Smartavia Delayed or Cancelled Flight compensation and refund
It's everyone's dreaded travel scenario: you buy a ticket from Smartavia, show up, and discover that your flight is delayed, cancelled, or worse. Or you find that the flight is fine, but you or an immediate family member are denied boarding. What are your rights? Are you due compensation?
You could receive up to €600 from Smartavia. We here at AirAdvisor make claiming compensation easy. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. But we get paid only if we successfully obtain compensation on your behalf.
Delayed or canceled flight with Smartavia Airlines? Find out if you're owed up to €600 in compensationCheck Now for Free
If you've had a cancelled or delayed flight and are looking for information about a refund or Smartavia flight compensation, we are here to help. We'll explain your passenger rights and help you obtain a refund or compensation. Submit a complaint to Smartavia and receive as much as €600 per passenger. Use our free Compensation Calculator to find out much you are owed and to start your Smartavia claim. You don't need to be an expert on Smartavia refund policy or cancellation policy to receive your money back.
What Are My Passenger Rights in Case my Smartavia Flight Was Cancelled or Delayed?
According to EU law your rights include:
- up to €600 compensation which is not reliant on ticket price
- Includes disrupted Smartavia flights up to 3 years old
- Covers flights that were delayed at least 3 hours, cancelled, or overbooked
What Should I Do in Case of Cancellations or a Smartavia Delayed Flight?
- Confirm the reason for the delay or cancellation.
- Collect proof: photos, receipts of expenses, Smartavia booking number, vouchers, etc.
- Insist on your basic benefits and services at the airport.
- Check your eligibility for compensation with our free online compensation calculator.
Smartavia Flight Compensation Claims
As a passenger, you may be entitled to compensation if the following have occurred:
- Flight delay: If your flight arrived 3+ hours late at your final destination.
- Smartavia Cancel Flight: if Smartavia cancelled your flight and informed you less than 14 days before departure.
- Overbooking: If you have been denied boarding due to overbooking.
- Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs and you arrived at your destination 3+ hours late.
Smartavia Flight Cancellations: When are they Liable?
When Smartavia can escape liability: Smartavia claims if a flight was cancelled due to events outside of its control; for example bad weather, or issues at the airport. Such events are typically called extraordinary circumstances and in such cases, you are not entitled to a Smartavia missed flight refund.
All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. You may agree to the proposed flight or request another replacement flight, or demand reimbursement if you are not happy with any of the options proposed.
Note: If your rebooked scheduled departure arrives at a similar time to your original departure time, you're not entitled compensation. The law is fair and allows airlines not to pay compensation if you can reach your destination with minimum inconvenience. In most cases, passengers who have a cancelled flight will have valid claims for a Smartavia flight compensation.
An airport employees’ strike is beyond anyone's control. Learn more about cancellation compensation.
When Smartavia cannot escape liability: When Smartavia cancel flights, EU 261 Regulation on air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund.
Also, if you were notified about the flight cancellation less than 14 days before your date of departure, you may be able to receive up to €600 per person in compensation. Additionally, you may receive Smartavia flight delay compensation if you arrived 3+ hours later than the scheduled arrival time of your initial flight.
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
Smartavia Flight Refund policy
A flight compensation and a refund are two different things. Regulations allow you to receive both: a cancellation refund and compensation.
In case of a cancellation, an airline will try to re-book you on the similar flight, but if that becomes impossible, a cancellation refund will be a full cash refund. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control.
If Smartavia cancels your flight to extraordinary circumstances (such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available.
Types of ticket refunds: A full refund must be in cash or credit. Vouchers are allowed only if you specifically agree to it. We do not recommend accepting vouchers due to short expiry dates and potential restrictions on redemption.
Note: If Smartavia offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund.
Rule of thumb: you can generally reject alternative flights and receive a refund in full, if a new replacement flight arrives 3+ hours later from your initial scheduled arrival time.
Smartavia Refund problems? Let our team help you.
Disrupted flight? You might have a right to compensation - up to €600Check Your Flight
Smartavia Flight Delay Compensation
While all airlines attempt to operate on time, sometimes delays happen. EU regulation 261 (EU 261) protects passengers in cases of flight delays.
According to EC 261, if your flight arrives later than 3 hours at your final destination, you may be eligible to file a Smartavia delayed flight compensation claim form to receive up to €600 as a flight refund.
Exclusions: Smartavia delayed flight compensation will not be enforceable in case of extraordinary circumstances. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. Technical problems, airline staff strike, or operational problems are not valid reasons for rejected compensation claims.
