Eurowings Compensation for Delayed and Cancelled Flights
Joanna Teljeur
Written By Joanna Teljeur
Last Updated:

In November 2023, Cirium ranked German low-cost carrier, Eurowings #5 for on time performance in their report on Europe’s most punctual airlines. With an 84.22% on-time performance rating, the airline has shown some definite improvements from previous years. 

Also in 2023, Skytrax ranked Eurowings as #8 in their Best Low-Cost Airlines in Europe and Eurowings Discover #19 for their World’s Best Low-Cost Airlines.

But what can you do if you've just realised that your Eurowings or Eurowings Discover flight has been cancelled or delayed? AirAdvisor can help you with Eurowings claims. Read on to find out more.

Your Passenger Rights as a Eurowings Passenger

Because Eurowings is based in the European Union, let’s take a quick look at EU regulation EC 261/2004 (EU261). These rules govern and protect your air passenger rights for flight disruptions including delays, cancellations, and denied boarding.

Understanding the rules of EU261 are important because unfortunately, not every flight delay or cancellation will be protected. Passengers from around the world are covered under these regulations, but here are some points you’ll need to remember.

  • Your Eurowings flight must arrive at least 3 hours late at your final destination
  • The amount of compensation you receive is based on the length of the delay and the distance of your flight.

Delayed Eurowings flight? You might have a right to compensation - up to €600.Check Your Flight

Eurowings Flight Delays and Compensation

Eurowings flight boarding

Eurowings operates the short haul flights, while Eurowings Discover operates the medium and long-haul flights.

Even though Eurowings has improved their on-time performance rating, they still experience their share of delays. Out of 2,072 flights, 22% had a delay of 15 minutes or more with the average delay time of 26 minutes.

If your flight delay lasts 3 hours or longer, then you could be owed financial compensation as long as the delay wasn’t caused by something outside the carrier’s control like dangerous weather or an airport strike. Given the statistics above, it might not seem likely that your delay would be long enough to be eligible for compensation. However, longer delays occur more often when a flight has been cancelled and you’re given a replacement flight.

If your replacement flight arrives at your final destination 3 or more hours later than your originally scheduled arrival time, then you are eligible for delay compensation. In fact, you could get Eurowings flight delay compensation up to €600 as long as you submit your claim within three years of your delayed flight.

Eurowings Cancellations - When You Can Get Compensation

Passenger and stewardess discussing a Eurowings cancelled flight

In the last 30 days, Eurowings had a 2.54% flight cancellation rate. This can be caused by staffing issues, severe weather, ground crew or baggage handler strikes, or partially booked planes that would be cost-prohibitive to the airline.

When it comes to flight cancellations, Eurowings will provide you with either an alternate flight or, if you decide not to proceed with your trip, they should offer you a full ticket refund. If you have to wait at the airport for your replacement flight, your air passenger rights in EU 261 state that Eurowings must also provide you with care and assistance compensation. This usually comes in the form of vouchers for restaurants and even hotel accommodation if your replacement flight doesn’t leave until the following day.

In addition to these options, you may also be eligible for monetary compensation from Eurowings for your flight cancellation. Depending on the travel distance and the delay time, you could be owed between €250-€600.

Read more about cancelled flight compensation.

If you’ve had a cancelled flight with Eurowings anytime in the last 3 years, you can still collect cash compensation. Find out how much you could receive. Just enter your flight details below.Check Eligibility

Denied Boarding on a Eurowings Flight

Many airlines, including Eurowings, will oversell flights in case some passengers cancel at the last minute or fail to make it in time. An unfortunate result of this practice is denied boarding caused when all passengers show up and there aren’t enough seats to accommodate everyone.

If this happens to you on a Eurowings flight, then you are also entitled to:

  • A full ticket refund or
  • An alternate flight
  • Care and assistance 
  • Up to €600

Learn more in our denied boarding compensation guide.

How Much Compensation Can You Get

Passenger waiting for a new flight after a Eurowings flight cancellation

As we mentioned above, the amount of cash compensation you get depends on how far you’re travelling and the length of the delay at your final destination. It’s also important to note that your eligibility will depend on whether or not Eurowings was able to control the delay or cancellation.

If the flight disruption was caused by something outside their control, then the airline is not liable for paying cash compensation. We’ll cover this more in the next section.

The following table will help you figure out how much cash compensation you could get from Eurowings for a flight disruption.

Eurowings Compensation

Delay Time

Flight Distance

 

Flights under 1,500km

Flights between 1,500-3,500km

Flights over 

3,500km

Over 3 hours

€250

€400

€600*

Under 3 hours

€0

€0

€0

* Eurowings might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.

Eurowings Routes & Compensation Amounts

  • Flights under 1,500km:

On flights from Paris to Rome, for example, you would be able to claim €250 in compensation for disrupted flights if your delay was over 3 hours.

