Can I Claim Compensation?
Flight delay or cancellation caught you in the airport? No worries! You may be protected by Regulation 261/2004, which also makes part of UK law. In many cases, your stress and suffering will be repaid by both flight refund and compensation of up to €600 (£510).
What happens if an airline cancels a flight or in case of other disruption?
We at AirAdvisor has put together a simple guideline for you to follow whenever you experience flight disruption:
- Ask airline staff to provide you with written proof of the disrupted flight and information about your passenger rights if the airline cancels a flight or other disruption.
- Ask for care and assistance that should include two free phone calls or emails, food and water, accommodation, etc. (usually, for delays over 2 hours).
- Ask for a refund or replacement flight for a delay over 5 hours or cancellation.
- Make a photo of the departure board showing the disruption.
- Keep the necessary proof such as boarding pass, receipts for additional expenses, if any, etc.
- Use the AirAdvisor’s flight delay compensation calculator to check if you are eligible and how much you are owed for the delay, cancellation or other disruption.
Can I claim compensation?
To be entitled to compensation, any traveller shall meet the EU regulated eligibility criteria as below:
- The flight was delayed: you may get compensation if the delay to the final destination was 3 hours or more.
- The flight was cancelled: you may claim your right to compensation if the airline informed you about cancellation less than 14 days before the departure date.
- The airline denied boarding: you may ask for money from the airline unless you voluntarily gave up your seat on the plane.
- I missed connecting flight: you may have the right to EU flight delay compensation for missed connections for arriving at the final destination with a delay of more than 3 hours.
Moreover, your case shall satisfy the following conditions to be eligible for compensation:
- flight is departing from a UK/EU airport or managed by a UK/EU airline
- the flight is not disrupted due to extraordinary circumstances
FAQ: more about your rights with delayed flights and other disruptions
How to claim compensation for a delayed flight?
You have three options for getting your flight delay compensation: contact the airline directly, hire a legal representative or involve AirAdvisor to act on your behalf. The latter alternative would allow you to avoid the stress associated with arguing with the airlines and save money that you would spend on a lawyer.
My flight has been cancelled: can I claim compensation?
Usually, you may claim compensation for cancelled flights in Europe or done with an EU air carrier if you were informed about cancellation less than 14 days before the flight date.
What to do when flights get delayed?
You could ask airline employees for complimentary communication means, meals and drinks if you are stuck in the airport for at least 2 hours. For arriving late over 3 hours at the final destination, you may also claim a cash compensation of up to €600 (£510).
How far back can I claim flight delay compensation?
The deadline to submit your claim is defined by EC Regulation for flight delays. It is up to 3 years after flight disruption. It is valid for most EU countries but might be less or more. For the UK and Ireland, for example, it is up to 6 years.
Can I claim for a delayed flight due to weather?
Yes, you may claim compensation for delayed flights due to snow or other weather conditions. Each case is treated differently depending on the airport location and severity of the weather.
Can I claim compensation for a cancelled flight due to a strike?
It all depends on who is on strike. You may get compensation for the strike of airline staff but not for the strike of third parties such as airport workers.
Can I claim compensation for a delayed flight?
Usually, you may get EU flight delay compensation for a 3 hours delay at the final destination.
If my flight is delayed: can I claim compensation?
Your flight shall meet the eligibility requirements established by EC261 to have the right to compensation. Usually, you may get compensation for flights arriving at the final destination with a delay of over 3 hours.
Can I claim for a diverted flight?
Yes, usually, if a flight arrives at your final destination with a 3-hour delay, you may claim for a diverted flight. However, the disruption shall not be due to extraordinary circumstances.
Can I claim compensation after 3 years?
Usually, it is up to 3 years. But for many countries, it may be as long as 5 or even 10 years. For example, you can claim UK domestic flight delay compensation up to 6 years. The same is valid for Ireland.
Can you ask for a refund if the flight is delayed?
If your flight is delayed 5 hours or more, you can ask for flight delay reimbursement in Europe. Remember that in many cases, you may be entitled to both a refund and compensation.
Can I claim compensation for a diverted flight?
Yes, as long as you arrive at the final destination with a delay of over 3 hours. Moreover, the flight shall be diverted due to the airline’s fault, such as technical problems or others.
Can I claim compensation for a cancelled flight?
