Compensación y Reembolso por los vuelos Retrasados o Cancelados de Finnair

Nos avisaron con 12 horas de antelación que el vuelo no salía. De 5 personas

Nuestro vuelo salía a las 10:50 desde Barcelona a Helsinki y después hacia escala de 50 minutos en Helsinki y de ahí a Bangkok, por problenas técnicos de los que fuimos informados justo a la salida del vuelo, nuestro vuelo se retrasó y finalmente se canceló, nos dieron varias horas después un vuelo alternativo que fue la opción que aceptamos siendo este un vuelo que salía de Barcelona a Londres a las 5 y algo de la tarde, llegábamos a Londres y hacíamos escala de tres horas y finalmente hacia Bangkok por lo que nuestro vuelo llego más de 8 horas tarde

Our flight left at 10:50 from Barcelona to Helsinki and then to a 50-minute stopover in Helsinki and from there to Bangkok, due to technical problems of which we were informed just as the flight left, our flight was delayed and finally canceled Several hours later, they gave us an alternative flight, which was the option we accepted, this being a flight that left Barcelona for London at 5:00 in the afternoon, we arrived in London and made a three-hour stopover and finally to Bangkok, so we our flight arrived more than 8 hours late

Aircraft rotation led to the flight delay leading me to spend the night at the airport

Our flight was cancelled and we are notified on the same day. We made our own arrangements and wants a refund for the flight we weren't able to take.

Only on the day of the flight in the morning they sent us sms that the flight was cancelled. I was already on a way to the airport and had to wait for more than 4 hours. So more than 4 hours later I arrived to Helsinki at 22:10 instead of 14:40. The company made us fly through Dusseldorf instead of straight to Helsinki. They gave us too little time on that airport to get to another connecting flight and we almost missed it. Also our baggage got almost lost and we had to run around the airport to ask about it. Never had such stressful flight.

We bout our tickets 6 months before our trip to rome and 2 months prior to our trip, our trip itinerary was automatically changed but guaranteed the same arrival date. We didn't think much of the change but once our flight day came, we had a issues checking in at American Airlines here at Sea-Tac Airport with one passengers details not being up to date on the flight but the check in lady was able to make changes to the flight and we got our boarding passes. The lady mentioned that when the itinary change happened, that the airline did not make the changes for one of the passengers. We thought our issue was fixed but on our flight back, one passenger could not check In with Finair (Operated by finair, Ticket sold by American) and I could not board the flight. My partner had to cancel her flight as we spoke with Expedia who we purchased the tickets from but they said American operated the ticket and we went several hours with Expedia and American Airlines until we had enough and bought the earliest American airlines tickets (operated by BRITISH AIRLINES) That cost over $5,400. We requested a refund from American Airlines but got rejected and also called Expedia but they said we have to file a compensation form with American but I'm not sure how to do so.

There was a strike at Milan Maplensa airport so if we would have landed there they couldn't fly back until the strike ended. They redirected the flight to Zürich. From there they arranged a bus to Milan.

Cambio de horario. Nos avisaron con antelación mayor a 15 días. Nos hicieron permanecer en helisinki 9 horas de escala. Siendo la escala original de 2’5 horas. El vuelo de vuelta lo mismo. Un aumento en la escala , esta vez estamos 11 horas de escala en el aeropuerto de Helsinki. Hemos tenido que desayunar, comer, cenar en Helsinki aeropuerto dos veces.

First flight from BKK to HEL was starting already with some delayed and that is because why I missed next flight to RIX

After 5h delay flight was eventually cancelled. Two wives luggage 3h later and got rebooked on a new flight that reached HND 20h late.

Hi. Flight from Larnaca on the 17th of April was hit by a bird when leaving the airport. We needed to land in Larnaca again to check the engine. Finnair concluded that we needed to lay over 1 more night, and spent >5 hours to get us hotel rooms etc. Information about re-scheduling of flights didn't arrive before midnight same day. I was supposed to land in Oslo on the evening of 17th of April, but Finnair proposed a new schedule where I landed in the morning of the 19th. I therefore cancelled, and booked something else. No information, no food provided, total chaos to get us hotel rooms

Finnair said I could cancel because of a time change.

Our flight was due to leave on May 3rd, but the airline force-booked the flight for us for a day later without notifying us. Part of the confusion came from Finnair sending a ticket that had all the information written in an illegible format. We could not even determine when out flight actually was. Therefore we arrived at the airport on May 3rd and we were told there is no such flight on May 3rd upon arrival. Then we logged into the Finnair system and the system forced us to reschedule the flight for the next day. However, we were still needing to pay for housing, food and transportation for the extra day spent in LA.

