Reembolso de Turkish Airlines: Retraso y Cancelación

We arrived over 24 hours late, as we were put on the following day's flight. We had to arrange this through our travel agency as the airline did not rebook us themselves. The airline cancelled the flight after we were boarded and sitting on the tarmac for 3 hours. The flight was cancelled due to technical/electrical issues. The airline put us in a hotel and fed us dinner and breakfast, but we had to pay for our own lunch the next day. We wasted an additional 24 hours on waiting around to travel, and had to reschedule 2 appointments with lawyers. We missed our time-sensitive appointments.

My plane took off from Manchester at 2pm and I didn’t arrive at my final destination until 12pm the following day, when I was meant to be there for 10pm. I was getting a connecting flight from Istanbul but I was flown to Ancara airport where we were delayed further causing me to miss 2 possible connecting flights (my original one and the next flight I could be transferred onto). There was little information given about what was actually going on and I was told that I would make the second possible connecting flight by the airline staff. I was travelling on my own for the first time and it was a very scary experience for a 20 year old girl to feel alone with no support from staff so far away from home. This caused me to lose a day of my holiday which was very stressful and disappointing as it was a waste of money paying for the hotel for that night as I wasn’t able to sleep in it. I was travelling for 18 hours for what should have been a total of 8 hours which includes an hour and a half stop in Istanbul airport. My total flight time should have been 6 hours but instead it was a day and a half.

Unfortunately, Turkish Airlines delayed our flight from Vienna to Zanzibar via Istanbul (TK1886 on 19.11.2023). Unfortunately, the connecting flight in Istanbul to Zanzibar (TK567) was therefore missed. We then had to spend 5 hours at the airport in Istanbul where we only got a McDonalds voucher as a reassurance, everything else was denied to us. We were diverted via Doha (TK782 & QR1493) and finally arrived in Zanzibar about 12 hours late (we arrived 4 pm instead of 4 am). I would like to demand a compensation payment from the EU 261 Directive. We were 2 passengers.

El retraso del vuelo Madrid-Estambul implicó la perdida de la conexión Estambul-Colombo. Debimos permanecer en Turquía durante 24 hasta poder coger el vuelo del día siguiente. Eso originó en destino (Sri Lanka) la perdida de una noche de hotel y los servicios de visitas contratadas.

Travel Date : 5 Sep 23 Flight from Schiphol (Amsterdam) to Istanbul and Final Destination Mumbai Flight Time at Schiphol was 11.30am on 5Sep23. However, Flight was delayed and it took off around 4.15pm. We reached Istanbul Airport at 8.30pm. We got new flight from Istanbul to Mumbai 24hrs late. New flight was on 6Sep23 at 8.00pm. I reached Mumbai on 7Sep23 at 4.45am after a delay of 24hours. Flight Details : AMS to Istanbul : TK1952 Istanbul to Mumbai : TK4750(Missed connection and reebooked to) TK0720 I also had to purchase a visa at Istanbul so that I can stay in a hotel outside the airport. I also had purchase an e-visa of 42Euro to stay at a hotel in Istanbul.

I was my first time to get Turkish because my friend was tell me about Turkish but I wasn’t satisfied all my fly was late more then 5hours that’s no good

This flight delay as well as the delays while in the plane (took about an extra hour to take off, had to wait to deplane 30 minutes after landing) caused me to miss my flight to Kigali and only be able to arrive a whole day later.

We arrived at earlier and waiting to drop off our baggages and wait until 2 hours before flight departs got officer announced that our flight have not arrived manchester. After that keep receiving notifications that our flight got delay from 5pm to 9pm and from 9pm to 12am and lastly got cancelled. We waited for long time at the airport and after the flight was cancelled we are being told to change our flight to the next day and require us to book and airbnb/hotel but they told us the claim for the stay and expenses to stay one more night at Manchester is not guaranteed!

I boarded the flight on 27/06/23 from Brussels but it was delayed and did not arrive at Istanbul in time. There was only 1 hour between the first flight and the connection flight. On arrival, I was informed that the connection flight to Bamako has departed and the next available flight was on 29th/06/23. No hotel was provided so I had to spend two nights at the airport in Istanbul with nowhere to sleep.

We can't reach to our flight from istanbul to erbil. Only Change our tickets to other flight late about 6 hrs.

