Southwest Airlines Reviews
230387 passengers’ reviews
Southwest Airlines Co., P.O. Box 36647 TOP-1CR, Dallas, Texas 75235
230387 passengers’ reviews
Southwest Airlines Co., P.O. Box 36647 TOP-1CR, Dallas, Texas 75235Leave your complaint to professionals.
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All-time Rating & Reviews
Average Star Rating
4.31Total Reviews count
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230387 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Friendly, attentive staffNo baggage feesTransparent pricing and no change fees
Frequent delays and cancellationsInconsistent communicationsInadequate in-flight service on longer flightsSouthwest Airlines has been widely praised by reviewers for their all-around friendly flight, ground, and customer support staff, but most positive reviews mentioned the carrier’s generous baggage policy of 2 free checked bags as a huge advantage. Reviewers also appreciated the lack of hidden fees as well as the ability to make changes to flights without extra fees. Many complaints focused on the high number of flight disruptions as well as the poor communication from airline staff about these delays and cancellations. And while Southwest was lauded for their comfortable seating, they were criticized for their lack of drinks, meals, and in-flight service for trips under 2 hours.
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