I was sent a message saying m flight was at 1 pm, the entire time it seemed within the airport that the flight did not exist as there was no check in area and now it has been delayed to 4 pm.

I submitted the compensation request on my own, and it was denied, because they claimed extraordinary circumstances. However that is not the case, they are lying about the boring time. The schedules boarding time was 5:00pm, we departed at 8:34pm

The Finnair staff member denied me information about a prompt solution to my boarding problem and caused misinformation that made me lose my flight and my connecting flight, even though there was a possible solution at hand to allow me to board the plane.

I booked a flight from Frankfurt to Hong Kong with a stop in Helsinki. 6 Days (Scheduled departure: 04.01, 16:55; cancellation date: 29.12, 22:56) before departure, Finnair cancelled the flight from Helsinki to Hong Kong because Finnair got a 14 days ban from flying to Hong Kong Airport. This was due to exceeding a maximum amount of infected people entering Hong Kong by Finnair-Flights in the days before the ban was imposed. I was not offered an alternative flight and had to look for an alternative at another airline. I could not wait for the travel ban to be lifted either, as my mandatory quarantine hotel booking, which could not be postponed, followed the schedule arrival time in Hong Kong. Moreover, my booking includes the flight back from Hong Kong to Frankfurt, which has not been cancelled yet.

Original flight was delayed almost 3 hours, so the connection was missed which resulted in taking a plane 15 hours later

Whole flight HEL-ELP was bought direct from American airlines. Flight HEL-LAX was delayed so I had to spend the whole night at the airport because I could make it to connecting flight LAX-ELP

La frontera está cerrada y no pude viajar. Tampoco me lo reprogramaron ni dejaron cancelar

There was a delay while the plane was leaving Bangkok airport to Helsinki airport which resulted us in missing are connecting flight from Helsinki to Dublin and losing our baggage in the process

The flight was delayed coming in we werent given any reasons and we then consequently missed our connecting flight and lost our baggage

I was travelling from Oulu to Athens on 25/11/2019. Finnair flight on 25/11 at 09:35 from Oulu to Helsinki was canceled so I missed my flight from Helsinki to Athens (SAS from Helsinki to Copenhagen at 12:55 and Aegean flight from Copenhagen to Athens at 16.55). The flights were not connected because I booked Oulu->Helsinki and Helsinki->Athens separately. Finnair got me another flight on 26/11, but I had to book a new flight from Helsinki to Athens!

We boarded the plane on time and we were notified that there was a technical issue and someone would be coming to fix it. We were told it was fixed and then drove around the runway and they found out the problem was not sorted. This lasted over 5 hours until they actually cancelled the flight. Then we had to organize a new flight back, which departed 13 hours after this.

AY1020 was delayed resulting in me missing my second flight AY 1305, scheduled to arrive at 17:45. I was then rebooked, resulting in multiple transfers, finally arriving at my destination after 21:30

The flight from Riga to Helsinki was 30 min late so already in the airplane I was told by stewardess that I won't manage to my flight Helsinki-Paris. They gave me a new ticket for the next day...

Originally Ord to hel flight was delayed by plus hours which caused us to miss out hel to vno flight. We had to wait for almost 20 hours in Helsinki and were put on the next day flight.

Technical problem with the engine of the aircraft according to the airline.

Basically Brussels Airport was extremely busy at the time and all planes needed de-icing. The queue in front of us was enormous which made our plane depart with a delay of 2:28 hours. Scheduled arrival in Helsinki was 15:15, actual arrival was 18:20. This delay made me miss my connection flight to Oslo so I had to stay in Helsinki for the night.

My first flight (AY914) from Oslo to Helsinki was delayed (13:15-->14:20). Then I was denied boarding for this flight as it was overbooked. I was then rebooked to next flight (AY916) which arrived to Helsinki around 19:45 instead of the original 15:40.

The plane landed in damaged condition from the previous flight and wasn't fit to start again. Some passengers got re-booked on a later flight the same day but I only got a flight the next morning and had to stay at an airport hotel. I had to wait in long queues and arrived about 4h after departure time at the hotel provided by Finnair. I landed midday the next day in Helsinki and missed 1/2 day at work.

we were told that there were technical issues at the plane (a panel needed to be changed)