  • Flights between 1,500-3,500km:

Eurowings offers a flight from Helsinki, Finland to Malaga, Spain which is 3,334km. If you had a cancellation or delay on a flight of this distance, and you arrived at your final destination more than 3 hours later than your original flight, you could expect to get €400 in compensation.

  • Flights over 3,500:

Eurowings offers a flight from Munich to Dubai that is roughly 4,564km. If you had a flight disruption on this route with a delay of more than 3 hours, then you would be entitled to €600 in compensation.

It’s important to note that in order to be eligible for cash compensation, Eurowings must be at fault for the flight disruption. If you need help determining how much compensation you could get, just enter your flight details into our free compensation calculator.

Passenger checking his smartphone for information about a Eurowins claim

Eurowings Refund Policy

As we touched on in earlier sections, you are entitled to a full ticket refund if your Eurowings flight is disrupted and you choose not to continue on your journey. In this case, and if the airline is at fault for the delay or cancellation, then you could get cash compensation in addition to the refund.

To request a refund from Eurowings, navigate to their site and fill in the form as pictured below. Your refund from Eurowings could be offered to you as cash, a credit towards future flights, or as a voucher. Be careful about accepting vouchers because they can come with lots of restrictions as well as a short expiry time frame. Also, by accepting these vouchers, you may be forfeiting your right to cash compensation.

Again, you could get compensation in addition to your refund! Check below to see if your flight qualifies.Check Your Flight

When Eurowings Isn’t Responsible

We’ve mentioned how compensation won’t be awarded if Eurowings is unable to prevent the delay or cancellation despite their best efforts. Here are a few situations that are considered extraordinary circumstances outside the airline’s control.

  • Dangerous Weather (Ice, high winds, severe storms)
  • Air Traffic Control restrictions
  • A manufacturing defect (like the recent Boeing issues)
  • Airport strikes
  • Civil unrest

How to File a Eurowings Flight Compensation Claim

So how do you claim Eurowings compensation? Well, in all of these cases, the process involves completing forms and providing details of your claim to the airline. Sometimes, airlines try to avoid paying compensation, so they may try to fight your claim or make the process so long and difficult that you just drop the case. 

Still, if you choose to pursue a compensation claim with Eurowings, just navigate to their site and find their contact and complaints section. Typically, you’ll be required to upload all your flight-related documentation including you:

  • Boarding pass
  • Ticket receipts
  • Booking confirmation documents
  • Photos of the airport information board or screenshots of your flight cancellation notice

Also, you have up to 6 years to file your claim.

How to Avoid Flight Disruptions with Eurowings

  1. Take earlier flights. The earlier in the day you fly, the less likely you are to encounter issues stemming from earlier delays and cancellations.
  2. Avoid connections. Of course, for some trips, connections are unavoidable, but try to avoid connections when you can.
  3. Stay up to date. Download the Eurowings app and opt in for notifications so that you’re alerted to any itinerary changes quickly.

How AirAdvisor Can Help

If you find all this information overwhelming, don’t worry. More than 230,000 people have felt the same way when faced with compensation claims which is why they turned to AIrAdviser to handle the claims process for them. Here’s why:

  • Our team of legal professionals understands EU261 Regulations inside and out
  • We’ve been fighting for passenger rights since 2017
  • Our system allows you to file a claim in just a few minutes
  • We don’t get our fee unless you get your compensation. No win, no fee.

It only takes a few minutes to submit your claim. Why leave the money in the hands of the airline? You deserve it for your flight disruption, agreed?Check Your Flight

People Also Ask

Is Eurowings a Reliable Airline?

Statistics show that Eurowings is a relatively reliable low-cost airline, but it still has delays and problems quite regularly.

Are Eurowings Flights Refundable?

It depends on the situation, but if the airline cancels your flight at short notice and can't find an alternative, you should be entitled to a refund, plus compensation.

Are Children Eligible for Cash Compensation?

If you purchased a ticket for the child, then they are eligible for compensation from Eurowings as long as the flight delay or cancellation was the fault of the carrier and your delay was over 3 hours.

How Long Does It Take to Get Your Compensation from Eurowings?

It can take up to 3 months for the airline to make a decision about your compensation claim.

What happens when Eurowings loses your luggage?

If your baggage is lost or damaged by Eurowings, you could be owed up to €1,599 in reimbursement. First you need to report your lost or damaged luggage, then you can file a claim with Eurowings on their website.

What is the difference between Eurowings and Germanwings?

Eurowings is simply the modern name for Germanwings. Germanwings was renamed Eurowings in 2016.

What Planes Do Eurowings Use?

This airline uses Airbus A319 and A320 aircraft.