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Norwegian Compensation for Flight Delays, Cancellations & Refund
Have you had a Norwegian flight cancellation or delay? If so, AirAdvisor is here to help you get the compensation you deserve. According to EU law, you can claim up to €600 for Norwegian flights that were disrupted. Keep reading to find out how.
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Our team of legal experts is ready to help you with your compensation claim. We've successfully made over 230,000 claims for our clients, plus, we operate on a no-win, no-fee basis. This means we only get paid if you get paid. Discover how much you could be eligible to receive.
How it works
It only takes minutes to finish it! That way you’ll find out your preliminary eligibility – and the size of the compensation.
Our experts will be checking your eligibility in depth, contacting the airlines, working with the authorities and so on.
Once we receive the compensation, we will transfer the money to you.
Norwegian, officially known as Norwegian Air Shuttle ASA, has been ranked by Conde Nast Traveler (CNTraveler) as the fifth best European Airline in 2023 with an 82.75% on-time arrival rating based on 82,791 flights. Despite being an award-winning airline, Norwegian, like all other carriers, is susceptible to flight disruptions like delays, cancellations and overbooking. In these instances, knowing your passenger rights is key. And that's where we come in!
In this article, we explore Norwegian's policies concerning compensation for common flight disruptions and illustrate how our team can assist you in claiming the compensation you are entitled to.
Your Air Passenger Rights
In the following sections, we outline the regulations that may protect your passenger rights in the event of a Norwegian flight disruption:
EU Air Passenger Rights
Air passenger rights in Europe are protected by EU Regulation 261, a law created to ensure fair treatment and appropriate compensation when flight disruptions occur. These disruptions could include delays, cancellations, and overbooking situations.
EU261 is applicable to all flights departing from any country within the European Union and to flights landing in the EU from abroad, if the flight is operated by an EU-based airline, which includes Norwegian.
Compensation values depend on the length of delay caused by the disruption and the distance of the flight. Typically, as a passenger, you could be entitled to up to €600 in compensation.
Passenger Rights in the UK
After leaving the EU, the United Kingdom established its own set of air passenger rights, known as the UK261 passenger rights law. This regulation mirrors EU261, offering comparable protections for passengers flying with a UK-based airline or taking off from a UK airport.
UK261 addresses a range of flight disruptions, including cancellations, delays, instances of denied boarding, and missed connections, assuring the availability of rightful compensation. Like its EU counterpart, compensation under UK261 depends on the length of the delay and the distance of the flight. The compensation can typically go up to £520 per passenger.
Norwegian Compensation in EU & UK | ||
Flight Delays | Flight Cancellations | Denied Boarding |
Up to €600 in monetary compensation Care & Assistance | Up to €600 in monetary compensation Rebooked flight OR Refund Care & Assistance | Up to €600 in monetary compensation Rebooked flight OR Refund Care & Assistance |
Delayed or cancelled flight with Norwegian? Find out if you're owed up to €600 in compensation.Check Now for Free
Norwegian Flight Delays and Compensation
When it comes to flight delays, the EU261 legislation stipulates that passengers flying with airlines such as Norwegian have a certain set of rights. If your flight is delayed by more than 3 hours and this delay was because of circumstances within the airline's control, such as mechanical issues or airline staff problems, then you may be entitled to flight delay compensation. This compensation varies based on the length of the journey.
In a press release from August 2023, Norwegian stated the following about their on-time performance during the second quarter of that year:
“Punctuality, share of flights departing on schedule, was 81.5 percent in the quarter, up from 78.8 percent in the same period last year. Regularity, share of flights taking place, was 99.5 percent. Cirium, the global aviation consultancy, named Norwegian the most on-time European airline in May. In April, June, and July, Norwegian finished among the top three European airlines.”
Norwegian Cancelled Flight Compensation
Your passenger rights also extend to flight cancellations. The EU261 legislation mandates that Norwegian, or any airline, must provide at least 14 days' notice for flight cancellations. If this notice is not provided, you may be entitled to compensation for cancellation. The exceptions to this rule are extraordinary circumstances that are beyond the airline's control.
