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Olympic Air, subsidiary of Aegean, is a 3-Star airline according to SkyTrax with a customer rating of 7/10. At the same time, the airline has a 3/5 rating on TripAdvisor based on 1,089 reviews.
Even if they had perfect reviews, Olympic Air is still vulnerable to flight disruptions like other airlines, so as a passenger, it’s in your best interest to know your rights when you come across delays, cancellations, denied boarding, or missed connections. So, keep reading because we’ll explain your rights and more to make sure you’re armed with knowledge if you experience these issues on your next flight.
Olympic Air Flight Delays
When you encounter a flight delay, it can feel like your entire trip is out of alignment. Luckily, Olympic Air is based in Greece, so it must comply with EU regulations. What does this mean for passengers? To start, it means that you can get compensation for your trouble. Let’s take a closer look.
If your Olympic Air flight is delayed for 2 or more hours, then they must provide you with care and assistance. More specifically, this means free meals and refreshments plus free access to communication.
If your delay causes you to arrive at your final destination 3 or more hours past your scheduled arrival time, then Olympic Air is required to compensate you in cash if they could have avoided or prevented the delay. So, for example, if the disruption was caused by airline scheduling problems, they could have prevented the issue so they must compensate you.
If your flight is delayed by 5 hours or more, then Olympic must try to soften the blow by providing you the choice of a refund or a rebooking. On top of this, you may also be eligible for financial compensation as long as extraordinary circumstances weren’t at play.
Length of Delay | Compensation & Entitlements |
2+ hour delays | Meals, refreshments, and access to communication |
3+ hour delays | Cash compensation if the airline is at fault |
5+ hour delays | Option of rebooking or refund + potential cash compensation |
Save up to €120 per family
AirAdvisor’s prices have often been 5% lower than competitors.
Olympic Air Flight Cancellation
Canceled flights can really put a damper on your travel plans, but again, Olympic Air must compensate you for the inconvenience.
So, if your flight is canceled with less than14-days notice Olympic Air must offer you the choice of a rebooking or a full refund. If you choose to be rebooked on another flight and you have to wait at least 2 hours for departure, then you will receive care and compensation as described above.
If you’ve accepted an alternate flight that won’t depart until the next day, then you can ask for an overnight hotel stay and transport between the accommodations. Olympic Air should set you up and cover the cost, but if this doesn’t happen, remember to keep your receipts for later submission.
In addition to these entitlements, you could also receive cash compensation if Olympic is at fault for the flight disruption. Because of this, it’s important to find out why your flight was canceled. If a member of the airline staff tells you what was wrong, get their name and write down what they say along with the date and time. Also, as frustrated as you may feel, be respectful to airline and airport staff.
Involuntary Denied Boarding
From time to time, Olympic Air will sell more tickets than seats available. This practice, known as overbooking, is used by many airlines to ensure a fully booked flight. While this tactic helps the airline make more money, it can cause a lot of grief for passengers who are denied boarding as a result.
If you’re involuntarily denied boarding, Olympic Air is required to provide you with:
- A replacement flight or
- A refund and
- Cash compensation
But be advised: If you’re intoxicated, or if you don’t have the proper documents ready at the gate and you’re denied boarding as a result, then you will not be eligible for cash compensation.
We assume all legal costs
All you have to do is submit the application and wait for the compensation to be received.
Missed Connections
Another common source of stress for passengers is missed connections. In most cases, this results from earlier flight disruptions, but fortunately, you can get a rebooked flight to either your next connection or to your final destination in addition to cash compensation if your flights were all on the same booking, and if Olympic Air was to blame for the earlier disruptions.
Your Passenger Rights
In the European Union and the United Kingdom, your air passengers’ rights are protected by EU261 and UK261 respectively. These regulations protect you and make sure that you are treated fairly when you experience lengthy delays, cancellations, missed connections or denied boarding.
Depending on your unique situation, Olympic Air is responsible for providing you with the following when you depart from or arrive at an airport in these regions.
- Care and assistance (meals, refreshments, access to communication)
- Cash compensation
- Alternate flights
- Refunds
Olympic Air EU261/UK261 Compensation | ||
Flight Delays | Flight Cancellations | Denied Boarding |
Up to $650/€600 in compensation Care & Assistance | Up to $650/€600 in compensation Rebooked flight OR Refund Care & Assistance | Up to $650/€600 in compensation Rebooked flight OR Refund Care & Assistance |
Cash Compensation from Olympic
Cash compensation is calculated based on:
- The length of your delay
- The total distance of your flight.
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours |
|
|
|
Under 3 hours |
| ||
€250
€0* Olympic Air might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
Extraordinary Circumstances
Extraordinary circumstances are situations outside the airline’s control that lead to flight disruptions. We mention them here because if you have a delay or cancellation attributed to extraordinary circumstances, it means Olympic Air isn’t liable for cash compensation.
Examples of extraordinary circumstances
- Airport strikes
- Severe weather
- Natural disasters
- Civil unrest
- Security threats
- Air traffic control restrictions
Have you had an Olympic Air flight delay or cancellation in the last 3 years? You can still submit a compensation claim, and AirAdvisor is here to help! Let us take care of your compensation claim for you. Our team of legal experts can find out what caused your flight disruption, file your claim, and follow up with the airline so you get the full amount that you’re owed. Better yet, you’ll avoid the hassle and you only pay us when the airline pays you!
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- We have an amazing 98% win rate
- Our service is based on a no-win, no-fee structure, meaning we only get paid if you do.
- So far, over 400,000 passengers have turned to AirAdvisor to get them the compensation they deserve
Let AirAdvisor get you up to €600 in airline compensation
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People Also Ask
What should you do if you’re offered a voucher in place of a refund?
Anytime you’re offered a voucher, be sure you read all the details and understand them fully before accepting. Remember, you have legal rights to a cash refund and many times, vouchers are laced with restrictions and blackout dates. Bottom line - make sure you know what you’re getting.
When you have an involuntary downgraded seat on a flight, can you get compensation?
Yes! For seating class downgrades, the airline must repay you for the difference in cost, but you won’t get compensation on top of that.
Can kids get compensation from Olympic Air?
Yes! If you purchased a ticket for your child, then they are eligible for compensation.
Will Olympic Air refund my ticket because of strike?
If your Olympic Air flight is canceled, you should receive a refund or a replacement flight. If your flight delay exceeds 5 hours or more, the ticket cost will be fully reimbursed back to you upon canceling the flight yourself.
