Lufthansa: reclamaciones por cancelaciones y retrasos aéreos

I wasnt told why the flight was cancelled, but only saw the notification that morning. the alternative flight was for the next day and via Paris. At the time i also had a friend on my booking and he had a connecting flight from Amsterdam to Cork, (he is making his own claim as he was more inconvenienced than me) When i contacted KLM I could not get through for a long time. initially by whats app they could not offer any other solutions other than what was initially offered. I therefore booked a train ticket to Paris. eventually i got hold of an agent and he placed me on a flight from Marseille to Munich and on to Amsterdam with Lufthansa. I had a very short layover in Munich and it was a bit stressful.

I was supposed to land in Gothenburg at 11:40 on December 4th, 2023 but due to the delays, I reached at 19:55 on the same day which is more than 7 hours of delay. The food voucher that was supposedly added to my boarding pass didn't work in Hamburg airport. It still didn't work in Zurich airport either for which I had to stand in a queue for more than an hour and they fixed it later on. I was supposed to work for atleast half a day when I landed in Gothenburg and due to this delay and I reached Gothenburg airport at 8PM, I had to take the whole day off, which affected my work as well. I was never informed about the reason for delay. My flight was cancelled with less 12 hours left for departure and was rebooked with a very long layover in Zurich. Only after I mailed Lufthansa and complained about this that I got to know the reason for cancellation/delay, which was "airfield restriction".

We arrived to the airport and they told us the flight was delayed for an hour and a half then again at the gate they told us that the flight is delayed for another 15-30 mins then we boarded the flight and then they told us that they can’t fly due to the weather conditions and we had to off board the flight

Flight cancelled 5 mins before departure. Appanrelty it was air traffic control

I arrived in Munich around 6:30AM, boarding time of my flight to Düsseldorf is 7:30 AM. Security checka took very long time. I arrived at the gate at exactly 7:30am but my supposed flight already took off. No one notified me that the plane already took off and left me.

Pague por un vuelo de noche y con solo una escala de 1 hora con un total de 16 horas de viaje. Termine finalmente haciendo dos escalas y una duración del vuelo de 27 horas. Llegando a destino 12 horas después de mi vuelo original.

Llegue el dia siguiente. La salida del vuelo se retraso desde las 12:50 hasta mas de las 20:00. Lo unico que nos dijo la crew, cuando subimos sobre las 18-19 es que habian tenido problemas (sin especificar) y que por haber superado el tiempo max habian tenido que cambiar toda la tripulacion. A parte de todo esto el de-icer que echa el liquido sobre el avion se retraso mucho y tardamos mas de una en salir desde que nos sentamos. Esto me produjo que perdiera la conexion entre Washington y Louisville y tuviera que quedarme a dormi en Washington perdiendo casi un dia entero de trabajo. Tenia que haber llegado el lunes por la noche y llegue el martes a media manana. Ahora he tenido que pedirle a mi empresa que me cambie el vuelo y en lugar de volver a casa el viernes tendre que volver el sabado. A parte del coste extra que ha tenido mi empresa (alrededor de 900€ por el nuevo vuelo, mas 200€ por otra noche y un dia de coche).

When I landed in Frankfurt on June 22,2023 I had my boarding passes for my self and two of my children and waited for 6 hours at the gate waiting to board our plane to Beirut airport, we were denied boarding as our boarding passes were not accepted by the computer ,the person at the counter said that somehow our ticket got cancelled, we were provided vouchers for food and taxi and two hotel rooms for the one night,the next day Lufthansa service issued 3 new tickets for all 3 passengers and listed us on the standby to board the same flight number 24 hours later,we were supposed to reach Beirut at 2:50 am on Fridays morning,June 23,2023 but instead we reached Beirut on Saturday morning at 2:50 am on June 24th ,2023. The airline cancelled our tickets somehow but they never informed us how did that happen, the only time where someone get involved to make changes to our reservation it was when we missed our original flight from MUC to FRA as we only had 40 minutes connecting time so Lufthansa booked us on the following flight one hour later which did not effect our flight to the final destination since we originally had over 6 hours of transit time in Frankfurt any ways.

