Fiji Airways Compensation & Cancellation Policy Explained

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Amy Lancelotte

By:  Amy Lancelotte

Last Updated: 16 April 2025

Edited by: Anton Radchenko

As airline compensation experts since 2017, we’ve seen it all, and that includes lengthy delays and inconvenient flight cancellations for carriers like Fiji Airways. It’s our mission to de-mystify the flight compensation process so that you can get the money you deserve in record time.

We’ll cover the ins and outs of your air passenger rights as they relate to Fiji Airways flight disruptions. Plus, the overall Fiji Airways cancellation policy in case it’s you who needs to adjust your flight.

Along the way, you’ll get expert recommendations to ensure a smooth claims process and that you end up with up to $650 for your trouble. Because who couldn’t use some extra cash?

Fiji Airways Compensation In Brief

• Disrupted flights that depart from a UK airport are eligible to claim up to $650. The same is true for routes departing from the EU.
• Fiji Airways compensation can apply to delays, cancellations, missed connections, and denied boarding situations.
• In Canada, flights that leave or arrive at any Canadian airport that encounter an interruption may be able to claim up to $700 (CA$1,000). 
• In general, to qualify, a flight must be delayed by at least 3 hours or canceled with fewer than 14 days’ notice given to the passenger.
• When extraordinary circumstances are the cause of the disruption, Fiji Airways doesn’t have to pay.
• Airlines are required to provide care in the form of food, drinks, communication, and even hotel stays (overnight delays) after a minimum of 4 hours on long-haul flights.
• Certain Fiji Airways flights are canceled 12% of the time and delayed 84% of the time.
• Avoid accepting vouchers in lieu of Fiji Airways compensation – they are less flexible and can expire quickly. If you have trouble getting your cash, let AirAdvisor take over the claim and become one of our over 430,000 satisfied customers.

Completing a Fiji Airways Flight Delay Compensation Claim Yourself

The following process will apply to delayed flights from, to, or within Canada, and those departing from UK or EU airports:

1. Use our free online calculator to check the maximum you can get for a Fiji Airways delayed flight. Don’t settle for anything less!
2. Start a claim by submitting a general Customer Care Feedback Request and select the reason as “Flight Disruption.” Follow the steps and provide all the relevant info, and wait for a reply.
3. Or, contact Customer Care by phone in the US at 1-800-227-4446. Give your details to the representative and expect to get a reply once they review the request.
4. Follow up weekly, once they’ve had a week or two to process it.
5. If you don’t get a positive result or your request goes unanswered, escalate to the Fiji Airways management. 
6. Alternatively, contact the appropriate government body – the Canadian Transportation Agency or the UK Civil Aviation Authority, for example.
7. When all else fails, you still have one option up your sleeve: AirAdvisor. It only takes a few minutes to start your claim, and we’ll take over so that you can avoid the hassle.

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Claim Submission

Decoding the UK & EU Flight Delay Compensation Guidelines  

Whether it’s Regulation UK261 or EU261, the conditions are the same, as are the payouts. To qualify for Fiji Airways compensation, these are the main requirements:

• Flight delay of at least 3 hours upon arrival at the final destination.
• The delay must be caused by something the airline could have prevented, meaning they are at fault. 

Actual payout amounts are determined by a combination of delay length and flight distance.

*The currently available routes from the UK and the EU travel long distances, like from London and Frankfurt to Singapore, so most Fiji Airways flight delay compensation claims will fall into the highest distance category.

What Else Can You Get for Fiji Airways Delays?

Cash is always great, but there are other types of compensation available, too – mainly the right to care and assistance. For a Fiji Airways flight over 2,175 miles (3,500km), passengers can request the following for delays of 4 hours or more:

• Refreshments, such as food and drinks
• Communication like wi-fi access or a phone call to rearrange plans
• A hotel stay for overnight delays, plus ground transportation to and from the hotel

Also, for significant delays lasting 5+ hours, for passengers who don’t wish to continue traveling, you can apply for a full Fiji Airways refund.

Fiji Airways Cancellations – What To Do

Although delays are bad, a Fiji Airways cancellation is likely worse. Here’s how to proceed to cover all your bases:

1. Look for alternative flights ASAP to keep your travel plans intact.
2. If no suitable replacement options are available (typically, they only operate one daily flight for UK and EU-based routes), get a Fiji Airways refund and look for flights from another airline. 
3. Get confirmation of the reason for the canceled flight, as this will impact your ability to file a compensation claim in the future.
4. Request food, drinks, communication, and hotel accommodations if applicable. 
5. When a Fiji Airways flight is canceled on short notice, compensation may be possible. Save all your correspondence and documents to be safe.