In most cases, yes. You may usually claim compensation if an airline notifies you about cancellation less than 14 days before the flight. You can check how much you can get with the AirAdvisor’s claim calculator.
Can I claim compensation for air traffic control flight delays?
No, any disruption caused by a third party rather than an airline itself exempts you from the right to compensation. However, it is always worth checking eligibility since some airlines provide wrong information to avoid paying money.
My flight was cancelled: can I claim compensation?
You have all the chances of getting the compensation if you were informed about cancellation less than 14 days before the departure.
Can I claim compensation for a delayed flight due to weather?
You always have the chance of getting compensation for delays due to weather. Each such case is different from another: each detail, from airport location to the severity of weather conditions shall be investigated.
On the other hand, American airlines are not obliged to pay compensation for any kind of flight disruption, so you do not have the right to flight delay due to weather compensation in the US. But, you may still get compensation in the US if your flight was disrupted when travelling to or from the UK/Europe or when flying with a UK/EU airline.
How much compensation can I claim for a cancelled flight?
You can claim between €125 (£100) and €600 (£510) for a cancelled flight. You can check the amount you are owed with the flight cancellation compensation calculator. The exact amount mainly depends on the distance of your flight. This is also true for delayed compensation calculation.
How can I claim compensation for a delayed flight?
You should submit a compensation claim to an airline within the deadline. AirAdvisor can help you to do so effectively in the least amount of time.
Can you claim for cancelled flights?
As long as the flight was cancelled less than 14 days before the departure, you may get cash compensation.
When can I claim compensation for a delayed flight?
If you arrive with a 3-hour delay at the final destination, you may claim money from the airline.
Can I claim compensation for a 2-hour flight delay?
Usually, for flights delayed more than 2 hours, you are entitled to complimentary food, water and communication means.
Can I claim compensation for delayed luggage?
Yes, as long as you checked in your luggage.
How can I claim flight delay compensation?
You can submit a claim directly to the airline or via a lawyer. However, the former option might not be as productive, and the latter one is costly. Thus, we advise you to contact our team at AirAdvisor. We can get your money stress free at zero cost.
Can I claim compensation if my flight is rescheduled?
Yes, you may have the right to compensation if an airline informed you about rescheduling less than 14 days prior to departure. The changes in the schedule can be a flight cancellation or flight change (thus, having a different number compared to the originally booked).
How much compensation can I claim for a delayed flight?
You can get between €250 (£210) and €600 (£510) for a delayed flight. The internal UK flight delay compensation amounts would be the same as defined by Regulation EC261.
What compensation can I claim for a cancelled flight?
You can claim cash compensation between €125 (£100) and €600 (£510) depending on the travel distance of the flight and other factors.
Can I claim compensation if my flight is cancelled?
Yes, you may usually request compensation for flight cancellations less than 14 days before the flight.
Can I claim compensation for the air traffic strike?
Usually, no. You cannot get flight delay compensation due to air traffic control since it is considered an extraordinary circumstance. However, this is always a good idea to check if the airline provided you with accurate disruption reasons.
How much flight compensation can I claim?
You can receive up to €600 (£510) in cash from an airline regardless of whether you claim for a missed connecting flight or other disruption.
Can I claim compensation for a cancelled flight due to fog?
Generally, weather conditions are viewed as extraordinary circumstances. However, it all depends on the gravity of the situation. If the fog was so heavy threatening the security of air passengers, the airline might cancel a flight, and the law will be on its side. Each flight compensation weather case needs further examination, so there is always a chance for getting compensation.
I accepted food vouchers: can I still claim flight compensation?
Yes, accepting food vouchers does not affect your right to compensation. Actually, you may be entitled to both. Usually, you can get airline vouchers for delayed flights or cancelled flights if you have to wait more than two hours in the airport. Otherwise, the airline shall offer complimentary meals and refreshments.
If my flight is disrupted, can I claim compensation?
Yes, as long as your flight meets the criteria set by Regulation EU261. You may get EU flight compensation for connecting flights if you miss them due to the airline's fault, or any other flight disruption.
Can I claim compensation for flights cancelled due to lightning?
Yes, you may have the right to compensation if such bad weather conditions were examined to be harmless to the regular operation of an air carrier.
When can I claim EU261 late arrival compensation?
The main condition for getting compensation is arriving at the final destination with a delay of 3 or more hours.