Spirit Airlines Reviews
163535 passengers’ reviews
Miramar, Florida, U.S.
1 (855) 728-3555
163535 passengers’ reviews
Miramar, Florida, U.S.
1 (855) 728-3555Leave your complaint to professionals.
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Average Star Rating
2.62Total Reviews count
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163535 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Affordable faresEfficient check-in processFriendly, helpful staff
Frequent delays, cancellationsAdditional feesPoor customer service during problemsMost favorable reviews centered on Spirit’s low-cost flights followed by the airline’s smooth and easy check-in process when kiosks weren’t broken. As well, passengers reported that flight attendants and customer support staff alike, went out of their way to assist in a friendly and efficient manner. But the airline is plagued with persistent punctuality issues with many reviewers mentioning lost vacation time and other expenses caused by delays and cancellations. Additional fees were also a through-line among reviews particularly for seat selection, baggage and personal items making the cost much higher than anticipated.
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