Situated 20 kilometres to the east of Athens city centre, Athens International Airport Eleftherios Venizelos stands as Greece's largest and busiest aviation hub, handling hundreds of flights each day. Despite airlines' best efforts to uphold punctuality, the reality of unforeseen events can occasionally result in flight delays or cancellations when travelling from this airport.
Tip: Athens Eleftherios Venizelos Airport (ATH) has been crowned the number one spot in the prestigious Global Airport Ranking by AirAdvisor for the year 2023.
At AirAdvisor, we help airline passengers claim the compensation they're entitled to in the event of a flight disruption. In this article, we delve into the key aspects of regulation EU 261/2004, including the eligibility requirements, compensation amounts, and the steps you should take to initiate your claim.
Claim with AirAdvisor and get up to €600 compensation. Find out how much you’re owed today.Check Your Flight
How to Claim Athens Airport Flight Delay and Cancellation Compensation
Under European Union Regulation EU 261/2004, passengers departing from or arriving at Athens Airport are entitled to flight delay compensation if they meet certain criteria. You can find further details on this, below:
Passenger Rights in Case of ATH Flight Delay
If you experience a flight delay at Athens International Airport, it's essential to be aware of your entitlements. EU 261 establishes clear guidelines to protect air passengers' interests and provide compensation in cases of flight delays. These regulations apply to all flights departing from or arriving at Athens Airport, regardless of the airline.
According to EU 261, if your flight departing from or arriving at Athens Airport is delayed, you may be entitled to various forms of help and compensation. The exact compensation and assistance depend on the length of the delay you experienced and the distance of your flight:
- For delays of 2 hours or more for short-haul flights (up to 1,500 kilometres): the airline should offer you refreshments, communication facilities, and, if necessary, accommodation.
- In cases of delays exceeding 3 hours for short-haul flights or for medium-haul flights (between 1,500 and 3,500 kilometres): you may be entitled to monetary compensation besides the aforementioned assistance.
- For long-haul flights (over 3,500 kilometres) with delays exceeding 4 hours: you are likely eligible for monetary compensation in addition to refreshments, communication facilities and accommodation, if required.
Find out if you are owed compensation for a disrupted flight.Check Your Flight
It's worth noting that the circumstances leading to the delay, such as extraordinary circumstances beyond the airline's control, may exempt the carrier from compensation obligations. However, you're still entitled to assistance and care during the delay period.
How Much Can You Claim for ATH Delay
You can find a simplified breakdown of how much financial compensation you may be able to claim in the event of a flight delay when travelling to or from Athens Airport:
- Flights up to 1,500 kilometres: if your delay is over three hours, you can claim up to €250 per passenger.
- Flights between 1,500 and 3,500 kilometres: if the delay exceeds three hours, you can claim up to €400 per passenger.
- Flights over 3,500 kilometres: if the delay is over four hours, you can claim up to €600 per passenger.
Athens Airport Cancelled Flight Compensation & Refund
If your flight leaving from Eleftherios Venizelos Airport is cancelled, it's important to know that, as a passenger, you have rights that entitle you to compensation and refunds in such situations. In this section, we explore cancelled flight compensation and refunds at Athens Airport, providing you with essential information and practical steps to help you navigate the process with confidence.
Cancelled Flight Law in Europe
According to EU 261, passengers have a right to receive cancelled flight refunds and compensation, subject to specific criteria. If the cancellation is within the airline's control and not because of extraordinary circumstances, they're required to provide you with either a full refund of your ticket or an alternate flight to your destination. The airline must inform you of the cancellation as soon as possible, ideally at least 14 days prior to the scheduled departure. If the notification is less than 14 days before your scheduled flight, the airline must offer you monetary compensation in addition to a refund or alternative flight options.
Compensation amounts depend on the distance of your journey and the timing of the alternate flight provided. It's important to know that if the cancellation is caused by extraordinary circumstances beyond the airline's control, such as severe weather conditions or air traffic control restrictions, they may be exempt from compensation obligations. However, even in such circumstances, you are still entitled to care and assistance, including meals, refreshments, accommodation, and communication facilities during the time you're required to wait for the alternate flight.