The flight left Duesseldorf airport more than 2 hours late and arrived 3 hours later than scheduled arrival in Istanbul. No reason for the delay was given. As a result, I missed my connecting flight from Istanbul to Mumbai and they booked a flight for the next day (24 hours later). Additionally, they arranged a hotel stay for the night along with transport to and from the hotel.

Our flight was delayed 4.20 Till 22.25 two disabled passenger got send to hotel in Istanbul we can have a shower Shower did not work no water to drink no breakfast or tea two hour stay only driver supposed to pick us 6 it came 6.30 am Felt sick very tire not sleeping choose Turkish airlines due to it was good flight was not happy given us seats write at the back next to toilets could not get rested or any sleep

the overall delay was more than 8 hours in the end. They started delaying 2:30 hours prior to the flight and continued to delay it from 10:50am to 7:20pm

On May 28, 2023, I was due to fly with Turkish Airlines from Dublin to Bishkek on flights (TK1978 and TK0344). My first flight was delayed and my second flight was postponed to the next day, and as a result, I was delayed by 19 hours to my final destination. No reason was given.

My flight 1972 from London heaylthrow was delayed from 17.40 to 20.00. I had connecting flight tk176 to Mauritius and I missed my flight due to the delay. I was denied boarding and have to wait 24hr for another flight

El vuelo fue retrasando estando ya en sala de espera para abordar luego que fue retrasado por más de 1 hora luego lo cancelaron y por este motivo perdimos la conexión que teníamos y empezaron los contratiempos y pérdidas de reservas de actividades que teníamos en nuestro destino final dubai

Time between the flights was too short. It was impossible to get to another terminal in another biulding in 35 minutes.

Cuando llegamos al aeropuerto de estambul a pesar de que la conexion era con la misma aerolinea ellos no estaban enterados de la cancelacion del vuelo en barcelona, nos mandaban de un lado a otro y pretendian que pagaramos el vuelo porque habiamos perdido la conexion, por poco perdemos tambien ese otro vuelo a dubai que era ya el unico disponible ese dia, finalmente entendieron la situación y nos montaron al siguiente vuelo a dubai a punto de salir, tuvimos que correr en el aeropuerto a buscar la puerta de embarque, toda una odisea. Llegamos a Dubai a las 4 de la mañana, teniamos una actividad reservada para las 7 de la mañana, entre la salida del aeropuerto y la llegada al hotel tuvimos que perder dicha actividad, al igual que la noche de hotel paga.

First flight from Malta to Istanbul was delayed for 4 hours and we consequently lost our lay-over flight from Istanbul to Dubai. Now from Turkish Airlines Care Point desk at istanbul airport they informed us that we have to spend a whole day in istanbul before arriving in Dubai. Thus total delay amounts to approx 24hrs

Flight got delayed by an hour and then we were not able to board connecting flight

Tuvimos que comer en el aeropuerto una noche de hotel no consumida

La compañía anunció que el vuelo se retrasaria por problemas técnicos. Embarcamos a las 16 h ( salida original 11:50). Una vez en pista, y con 20 minutos rodando, volvemos a la terminal y cancelan el vuelo.

We boarded the plane in Malaga to Istanbul and drove out to the runway when there was a load metal screech and we came to a stop. After spending about an hour on board waiting for a technician to see what was at fault - they made us disembark the plane and told us our flight was cancelled. They then had +180 passengers stand in a queue to be assisted by 2-3 people who had to rebook all of us. We stood in a queue from 20:30-03:00 oclock. They did not hand anyone vouchers for food or drinks. They did book us on a flight the next morning and provided hotel accommodation.

The initial flight was cancelled which was for 14th September, to fly directly to Antalya. We only found out 2nd September, no contact was made by the airline to inform us it was myself who checked the website to manage booking did it say it on there. We then had to call up and they put us on another flight however it meant we now were only there for 6 days rather then 7 days as we booked as no flight was returning on the 21st September and it was to now be an indirect flight there via Istanbul. This made me stressed before we even set off, then when we booked it and decided to make the best of the situation, the flight didnt take off until 14.30 and was meant to take off at 13.05, which meant we missed our connecting flight due to set off at 20.35 and was put on the 01.30 flight from istanbul to antalya. We eventually landed in Antalya at 3.00am when we were supposed to land at 22.00. We were provided with no apology, no reasoning or any sort of care by any staff member. We had to buy meals for our 4 children, not being told you can get vouchers we then saw a fellow passenger who said he asked for vouchers but this was not told to us by any staff member of turkish airlines. Our children were tired which caused a great deal of stress to me and my partner as the youngest is 5 months and the eldest only 8 years old. Something that we thought would be a relaxing holiday for us ended up being anything but. I felt it ruined the whole holiday for us due to the bad start.