How Does Fiji Airways Cancellation Compensation Work?

To qualify for a cash payout, the following conditions must be true:

• The airline is at fault for the cancellation. 
• You receive fewer than 2 weeks (14 days) notice of the cancellation.

If these are both true, you can claim between $325 (£260/€300) and $650 (£520/€600), depending on the circumstances, for long-distance flights. Find out the exact amount you’re owed here. You also have the right to care and assistance as outlined above.

Fiji Airways Compensation – Canada

Any flights going to, from, or within Canada are also compensation-eligible in certain cases for at-fault delays and cancellations. These are the expected payouts based on the delay time at the final destination:

• 3-6 hours: $275 (CA$400)
• 6-9 hours: $485 (CA$700)
• 9 hours+: $700 (CA$1,000)

For compensation calculation purposes, Fiji Airways is considered a large airline as it has carried over 2 million passengers in the 2 previous years. 

If a delay makes your travel irrelevant, you can simply get a Fiji Airways refund, but the good news is that in Canada, the airline is still required to pay $275 (CA$400). You can also claim compensation in the form of assistance/care during the delay. The same is true for US flights, minus the extra compensation.

How Often Does a Fiji Airways Cancellation or Delay Occur?

To get an idea of how frequently passengers of Fiji Airways get interrupted, we reviewed infor from FlightStats for a 2-month period starting January 15, 2025. See below for the individual routes and the associated Fiji Airways compensation:

** In the USA, at the time of writing, no compensation regulations have been finalized, although there may be a change in the future.

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The Fiji Airways Cancellation Policy – Can You Ever Get Your Money Back?

For all US passengers, you have 24 hours to cancel your flight for travel booked at least 7 days in the future. This is mandated by the US Department of Transportation, not Fiji Airways.

Once past the initial 24 hours, the applicable Fiji Airways refund policy will depend solely on the type of fare you purchased. Here’s a breakdown of the options Fiji Airways offers:

• Lite – non-refundable
• Value – non-refundable
• Comfort – refundable for a fee
• Plus – fully refundable
• Biz Value – refundable for a fee

Note that according to the Fiji Airways refund policy, you always have to pay the fare difference, regardless of the fare type.

Fiji Airways Missed Connections

To keep it simple, a Fiji Airways missed connection for flights originating in the UK and the EU, passengers can also claim for the right to care and up to $650. The missed connection must result from an airline-preventable cause and delay you at your final destination by at least 3 hours.

Additionally, you get a replacement flight or a Fiji Airways reimbursement if you no longer need to continue to the destination. 

Extraordinary Circumstances & Why They Matter

As discussed, the airline must be at fault for an interruption in order for Fiji Airways compensation to apply. Here are a few examples of situations when the airline is liable:

• Fiji Airways staff strikes
• Scheduling mixups
• Problem with the aircraft that could have been prevented by routine maintenance

When the interruption cause is completely outside the airline’s control, it’s referred to as an extraordinary circumstance, which means they don’t have to pay:

• Any strikes other than the airline staff
• Aircraft manufacturing defects
• Poor weather

In a recent example, Fiji Airways had to cancel a flight at the last minute from Fiji to Sydney due to dangerous weather conditions. An airline spokesperson explained:

Delays of up to 4 hours have been experienced, and with gates occupied by departing aircraft, a number of afternoon arrivals were unable to approach the terminal to allow guests to disembark.

So, because weather is an extraordinary circumstance, even if this flight was departing from the EU, UK, or Canada, no Fiji Airways compensation would be possible.

Getting To Know Fiji Airways

In 2023, Fiji Airways transported 2.2 million passengers and has extensive routes that connect the small nation of Fiji to Asia, North America, Europe, and Australia.

As of March 31, 2025, Fiji Airways is now a full member of oneworld’s global alliance, offering premium services and connectivity around the globe. But, unfortunately, that doesn’t mean the airline won’t still have annoying delays and cancellations. Just don’t forget to claim Fiji Airways compensation whenever your applicable flight gets interrupted, and remember, we’re here to help!