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CountryUnited States (USA) , US
CityLos Angeles

Los Angeles International Airport Compensation for Delayed and Cancelled Flights

If you have suffered a flight delay or cancellation, or got denied boarding by an airline at Los Angeles International Airport, you may have the right to compensation of up to €600 per person.

AirAdvisor makes it easy for you to claim compensation. Filing a claim does not entail any risk or advance cost, as AirAdvisor only gets a success fee commission from payment received from the airline. The service is free, if compensation is not collected.

Los Angeles International Airport on the map

Nicolle Harwood-Nash
Last Updated: April 19, 2024

Los Angeles Airport Compensation

Navigating the aftermath of a disrupted flight can be a stressful experience, especially when you're dealing with a cancellation or delay at a busy hub like Los Angeles International Airport (LAX). If you've ever found yourself stranded on the tarmac or left waiting in the terminal for hours, then this article is for you. In this article, AirAdvisor provides a comprehensive guide to understanding your rights as a passenger, and the steps you need to take to claim the compensation you may be entitled to.

In the sections below, we'll explore relevant legislation, outline the scenarios in which you might be eligible for a claim, and provide step-by-step instructions on how to go about making a claim. Whether you're a seasoned jet-setter or an infrequent flyer, this guide aims to help you turn a potentially stressful travel disruption into a manageable, and possibly even reimbursable, event.

Tip: Did you know that Los Angeles International Airport (LAX) is not among the airports ranked as the worst in the United States? Despite its busy nature and occasional delays, LAX manages to provide a relatively smooth travel experience compared to some of the airports that made our list.

Passenger Rights in the US

Passenger rights in the U.S. and those outlined in the European Union's EU261 regulation differ significantly. In the United States, airlines aren’t legally required to provide compensation for flight delays or cancellations, with the notable exception of overbooking.

You Could Be Protected by EU & UK Law

EU261 covers passengers travelling from any EU airport and also on flights heading to an EU airport provided the airline is EU-based. Therefore, if you're flying from Los Angeles International Airport to an EU destination with an EU-based airline, you're covered by EU261. For instance, if you're flying from LAX to Paris with Air France, and you experience a significant delay or cancellation, you could be eligible for compensation under EU261 regulations.

Post-Brexit, the United Kingdom introduced its own version of passenger rights, UK261. UK261 mirrors EU261 quite closely and it applies to passengers departing from a UK airport, or flying into the UK with a UK airline. So, if your flight is from LAX to London with a British carrier like British Airways, and you experience a disruption, you would be protected under UK261.

Los Angeles Airport

L.A. International Airport Flight Delay Compensation

Below, we provide details on your passenger rights when travelling from L.A. International along with the amount of compensation you may be able to claim in various scenarios:

Passenger Rights in Case of LAX Flight Delay

Flight delays can be annoying, but knowing your rights can help turn a stressful situation into a more manageable one. If your flight is delayed at Los Angeles Airport, the nature of the assistance and potential compensation you may be entitled to largely depends on the airline's policies and the regulations they are bound by. For U.S.-based airlines, there's no federal requirement to provide compensation for delayed flights. However, many airlines voluntarily offer certain amenities such as meal vouchers, accommodation, or rebooking on a later flight, particularly for significant delays.

If you're flying to an EU or UK destination with an EU or UK-based airline and your flight is delayed for 3 hours or more, you may be entitled to flight delay compensation under EU261 or UK261 regulations, regardless of your citizenship status.

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How Much Can You Claim for LAX Delay

If you're entitled to compensation under EU261 or UK261 regulations, compensation can range from approximately $280 (€250) to $670 (€600), depending on the flight distance and length of the delay. Furthermore, irrespective of the cause of the delay, the airline should provide meals, refreshments, and accommodation, if necessary, once the delay exceeds certain time thresholds.

Under EU261 and UK261 regulations, the specific time thresholds that need to be exceeded to be eligible for care (meals, refreshments, and possibly accommodation) in the event of a delay are as follows:

  • Delays of 2 hours or more for flights of 1,500 kilometers (930 miles) or less.
  • Delays of 3 hours or more for flights between 1,500 and 3,500 kilometers (930 miles to 2,175 miles).
  • Delays of 4 hours or more for flights not falling under points 1 or 2, typically long-haul flights.