Norwegian Air Refund
In addition to the above, the EU261 also allows for airline ticket refunds under specific situations. For instance, if Norwegian cancels your flight without providing a 14-day notice, or if your flight is delayed by over 5 hours, you can request a full ticket refund. The same applies if you are denied boarding due to overbooking or any operational issues that fall within the airline's control.
Aside from the refund, you could also be eligible for monetary compensation based on the flight distance and the extent of the delay.
Denied Boarding Compensation Rights
According to EU261 regulations, you're generally entitled to compensation if you're denied boarding on a Norwegian flight. This situation typically arises when an airline overbooks a flight and does not have enough seats for all passengers. If you did not voluntarily give up your seat or were denied boarding because of your actions, you have the right to claim compensation.
Learn more in our denied boarding compensation guide.
If your Norwegian flight was delayed, cancelled or overbooked within the last 3 years, you could be eligible for up to €600 in compensation.
Check Your Flight
Missed Connection Compensation Rights
Lastly, EU261 also entitles you to compensation if you miss your connecting Norwegian flight because of a delay or cancellation of your initial flight, as long as all flights are part of a single reservation. The significant factor here is the effect of the initial disruption on your final arrival time at your destination. If this disruption results in you arriving 3 hours or more later than scheduled, you have the right to claim compensation for a missed flight.
How Much Compensation You Can Get from Norwegian
We mentioned already, the exact amount of cash compensation you receive from Norwegian will depend on how long your flight was (kilometres) and how many hours you were delayed at your destination. The following table should help explain the amounts.
Norwegian Delay Compensation | |||
Delay Time | Flight Distance | ||
Flights under 1,500km | Flights between 1,500-3,500km | Flights over 3,500km | |
Over 3 hours | €250 | €400 | €600* |
Under 3 hours | €0 | ||
* Norwegian might try to reduce this amount by as much as 50%, but AirAdvisor always works to get the full amount.
Extraordinary Circumstances
In the realm of air travel disruptions like flight delays, cancellations, or instances of denied boarding, a critical term to grasp is "extraordinary circumstances". This term describes events that are outside of an airline's control and couldn't be prevented despite all reasonable measures being taken.
These circumstances may include severe weather conditions such as intense snowstorms that render flight unsafe, air traffic control restrictions for safety reasons, immediate security threats, or political unrest that may jeopardise air travel.
In these exceptional scenarios, airlines like Norwegian are usually relieved from the responsibility of compensating affected passengers. Although these events can cause significant disruption, the ultimate priority in such circumstances is the passengers' safety and well-being. It's recommended to secure specific information about your flight disruption, as each situation is unique and might be evaluated differently under EU261.
Find out if you are owed compensation for a disrupted flight.Check Your Flight
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Norwegian Frequently Asked Questions
Below, you can review some FAQs and their respective answers surrounding Norwegian flight disruptions:
What to do When Your Norwegian Flight is Cancelled?
In the event of a flight cancellation with Norwegian, it's crucial to take proactive steps to address the situation effectively. Your first course of action should be to promptly contact the airline's customer service to obtain detailed information regarding the reasons behind the cancellation.
It’s advisable to retain all relevant travel-related documentation, including tickets, boarding passes, and any communication received from Norwegian regarding the cancellation. These records may serve as important evidence if you decide to pursue compensation.
Depending on the specific circumstances leading to the cancellation and the notice period provided by Norwegian, you may be eligible for compensation in accordance with EU261 regulations. To determine your eligibility and assess the potential compensation amount, you can utilise available resources, such as our AirAdvisor website, which provides valuable insights and assistance in navigating the compensation claim process.
What if I Cancel My Norwegian Flight? Can I Get a Refund?
In the event that you decide to cancel your Norwegian flight, the refund options available to you primarily depend on the fare conditions associated with your ticket. Norwegian, like many other airlines, categorises tickets as either refundable or non-refundable.