I had less than an hour notice of cancellation which caused many personal issues on both ends of my travel— I was delayed by 24 hrs causing me to miss important business meetings resulting in financial loss of greater than 50;000

The first flight start at 20:10h instead of 18:30h on day 7 September. I lost my connection flight that was at 20:30h on Frankfurt Airport day 7 of September. They just gave me a new flight next day 8 of September to Porto.

The first flight was with almost 2 hours of delay, i lost the connection flight that was on 7 September at 20:30h and the first flight have start at 20:10h instead of 18:30h

At the DTW airport they changed our flight FRA to ATH from (LH1280 4Sept) to (LH1278 4Sept) without letting us know and they printed us new boarding passes so when we got to the FRA airport we tryed to find an explanation but they would give it to us as an result we went to the flight that they re-booked and arrived to ATH with an delay.

Vuelo cancelado, proporcionaron hotel, he reclamado gastos de traslados aeropuerto al hotel y hotel aeropuerto, así como gastos de comida, me han sido denegados. Llegué a Dresden con 20 horas de retraso, he perdido un día de vacaciones. He llamado varias veces y me dicen que hay que reclamar en el sitio web, no me contestan a nuevas solicitudes.

My flight from Munich was cancelled I was denied my luggage and wasn't offered an alternative flight straight away I had to book myself and pay €250 for a hotel I only got a voucher for €10 food valid at the airport, which barely afforded for a pretzel and a juice I contacted the airline, managed to get them to book me a flight from Frankfurt the next day and a train from Munich to Frankfurt I had to pay €13 for a train from the airport to Munich It took 4 hours to get to Frankfurt The airline lost my luggage

I missed the flight from Munich to Luxembourg because my flight from Tbilisi to Munich was delayed.

We were 6 passengers and lost 1 days holiday and accommodation costs were paid for that lost day . Although airline provided accommodation and shuttle vouchers for London we had to take taxi to hotel as shuttle’s service was nearly an hours wait the fact that I am 81years old person and had 4 grandchildren under 13 with me we couldn’t wait standing that long for shuttle to arrive. Furthermore we had to leave hotel very early for our flight and no shuttle was available that early either so total taxi cost was £50. Connection flight from Warsaw had technical issues so we were removed from bus to plane and had to wait another hour for next plane thereby loosing another hour of holiday time.4 Eager children were highly stressed and 81 year old person very inconvenienced.

My flight was cancelled in Munich, I was not offered an alternative straight away, I was not offered accommodation directly, I had to book my own hotel, then call the airline and find a flight from Frankfurt, 4 hours by train away, plus one more hour from the airport to the train station in Munich, and arrived to London 24 hours later than I should have.

El avión salió con 1 hora de retraso y la escala era de sólo 1 hora por lo que fue imposible coger el vuelo de conexión. Lufthansa nos reprogramó el vuelo para el día siguiente

I was flying out of LHR to Venice connecting Munich. After 2.5 hrs of delay at LHR the Kufthansa flight started but had an emergency landing at a different airport NUE. Nobody from Lyfthansa was there to provide hotel or rebooking at the airport. After spending the night on airport floor the next morning the counter was open and I was rerouted to fly from NUE to Venice thru FRA. I landed at FRA but the final leg to Venice was not on any departure board. I stranded in line to get Lufthansa Service Counter but could not reach anybody due to 300 passengers lined up for services. The departure time from FRA to Venice was passed and I remained stranded in FRA. Now I want to get refund if my entire trip as well ad hotel booked in Venice. I am also staying in a Hotel in FRA to go back to LHR without even using the rest of my return flights from Venice. Everything got so messed up for their scheduling and mismanagement.

Estábamos en el avión ya , esperando más de 40 minutos, cuando se nos informó de que ha sido cancelado el vuelo debido a que el equipo tenia exceso de horas de pilotaje ... nos han ofrecido un vuelto alternativo al día siguiente por la noche. Más de 24h de diferencia del vuelo original.

Apparently there was a storm preventing any landing or taking off from Frankfurt. We had an 18 hour delay and had to sleep on the airport floor. Very little communication and had to queue for 6 hours to get an updated boarding pass. This also caused delays as they automatically cancelled the other legs of the flight and meant that I had a problem trying to return.

