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Bulgaria Air Compensation Guide for Cancellations, Delays, and How to File a Claim

Delay or cancellation with Bulgaria Air? Find out how to claim compensation of up to €600 under EU261 regulations. Learn about your passenger rights!

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Bulgaria Air Compensation Guide for Cancellations, Delays, and How to File a Claim
verifgreen
Joanna Teljeur

Last Updated: February 13, 2025

Edited by: Anton Radchenko

It doesn’t matter if you’re flying for business or pleasure, you’re bound to run into flight disruptions at some point. When you do, it helps to know what to expect. If you’ve had a delay or cancellation with Bulgaria Air, keep reading to learn about your options and entitlements and how to submit a compensation claim for your poor experience.

Navigating Bulgaria Air Delays

First things first. If your flight is delayed, find out why. Bulgaria Air is required by law to present documentation about your passenger rights and what you’re entitled to, but you should also look into the cause of the delay. The answer could help you determine compensation eligibility.

Delays Lasting Over 2 Hours

Waiting for at least 2 hours at the airport means that you’re within the threshold of receiving care and assistance from the airline. You should be offered food and drink in relation to the distance of your flight and how much time you have to wait in the airport. Two phone calls or emails are also to be provided by Bulgaria Air.

If you are forced to wait until the next day for a long delay, then Bulgaria Air has to provide hotel lodging and related transport.

Delays Lasting Over 5 Hours

Once a delay extends to 5 hours, you must be given the option of a refund or a new flight to your destination. Additionally, you should be offered a flight back to your starting airport if you decide to cancel your plans and go back home. You can also wait out the delay if that suits you. 

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If you are delayed by 3+ hours at arrival, then you could be eligible for receiving cash compensation between €250-€600, provided Bulgaria Air is to blame for the disruption.

Do this when your flight is delayed

  1. Ask an agent what led to the delay, and write down their response.
  2. Document everything about the situation. Snap photos of the weather or take a screenshot of the delay notification.
  3. Save receipts for out-of-pocket purchases for essentials.

Was your Bulgaria Air flight delayed?See if it qualifies for cash compensation! Enter your flight details below!Free Compensation Checker

Canceled Bulgaria Air Flights

Timing is everything when it comes to canceled flights.

If you were given notice 2 weeks or more before departure, you won’t get cash compensation but Bulgaria Air does have to provide a rebooking OR a refund without charge or added fees. 

If you received notice or the canceled flight within 14 days of departure, then you’ll be given your choice of a refund or a rebooking as well as financial compensation the issue could have prevented, and not caused by extraordinary circumstances. 

For short notice cancellations at the airport,  Bulgaria Air must provide the same care and assistance as mentioned earlier. You will also be helped by getting a new flight or the option to cancel and get a full refund. 

tip

Monetary compensation is possible for canceled flights anytime you are notified less than 2 weeks prior to departure AND when the airline is to blame.

Take these steps for canceled flights

  1. Ask what caused the canceled flight.
  2. Find an alternate flight or ask for a rebooking.
  3. If nothing works and you want to cancel, ask for a refund.
  4. Request care and assistance if you wait at least 2 hours
  5. Keep receipts for any expenses, and document as much as possible. 

See if you can get Bulgaria Air compensation by entering your flight info into our free checker!Check Your Flight

Missing a Connection with Bulgaria Air

If you miss your connection because the first leg of your trip with Bulgaria Air was disrupted, then you must be taken care of by the airline. You’ll once again be given a rebooked flight or a refund. Plus, they must give you a flight back to your point of origin if the journey doesn’t serve any purpose.

Cash compensation is also possible if you arrive 3+ hours late and the disruption couldn’t be prevented or avoided.

Denied Boarding: When Bulgaria Air Overbooks a Flight

If you’re ever denied boarding because of an oversold flight, you will be given the choice of an alternate flight or a refund, as well as cash compensation. Again, if you end up waiting at the airport, you should ask for care and assistance. If this isn’t provided, keep all your receipts for reimbursement.

Bulgaria Air Compensation: How Much Can You Get?

Flight compensation is based on the length of your delay and the overall distance of your flight as you can see below.

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 3,500km

$270 (€250)

€400 (£350)

$650 (€600*)

*Bulgaria Air might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Your Passenger Rights and the Law Protecting You

All the entitlements we’ve mentioned here are not the policies of Bulgaria Air but official passenger rights regulations in the European Union known as Regulation EC 261/2004.

They protect all passengers that fly with the airline to, from, and within the EU.

If you fly to the United Kingdom, you are also protected by their version of EU261 called UK261.

Is Compensation Guaranteed?

You can only get financial compensation if the flight disruption could have been prevented or avoided. If Bulgaria Air couldn’t control the situation that led to the disruption like civil unrest, severe and unavoidable storms, or airport strikes, then you won’t get cash repayment.

A woman filing a claim to Bulgaria Air

How to Submit a Claim for Bulgaria Air Compensation

Filing a compensation claim is easy in theory. Essentially, all it involves is going to the Bulgaria Air site, looking for the claims or customer service section and completing the form that’s provided there. 

The trouble arises when the airline doesn’t respond to your claim or rejects it without giving you the opportunity to defend your case, which is why it is so important to document as much as possible when the flight disruption happens.

If you want or need assistance with the submission process or you want help with a claim that has been denied, let AirAdvisor handle it for you!

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Whether you want assistance with a claim you’ve already begun, or you want us to handle the entire compensation process for you, AirAdvisor can help.

  • Expertise and Experience: With a track record of managing over 400,000 cases over the last 7 years and a customer satisfaction rating of 4.6 out of 5 from more than 22,200 verified reviews, our expertise and commitment to our clients are unquestionable..
  • Lowest Pricing: The average family can save at least €120 or more by switching to AirAdvisor from other more expensive providers. We are the lowest-cost service provider in the market, ensuring you get the maximum compensation without hefty fees.
  • Risk-Free Service: Our service is based on a no-win, no-fee basis. This means that if we don’t secure your compensation, you don’t owe us a thing. Our commission is withheld from the airline payout.
  • Hassle-Free Process: Once you file a claim with AirAdvisor, we take over all the hard work. From case preparation to filing your lawsuit in court, our team handles everything, saving you from the headaches of dealing with airlines.
  • Increased Chances of Success: Airlines are more likely to pay compensation when AirAdvisor steps in because they are aware of our successful collection efforts (98% success rate).

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