If you hold a refundable ticket, you usually have the flexibility to cancel your flight and receive a full or partial refund based on the specific fare rules governing your ticket. Conversely, non-refundable tickets generally don’t provide cash refunds, but Norwegian may offer alternative forms of compensation, such as travel credits or vouchers for future use.
It's essential to carefully review the terms and conditions of your ticket before proceeding with the cancellation to fully understand the refund options available to you.
How Long Does it Take to Get Norwegian Flight Delay Compensation?
Compensation processing times for Norwegian flight delays vary and depend on factors such as internal procedures, claim volume, and any disputes involved.
How to Claim Flight Delay Compensation With Norwegian?
To easily claim your flight compensation from Norwegian, you can follow these straightforward steps:
- Check Eligibility: Begin by using AirAdvisor's 'Check Compensation' tool, tailored for Norwegian flights. This tool instantly evaluates your flight delay against the EU261 criteria to determine if you are eligible for compensation.
- Submit Your Claim: If your case is eligible, you can submit your claim through AirAdvisor. Provide the necessary flight and delay details, along with relevant documents like boarding passes, tickets, and receipts, to support your claim.
- Let Us Take Care of the Rest: Once your claim is submitted, our expert team will take charge of the process on your behalf. We'll communicate with Norwegian, handle all negotiations, and keep you updated throughout the process.
Our goal is to make claiming compensation effortless for you. Each situation is unique, and our dedicated team is well-prepared to handle various scenarios, ensuring you receive the compensation you deserve.
The best part? Our service fee is only charged if your claim is successful, and it’s deducted from the compensation payment itself. This means you won't have any out-of-pocket costs.
Flight Delay Compensation Calculator:
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Recent Comments
My flight was cancelled 14 hours before departure at 10am due to technical reasons. I was told I would be contacted by norwegian air for rebooking options, but 3 hours later no one contacted me and I tried to call them, no one would pick up eventhough I waited on call for over 1 hour. I decided to cancel and rebook a flight from ryan air at 6.30am since norwegian air did not have any other flights to my destination that day, and it was important for me to get to my destination that day. Ryanair was the only other flight flying to my destination that day, and they had only 2 tickets left on thier website so I decided to book it before I lost any other opportunity to get to my destination in time. My norwegian air ticket was 669 SEK, and my last minute ryanair ticket was 3450 SEK, which is 5 times the price I paid orginally and was an extremely expensive and unaffordable amount for me to pay out of pocket. I am hoping to get some compensation for the increased cost to me due to paying for a last minute ticket, with norwegian air not giving me a choice because of non-responsive customer service and not having more flights that day and having such a last minute cancellation.
The flight was initially delayed because there was a problem with one of the engines so they had to check the engine over before takeoff. Subsequently to that there was a problem with air traffic control. Which caused the delay but had there not been a problem with the engine the flight would have left on time. My initial claim was refused C#2959997 as they are relying on the air traffic control issues. When there was no air traffic control issues when they were checking the engine.
Answer from the Norwegian as of 25.11.20: Unfortunately, Norwegian flight D8489 (PUY-HEL) 03.08.2019 was delayed by 4 hours and 17 minutes. This disruption was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Flight Disruption Information Norwegian flight: D8489 (PUY-HEL) 03.08.2019 Disruption type: Delayed Delay time: 4 hours and 17 minutes Reason for disruption: This disruption was caused by the grounding of all Boeing 737 MAX aircraft, as imposed by European aviation authorities. Although we respect your request for compensation, we’re unable to honour your claim as this flight was delayed due to extraordinary circumstances. This is in accordance with the European Court of Justice Verdict C-549/07 Wallentin-Hermann. We apologise for the inconvenience caused on this occasion. Answer from Compensair as of 05.04.22: We have filed your claim to Norwegian Air International (D8) and received a rejection: The airline is bankrupt and is unable to make payouts to the passengers. Unfortunately, in this case we are unable to proceed and have to stop working on your application.