Azur Air Ukraine Airlines



Azur Air Delayed or Cancelled Flight compensation and refund

Azur Air owes other passengers up to €600 (£540) in compensation for Azur Air cancelled and delayed flights.

Do you want to know more how to claim compensation from Azur Air and what to do in such cases?

Azur Air doesn’t want you to know your passengers rights, but our team put together all information you need to know to get paid from Azur Air.

This article has been reviewed by a licensed lawyer Anton Radchenko for general accuracy. This is for informational purposes only and is not a legal advice.

Azur Air Delayed or Cancelled Flight compensation and refund

It's everyone's dreaded travel scenario: you buy a ticket from Azur Air, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?

You could receive up to €600 from Azur Air. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.

Delayed or canceled flight with Azur Air Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free

If you've had a cancelled or delayed flight and are looking for information about a refund or Azur Air flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Azur Air and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Azur Air claim. You don't need to be an expert on Azur Air refund policy or cancellation policy to receive your money back.

What Are My Passenger Rights in Case my Azur Air Flight Was Cancelled or Delayed?

According to EU law your rights include:

  • up to €600 compensation which is not reliant on ticket price
  • Includes disrupted Azur Air flights up to 3 years old
  • Covers flights that were delayed at least 3 hours, cancelled, or overbooked


What Should I Do in Case of Cancellations or a Azur Air Delayed Flight?

  • Confirm the reason for the delay or cancellation.
  • Collect proof: photos, receipts of expenses, Azur Air booking number, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online compensation calculator.


Azur Air Flight Compensation Claims

As a passenger, you may be entitled to compensation if the following have occurred:

  • Flight delay: If your flight arrived 3+ hours late at your final destination.
  • Azur Air Cancel Flight: if Azur Air cancelled your flight and informed you less than 14 days before departure.
  • Overbooking: If you have been denied boarding due to overbooking.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.


Azur Air Flight Cancellations: When are they Liable?

When Azur Air can escape liability: Azur Air claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Azur Air missed flight refund.

All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.

Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Azur Air flight compensation.

An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.

When Azur Air cannot escape liability: When Azur Air cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.

Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Azur Air flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.

Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight

Azur Air Flight Refund policy

A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.

In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.

If Azur Air cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.

Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.

Note: If Azur Air offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. 

Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.

Azur Air Refund problems? Let our team help you.

Disrupted flight? You might have a right to compensation - up to $700Check Your Flight


Azur Air Flight Delay Compensation

While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.

According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Azur Air delayed flight compensation claim form to receive up to €600 as a flight refund.

Exclusions: Azur Air delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.

Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation. 

Learn more about passenger rights to Azur Air delay compensation and how to demand Azur Air claim compensation.


What is the Time Limit for Compensation Claims?

You have up to six years to contact Azur Air and collect your compensation and ticket refunds.

How to Claim Compensation for a delayed flight Azur Air?

We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.

EU 261 Compensation Claim: How Much Can You Get?

Distance Compensation: All flights under 1,500 km Up to €250 per person

Azur Air Internal flights over 1,500 km Up to €400 per person

Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person

Azur Air international flights over 3,500 km Up to €600 per person

Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.

Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.

If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $700 in compensationCheck Your Flight

Common questions: Compensation Claims and Refunds

Can you get a Azur Air Refund?

Yes, absolutely. If Azur Air cancelled your booked flight without a good reason, your refund claim should be valid. Find our how much you're entitled to in Azur Air delay compensation with our free calculator. Have your booking reference number handy as your fill out our customer verification form.

What to do if the Azur Air refunds form is not working?

When that happens, our team at AirAdvisor can assist. Our external legal partners ensure your claim is successful. We've made applying for compensation easy and it only takes 3 minutes.


How to get a refund or compensation from Azur Air?

According to Azur Air terms and conditions, passenger should submit a refund application form or compensation claim form on the Azur Air official website, not on a third party website. Use the same email used for booking your ticket, so your claim can be identified. You should receive a reference number, typically within 40-60 days. If the airline delays in responding or denies your claim, please submit a flight claim with us and our team will help enforce your complaint. There is no risk and no upfront charges when you submit your claim through us.


What to do when your Azur Air flight is cancelled?

Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Azur Air refund for cancellation.


What if I cancel my Azur Air flight? Can I get a refund?

If Azur Air cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Azur Air cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.

Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.


Do I also get my money back for a cancellation due to Covid-19?

If Azur Air cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Azur Air attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.

Azur Air flight is delayed 5 hours or more: can I cancel a flight and get a refund?

Yes, in such case you can cancel your flight and Azur Air has to refund you directly or offer you alternative transportation to your destination.

 Need help with your Azur Air refund complaint? Let us do the work for you

Find out if you are owed compensation for a disrupted flightCheck Your Flight


What happened with Azur Air Ukraine Airlines clients

Recent Comments

OLEKSANDR from Ukraine (Azur Air Ukraine Airlines QU 4421 Flight delay)
January 22, 2018, 12:23 pm

we spend in the airport more then 9 hours in the airport without any explanations

Tetiana from United States (USA) (Azur Air Ukraine Airlines QU 4490 Flight cancellation)
March 31, 2021, 9:48 pm

My flight was canceled. Next flight was 2 days later. I missed 2 days of work, and had other expenses because of the delay

Anton from Ukraine (Azur Air Ukraine Airlines QU 4477 Flight delay)
March 9, 2018, 12:05 pm

Рейс 07.01.2018 р. було затримано на 7 годин 46 хвилин (час вильоту за квитком – о 14:00, відмітка на посадковому талоні під час посадки – 21:46). Авіакомпанія не повідомила заздалегідь про затримку вильоту, не забезпечила мене харчуванням та напоями, не надала права на телефонні дзвінки чи факс, що є грубим порушенням низки пунктів статей 105, 106, Повітряного кодексу України, Глави 4 Розділу XVI Правил повітряних перевезень пасажирів і багажу, затверджених Наказом Міністерства інфраструктури України № 735 від 30.11.2012 р. Крім того, затримка рейсу стала причиною сильних емоційних переживань, стресу, а пізній приліт до Шарм-ель-Шейху (вночі) негативно вплинули на моє здоров’я та якість відпочинку протягом 07.01.2018 року та 08.01.2018 року, оскільки я страждав від сильного головного болю через стрес, перевтому та недосипання і був змушений провести весь день 08.01.2018 р. у ліжку в номері готелю. Всі документи збережено та можуть бути пред'явлені. У відповідь на мої звернення Авіакомпанія заявляє, що вимушені затримки стались виключно з метою забезпечення безпеки пасажирів при виконанні польотів через виявлення несправностей в роботі повітряного судна, пов'язаних з електричною системою та індикацією забруднення паливного фільтра одного з двигунів повітряного судна, тому жодні претензії задовольняти відмовляється. Насправді, причиною затримки цього рейсу виявилась нездатність літака компанії здійснити посадку в аеропорту м. Запоріжжя, через що той полетів до Києва, потім до Запоріжжя, потім назад до Києва (літак мав одразу висадити пасажирів в Запоріжжі зранку і в обід бути в Києві, а по факту не все це пішло біля 8 годин і до Києва дістався він лише пізно ввечорі).

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