I arrived in Toronto more than 24 hours late. The alternative flight was very long and inconvenient, with 2 connections. One Lufthansa agent said the cancellation was caused by mechanical breakdown, another said it was the weather in Frankfurt. Lufthansa offered me 50 euros compensation, but nothing to my other family members who were on same itinerary as me, but different Booking Reference. My wife submitted a claim with you (claim #166168) for herself and my 3 kids.

We returned to Toronto more than 24 hours late. The alternative flight involved 2 connections and was very inconvenient because of the long time and because my daughter requires wheel chair assistance (this is documented on their system). Two separate Lufthansa agents blamed the cancellation on mechanical problems and bad weather in Frankfurt. Not sure who is right.

On Aug. 17, 2023, had a flight LH 1349 from Warsaw to Frankfurt, the flight was delayed by 3 hours and I lost the connecting flight (LH 9252) from FRA to IAD Dulles. The delay in Warsaw was caused by problems with the crew. II was rebooked on Flight LH 0416 the next day, Aug. 18, 2023. LH paid for the night stay in Frankfurt including meals and transportation. But I had expenses in Washington DC as I lost all the arrangements in Washington DC as I arrived a day later.

Reason was not provided at the time, in a written response to claims directed to Lufthansa they give weather conditions at Frankfurt airport as the reason. I was re-booked with Austrian through Vienna with a stopover for the night. Total delay arriving at Zagreb was 12h.

Had already checked in and flight was first delayed 30min before we were set to departure then cancelled 30 mins later

Personal sin respuestas y con mala actitud, bebes en la reserva, dormidos en el suelo, no hay hotel ni comida y todo esta cerraso

Flight delayed out of Chicago by 3 hours. Missed connecting flight to ATH from MUC. Original itinerary was ORD-MUC-ATH arriving 18:35 on 24JUN23 Actual flown was ORD-MUC-FRA-ATH arriving 10:45 on 25Jun23 We boarded flight in Chicago on time and left gate. but could not take off for 3 hours. Returned to gate to refuel and no food was provided. Landed late after original flight had left to ATH. Was not rebooked onto next flight on 24JUN23 from MUC. Instead flown to FRA for extra overnight stay.Paid $281 out of pocket for hotel and $30 for food. No access to checked bag either. in FRA.

Estando el 6 de agosto del presente año a las 9 am en Alemania ya embarcados nos informaron que había problemas con las turbinas del avión, motivo por el cual reprogramaron el viaje para el día 7 de agosto a las 9:30 am. la aerolínea nos proporcionó hospedaje, pasajes de taxi hasta el día 7 de agosto. Yo perdí mi conexión del día 6 de agosto en la noche a la ciudad de Cali con destino Pasto y tuve que permanecer el día 7 en el aeropuerto hasta el 8 de agosto tratando de solucionar mi escala a la ciudad de Pasto.

Compre un vuelo de vuelta con lastminute.com y al facturar no me dieron la tarjeta de embarque habiendo pagado ya ese vuelo y tuve que comprar otro vuelo de vuelta

The flight was canceled due to Lufthansa allowing unticketed passengers onto the plane, failing to remedy the issue in time, then the flight crew timed out

I missed a connecting flight due to my first flight being delayed due to a scratch on a plane if I remeber correctly. I got a hotel in Frankfurt and vouchers for taxi rides to and from airport. My connecting flight was suppose to leave at 10 PM, but the rebooked me on the next morning flight at 8:30 AM, so I arrived to Graz more than 10 hours later than expected. This is the info I got from the company: We apologize that your flight LH 947 on June 26, 2023 did not operate as scheduled. Every change to your journey can be stressful. We understand your frustration with this occurrence and sincerely apologize for the inconvenience this caused you. The reason for the flight irregularity was due to damage aircraft. Unfortunately, we have no influence over circumstances, which are the responsibility of third parties. Such a flight irregularity does not warrant a claim for damages against Lufthansa. Please understand that we do not assume any liability for situations for which we are not responsible, therefore, we will not comply with your demand for compensation. Please let me know if there’s anything else I should provide.

Lufthansa Flight from Naples was delayed with 75min meaning I missed my connection in Frankfurt by 10min. Lufthansa re-booked a new flight for the following day and provided a 3 star hotel in an industrial area 10km away from the airport. I had my luggage checked in and had to buy toiletries at the airport as the provided hotel in Frankfurt did not even have a toothbrush to hand out for all us passengers that were affected.