First flight delay therefore had to wait 24 hours to catch the second flight

26 Aug TK775 delayed take off from MCT. 26 Aug TK1845 delayed take off from IST. Therefore A37160 had gone before I landed in ATH. I was issued a boarding pass by the Turkish Airlines desk at ATH for OA166 ATH-ION 1800 departure on 26th Aug. This boarding pass was then cancelled by Olympic as there was no seats available. The Olympic flight ATH-ION the next day was also overbooked. I then had to take a taxi from ATH to ION at a cost of 520 euros.

In London before the flight set of it was delayed the flight was spouse to leave at 11:25 it left later than 1 and in turky the flight left us as we was already delayed in London and I was in turky from around 6 something untill they gave me a new flight that was also delayed and left later than 12 in the night

We were delayed for 4 hours and 30 mins in London Heathrow on flight TK1986 on August 5th 2022, which resulted in us missing our connection to Tashkent (TK368) as we had a 2hour 30 minute transfer time. As a result we were booked on the next flight which was at 18:40 the next day (6th August) , which we did not have confirmed until we reached IST at 3am on 6th August. The offer of hotel accommodation from the airline was unacceptable being over 1hour from the airport. I asked if there was an alternative, citing the need to get my 2 children to sleep, having been travelling for 18 hours which was met with anger by the Hotel Desk employee of Turkish Airlines (Murat Dastan), raising his voice at me and angrily asking ‘do I want a hotel or not!?’, this led me to need to pay for a hotel at the airport, costing €205 (Istanbul Yotel) plus further financial costs for breakfast and lunch at the airport costing €29 and €49 respectively. We we provided with no reason for the delay at any stage of our journey. We finally arrived at 01:00 on the 7th August, not only were we financially impacted, but I also lost on time settling my children into their new home before starting work.

Flight from Vilnius Airport to Antalya (flight No. TK3023) delay departure on 19th July. 11:13 o clock. Planned departure time from Vilnius due to schedule was on 19th July 04:00 o clock.

Dear all, I hope this e-mail finds you well. Last year in August, I booked a trip to Istanbul; unfortunately, my flight had to be cancelled due to some issues with my documents. Immediately after my flight cancellation, I requested a refund through the travel agency where I booked my flight in the first place (CheapTickets.nl in this case). I was told by my travel agency that the airline company confirmed the cancellation of the flight and that the refund process had started - they added that I shouldn't contact them anymore because there is nothing they can do since the matter is in the hand of Turkish Airlines now. Due to Covid, they told me that it might take a while before the refund is in my bank account (understandable since the covid situation has been easy on nobody). However, after 9 MONTHS, I decided to contact the travel agency again to get at least some updates on my refund. Unfortunately, I was coldly told that my refund had been rejected by the airlines, to my surprise. First, I wasn't told about this rejection, and then I found it very unprofessional that the travel agency did not even contact me to say me the next step to get my refund. Instead, they told me there was nothing I could do and that I should contact Turkish Airlines. It has been now a week since I have been in touch with Turkish Airlines, and I have been feeling like a ping pong ball being sent from one department to another, to send this e-mail to send that e-mail, to wait a couple of days before getting any answer and it has been frustrating. This is why now I'm emailing you to see if there is anything you can advise me to do based on getting my refund and compensation for this enormous delay. I am looking forward to hearing from you. Best regards, Bertrand

First flight left 2 hrs later due to cargo issues so I missed connecting flight. Waiting 24hrs in Istanbul for the next one

Because of Corona Virus restrictions the Airlines authority did not allow me to Travel as i had B1/B2 Visa. The are returning me only 30 of ticket price.

We got to Airport 3 hour before flight time and found out the counters for check ins are not open, we tried to find out why but there was no one to tell us about waited for 2 hours and at last one of the airport staff told us that flight has been cancelled, but no info from Turkish airline at all.