Always ensure to check the specific terms and conditions of the airline you're flying with, as some may offer more generous compensation policies than what regulations require.

a table with compensation you can receive for a delayed flight from Los Angeles Airport

Los Angeles Airport Cancelled Flight Compensation & Refund

Below, you can explore your passenger rights with regard to cancelled flight compensation and ticket refunds when travelling from L.A. International Airport:

Cancelled Flight Law in Europe

If your flight from Los Angeles International Airport (LAX) to Europe on an EU-based airline is cancelled, you could be covered by EU261. This regulation mandates airlines to offer passengers rerouting or a refund, provided the cancellation is not due to 'extraordinary circumstances' beyond the airline's control. Furthermore, irrespective of the cancellation reason, airlines must provide care such as meals, access to communication facilities and accommodation, if required.

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Los Angeles LAX Cancelled Flight Compensation You Can Claim

Under EU261 regulations, the compensation amount for a cancelled flight depends on the flight distance and the length of the arrival delay, as explained below:

  • For short-haul flights less than 1,500 kilometers (about 932 miles), the compensation is $280.
  • For medium-haul flights between 1,500 kilometers and 3,500 kilometers (approximately 932 miles to 2,175 miles), the compensation increases to $450.
  • For long-haul flights over 3,500 kilometers (approximately 2,175 miles), the compensation is $670.

It's worth noting that these compensation amounts that amounts are per passenger, meaning that if you're traveling as a family or group, each individual could potentially claim this amount.

a table with compensation you can receive for a cancelled short flight from Los Angeles Airport

a table with compensation you can receive for a medium flight from Los Angeles Airport

a table with compensation you can receive for a cancelled long flight from Los Angeles Airport

Denied Boarding at L.A. International

Denied boarding, commonly referred to as being "bumped," can happen at any airport, including Los Angeles International Airport. This usually occurs when a flight is overbooked, a common practice in the airline industry to compensate for "no-show" passengers. If there are more passengers than available seats, the airline will first ask for volunteers to give up their seats in exchange for certain benefits. If there aren't enough volunteers, the airline may deny boarding to passengers against their will.

In such cases, passengers have specific rights under both U.S. Department of Transportation regulations and EU261, if the flight is to an EU country and is operated by an EU-based airline. These rights include potential compensation, alternative transportation to your destination, or a refund. The specific benefits and the amount of compensation can vary based on the length of the delay in reaching your final destination and the distance of your flight.

Claim Los Angeles Airport Compensation With AirAdvisor

Claiming flight compensation with AirAdvisor is a straightforward process. Start by visiting our website and filling out our online claim form. Here, you'll provide details about your disrupted flight from Los Angeles Airport, including your flight number, travel date, and the nature of the disruption (delay, cancellation, or denied boarding).

Once you've submitted the form, our team of experts will review your claim, confirm your eligibility for compensation under applicable regulations, and then take over the process of liaising with the airline on your behalf. You won't need to worry about any complicated paperwork or legal jargon; AirAdvisor handles everything for you, ensuring that claiming your rightful compensation is as hassle-free as possible.

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L.A. Airport LAX Questions and Answers

Below, you can review some FAQs about flight disruptions at LAX:

Why do flights get delayed at L.A. Airport?

Delays at L.A. International Airport can be caused by numerous factors. These may range from inclement weather conditions disrupting operations to restrictions imposed by air traffic control. Issues with the aircraft, such as mechanical problems, can also cause delays. Additionally, scheduling conflicts, like crew availability or the knock-on effect of previous flight delays, can impact timely departures. Given its status as one of the world's most heavily trafficked airports, LAX can also experience delays simply due to the complex logistics involved in managing a large number of flights simultaneously.

How do I claim compensation if my flight from LAX was delayed or cancelled?

To claim compensation for a delayed or cancelled flight from LAX, visit AirAdvisor's website and fill out the online claim form with details about your disrupted flight. We'll then handle the process, checking your eligibility for compensation under relevant regulations and liaising with the airline on your behalf.

What to do if I am denied boarding at L.A. International?

If you're denied boarding at L.A. International Airport, immediately request an explanation from the airline and ensure they provide you with alternative transportation options or a refund, and necessary amenities such as meals or accommodation, as required by the regulations applicable to your flight.

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