Claim Compensation and Refund for Flight EY 12 Delayed or Cancelled

Reviewed by a licensed lawyer.

Last Updated: September 13, 2022

EY 12 Flight Delayed: Compensation

If you are experiencing a flight delay with your Etihad Airways flight EY 12 flying out of London en route to Abu Dhabi, there might be flight delay compensation that you could be entitled to. However you should bear in mind that the eligibility depends on the specific details of the disruption. Regulation EU EC261/ 2004 protects the rights to monetary compensation for every passenger in cases of delay, no matter how much the original ticket cost and whether or not it was purchased by you or by somebody else on your behalf.

That being said, it should be noted that the EU Regulation obliges the Etihad Airways to pay compensation only in cases where the delay is longer than 3 hours. The amount of time you are delayed is determined by how late you arrive at your final destination, not by how long you wait at the airport. The number of kilometres you have to travel between Abu Dhabi and London will be the most determining point in establishing the amount of monetary compensation you could be claiming for your flight EY 12.

Tip: In cases relating to connecting flight delay compensation when your journey consists of two flights booked under the same reservation number, you can claim compensation for the distance between the London and the Abu Dhabi.

Our team at AirAdvisor has developed online services that can help you check if you are eligible for compensation from Etihad Airways for your flight EY 12, and how much compensation you are owed. Our free flight checker is very useful and can help you to ensure getting compensated if your circumstances meet the criteria.

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EY 12 Flight Cancelled: Compensation

Given that the specific circumstances of your case qualify, you might be able to submit a claim of 600 € if your flight EY 12 departing from London to Abu Dhabi ends up being cancelled. Passengers who have their flights cancelled by Etihad Airways are entitled to claim up to 600€ in compensation. Regulation EC 261/2004 grants this right to alleviate the stress, inconvenience and time loss caused by the cancellation.

The legislation requires that your flight EY 12 be delayed by at least two hours upon arrival at your final destination, so that you can demand compensation from the Etihad Airways.

Many of our clients have told us that Etihad Airways often denies their requests for flight cancellation compensation when they try to handle it themselves, without any professional legal help. Fortunately that isn’t likely to happen with AirAdvisor claims. Use our online tool to check your eligibility for flight EY 12 compensation and send in a claim request to increase your chances of getting compensated without any extra risks.

AirAdvisor operates on a no-win, no-fee rule, and ensures that there is no financial risk involved for you when entrusting us to process the claim for you.

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EY 12 Flight Compensation: My Passenger Rights and What To Do

EY 12 Flight Cancelled: Right to Claim a Refund

If your flight with Etihad Airways gets cancelled, they are required by law to satisfy your request for a ticket refund and to reimburse you for any additional expenses that were a direct result of the disruption of your EY 12 flight. The Etihad Airways is responsible for reimbursing you for the cost of new tickets if you have to rebook and purchase an alternative flight to your destination. In addition to that, if the disruption causes you to wait for the next flight overnight, the Etihad Airways must provide you with a budget to pay for a hotel stay.

Bear in mind that if you would like to claim for any additional expenses, you should keep all of the original receipts and have digital copies of them if possible. Such records would help the lawyers make a stronger compensation case for you. The legal team of AirAdvisor has extensive experience in dealing with such cases against Etihad Airways. Many airlines may not respond to compensation requests from passengers without legal representation. However, Etihad Airways is more likely to respond to claims submitted by a company with strong legal expertise and a network of experienced international lawyers, who are willing to take cases to court if necessary.

If you are offered a voucher as compensation for an unused ticket, we strongly recommend that you do not accept it. Vouchers and credits from Etihad Airways usually have a lot of limitations, including an expiration date, which can prevent passengers from being able to use them at all. The vouchers make it easier for airlines to avoid dealing with delays and cancellations, as they know that many people don't use them.

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