Disrupted flight? You might have a right to compensation - up to €600.Check Your Flight
Athens ATH Cancelled Flight Compensation You Can Claim
When flying from Athens International Airport Eleftherios Venizelos, you're eligible to claim compensation for cancelled flights under EU 261/2004, which may entitle you to monetary compensation ranging from €250 to €600, depending on the distance of your journey and the timing of the alternate flight provided.
Denied Boarding at Eleftherios Venizelos Airport
If you're denied boarding at Athens Eleftherios Venizelos Airport, your rights are protected under EU 261. In the event of overbooking, where more passengers have confirmed reservations than available seats, the airline must first seek volunteers to give up their seats in exchange for compensation, rebooking, or a refund. If there are insufficient volunteers, involuntary denied boarding may occur. In this case, you have a right to compensation, alternative transportation, or a refund, with amounts ranging from €250 to €600 based on the flight distance and the delay you experience because of the denied boarding.
If the denied boarding is due to exceptional circumstances beyond the airline's control, such as air traffic control restrictions, medical emergencies or unforeseen security issues, they're typically exempt from having to provide you with financial compensation.
Figuring out how much you are owed for a disrupted flight can be complicated. We're here to help. Let us assess your compensation for you.Check Your Flight
Claim Athens Airport Compensation With AirAdvisor
AirAdvisor is a reliable and convenient platform that can assist you in claiming compensation for flight delays, cancellations, and denied boarding at Athens International Airport. By partnering with us, you can access our expertise and efficient services to navigate the compensation process with ease. We simplify the entire claims procedure, offering professional guidance, personalised assistance, and legal expertise to help you secure the compensation you're entitled to.
To initiate your claim with AirAdvisor, simply provide us with the necessary details of your disrupted flight, such as flight number, date, and booking information on our claims page. We'll then handle the entire process on your behalf, communicating with the airline, collecting evidence, and pursuing your rightful compensation. With our vast experience in handling claims, paired with our in-depth knowledge of passenger rights, we ensure that your case is meticulously handled and maximise your chances of a successful outcome. By partnering with us, you can reduce the hassle and stress associated with claiming compensation, leaving us to fight for your rights.
Athens Airport ATH Questions and Answers
If you still have unanswered questions, the below FAQs section can be helpful:
Why do flights get delayed at Athens International Airport Eleftherios Venizelos?
Flights at Athens Airport can experience delays due to a variety of factors. You can explore some of them below:
- One common cause is air traffic control restrictions, which can cause congestion or limited airspace capacity, affecting the timing of departures and arrivals.
- Adverse weather, such as heavy rain, fog, strong winds, or thunderstorms, can also disrupt flight schedules and lead to delays as safety precautions are taken.
- Technical issues with aircraft can cause delays as well. For instance, maintenance or mechanical problems may arise, requiring additional time for inspections, repairs, or the replacement of parts before the aircraft can safely take off.
- Operational issues within the airline, such as crew scheduling conflicts or ground handling challenges, can also contribute to delays in departure.
- Security checks play a significant role in ensuring passenger safety, but they can occasionally cause delays during the boarding process. Enhanced security measures or the need for thorough checks, either randomly or due to specific circumstances, can slow down the boarding and screening procedures.
- Delays can occur when the previous flight using the same aircraft arrives late, as it requires time for cleaning, refuelling, and boarding passengers for the subsequent flight.
- Issues related to baggage handling, such as sorting, loading, or offloading, can also contribute to delays, particularly if there are complications or additional security checks required.
How do I claim compensation if my flight from ATH was delayed or cancelled?
The easiest way to claim compensation for a delayed or cancelled flight from Athens International Airport is to rely on the expertise of AirAdvisor. By partnering with us, you can be guided through the compensation process, and have all the necessary steps and communications handled on your behalf to ensure you receive the compensation you're entitled to under EU 261.
What to do if I am denied boarding at Athens Eleftherios Venizelos Airport?
The first thing to do if you're denied boarding at Athens International Airport is to immediately contact the airline to ensure you're provided with appropriate compensation, alternative transportation, or a refund as per EU 261.
Cancelled or delayed flights from Eleftherios Venizelos International Airport