Tip: accepting vouchers or signing release paperwork will result in losing the right to compensation.
Learn more about passenger rights to Smartavia delay compensation and how to demand Smartavia claim compensation.
What is the Time Limit for Compensation Claims?
You have up to six years to contact Smartavia and collect your compensation and ticket refunds.
How to Claim Compensation for a delayed flight Smartavia?
We advise you to use our free flight delay compensation calculator for further information. It takes only a couple of minutes to input basic information about your flight. Our calculator will inform you if you are eligible for compensation and exactly how much.
EU 261 Compensation Claim: How Much Can You Get?
Distance Compensation: All flights under 1,500 km Up to €250 per person
Smartavia Internal flights over 1,500 km Up to €400 per person
Non-internal EU flights between 1,500 - 3,500 km Up to €400 per person
Smartavia international flights over 3,500 km Up to €600 per person
Table shows values in € as specified in EC 261. To get calculate how much compensation is owed to you, please use our free compensation check.
Claim your compensation with AirAdvisor and get up to €600. Find out how much you’re owed today.
If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to €600 in compensationCheck Your Flight
Common questions: Compensation Claims and Refunds
What to do when your Smartavia flight is cancelled?
Confirm the reason for a flight cancellation with the airline ticket desk. Also, collect receipts for any additional expenses for reimbursement later. Ask the airline to provide food and refreshments for a delay of 3 hours or more. If your replacement flight is departing the next day, the airline must provide hotel accommodation and transportation. Finally, use our free online compensation calculator to check if you are eligible for compensation and submit a Smartavia refund for cancellation.
What if I cancel my Smartavia flight? Can I get a refund?
If Smartavia cancels the flight, they must refund the price of ticket to passengers. But if you decide to voluntarily cancel your scheduled flight, you are not entitled to a refund. Smartavia cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost.
Note: regardless of ticket type, passengers have the right to request a refund amount for airport taxes and fees as part of a cancellation refund.
Do I also get my money back for the Smartavia cancelled a flight due to Covid-19?
If Smartavia cancelled a flight due to Covid-19, passengers are entitled to a reimbursement as part of flight cancellation rights. If Smartavia attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. Instead, apply for a refund. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers.
Can I Get a Smartavia Refund?
Don't expect a refund if you cancel your own flight but didn't book a flexible, refundable fare. However, should Smartavia decide to cancel your flight due to unforeseen circumstances, you shall eligible for a refund.
How many hours for flight delay to be eligible for Smartavia compensation?
Your Smartavia flight must be delayed for 3 hours or more at the airport of final destination to make your potentially eligible for compensation up to 600 EURO. The rules for calculating delay and compensation can be intricate, and factors such as the duration of delay and flight distance may come into play. Use the AirAdvisor flight delay compensation calculator to check your Smartavia flight's eligibility.
How long does it take to get Smartavia flight delay compensation?
The EU261 law mandates that compensation for flight delays must be paid within a month, but Smartavia commonly takes 2-3 months to verify and pay out claims. However, Smartavia may also try to delay or avoid such payment requests from passengers, as airlines know passengers lack legal backup. In which case AirAdvisor can be prompt to help.
How to claim Flight Delay Compensation with Smartavia?
AirAdvisor is here to ensure you receive the compensation you deserve in case of airline delays or cancellations. Our team has extensive expertise in how best to submit your claim to get maximum results, so don't hesitate - reach out today to learn more about our services! Let us fight for what's due to you; with AirAdvisor by your side, it doesn't have to be such a daunting process anymore.
How much compensation for Smartavia delayed flight can you get?
If you take a flight that is less than 1,500 km within the EU, you are eligible for a reimbursement of up to €250 (£205). Taking an EU flight over 1,500 km will entitle you to compensation of €400 (£330) per person. International flights between 1,500 and 3,5000 km, get a compensation worth €400 (£330), while the longest international journeys in excess of 3,5000 km are eligible for up to €600 (£520)in compensation!
How Much Time Do I Have to Make My Claim againt Smartavia?
Generally it is wise to submit a claim against Smartavia as soon as possible, as we typically see higher chances to get paid. Time limit for enforcing a passenger claim is set by a local country laws of airport of departure and final arrival and not by EU Regulation 261. As a rule of thumb, you can refer 3 years back, however some countries have shorter time limits (e.g., 1-2 years), while UK and Ireland for example have 6 years. Use AirAdvisor website to check validity of your claim (under 3 mins).