a flight disruption, which may encompass meals, lodging, and alternative transport arrangements.
KM Malta Airlines Refund Policy
KM Malta Airlines' refund policy varies based on the type of ticket purchased and the circumstances surrounding the cancellation. For all airlines, though, passengers generally have 24 hours from the ticket purchase date to cancel and receive a complete refund.
Ticket Types and Refundability
- Economy Basic and Economy Value tickets are non-refundable.
- Economy Plus tickets are 50% refundable.
- Economy Flex tickets are fully refundable.
- Business Basic tickets are non-refundable.
- Business Value tickets are 25% refundable.
- Business Plus tickets are 50% refundable.
- Business Flex tickets are fully refundable (KM Malta Airlines) (KM Malta Airlines).
KM Malta Cancellations and Delays
If a flight is canceled by the airline, passengers are entitled to a full refund of the ticket cost, re-routing to the final destination at the earliest opportunity, or re-routing at a later date subject to seat availability and approval.

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Refund Process
Passengers who booked directly with KM Malta Airlines should use the online form to request refunds. Those who booked through a travel agent must contact their agent.
Other Considerations:
Things to Keep in Mind - AirAdvisor Expert Recommendations
- Get information from KM Malta Airlines as soon as possible. Whether it’s through their phone or online customer support or the airline rep at the airport, get clarification on the disruption cause (in writing if possible).
- Insist on essential care. If a KM Malta Airlines flight you’re on faces a disruption causing a delay at the airport, the airline is obligated to provide for your basic needs. This includes making food, drinks, communication, and accommodation available if required.
- Avoid accepting airline vouchers. It's advisable not to accept airline vouchers as compensation since they often come with restrictions. It’s also very easy to forget about using them by the deadline. Accepting this type of compensation is also likely to compromise your ability to claim EU261 compensation.
- Be careful what you sign. We don’t recommend that you sign agreements without properly reviewing them. At the airport during a frustrating flight disruption is not the best time to fully understand complex legal documents.
- Don’t accept the first offer. Most people know that the first airline offer is generally a jumping-off point, don’t accept too quickly. You could miss out on what you’re owed. And always compare the offer amount with what you know you claim through EU261
- Keep all pertinent documents. Don’t give KM Malta Airlines an excuse to deny your claim because you don’t have the information they require.
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About KM Malta Airlines
Since KM Malta only started operations at the end of March 2024, they’re considered the new kid in European airlines. Their track record isn’t yet established, but due to the significant increases in Malta tourism, they may struggle to keep up.
In the first quarter of 2024, Malta's tourism arrivals increased by 30% from 2023, according to Times of Malta based on research by Deloitte. When asked about the situation, Malta’s Shadow Minister for Tourise, Mario DeMarco said:
Increasing tourism arrivals by 30% without planning for such an increase was obviously going to have the impact that we are seeing every day.
This increase will surely continue to have an impact on the transportation sector, including airlines like KM Malta. That’s why it’s necessary to understand (and claim) all your passenger rights for KM Malta flight delays and cancellations.
FAQ
Answers to common questions related to KM Malta flight disruption compensation:
How long does it take to get KM Malta Airlines flight delay compensation?
After filing your KM Malta compensation claim for a flight delay, the company commences a verification process to establish the legitimacy and eligibility of your claim. Typically, you should receive at least an acknowledgment within 30 days. The total timeframe fluctuates and can take up to 3 months in all. Complicated cases may take even longer.
How can you claim EU261 compensation for a delayed or canceled KM Malta flight?
You can claim compensation by contacting the airline directly, through their website or customer service. This can be a tedious process, so if you require help or don’t have the time to file the claim yourself, our experts can help.
What support can you expect if your KM Malta Airlines flight is delayed overnight?
If your flight is delayed overnight, airlines are typically required to offer accommodation, communication, meals, and transportation between the airport and the provided hotel. This support depends on the length of the delay and the distance of the flight.
Are children eligible for KM Malta Airlines flight delay compensation?
Yes, any ticketed passenger that meets the EU261 requirements is eligible for up to €600 in compensation.
What if a KM Malta flight delay causes a missed connecting flight?
If the delay causes you to miss a connecting flight booked on the same ticket, the airline must arrange an alternative flight to your final destination. You may also be eligible for compensation depending on the total delay at your final destination.