Comment faire une demande de remboursement British Airways ?

Upon arriving at AMS airport, when I went to check in - I asked the lady why our 11.40am flight was cancelled - she said she didn’t know & she asked her colleague beside her, and her response was the same- she didn’t know.

I was told at 1030 am that my flight at 1535 was cancelled (same day ie 5 hrs before). They stated due to adverse weather conditions and flight control issues in LHR but it was clear and good weather and other flights landed just fine in LHR. The true reason is likely not enough passengers on the flight at 1535 but this is of course guesswork. BA have done similar before. The exact text from BA quoted here: We're sorry that your flight has been cancelled today because of Air Traffic Control restrictions at London Heathrow due to adverse weather conditions. To help get your travel plans back on track, we'll be rebooking you onto the next available flight which you can view in Manage My Booking. Please look out for an email with information. British Airways

cancelled few hours before due to take off, no reason given

We had a connecting flight from Heathrow Airport at 17:10 pm on 22nd July, 2023. We got an alternate flight from Heathrow to Copenhagen on 23rd July at 7 am in the morning which was extremely uncomfortable as we had to stay overnight in London being senior citizens with no currency on hand. From there, we got a flight to Toronto on 23rd July at 12.50 pm. This whole ordeal was super uncomfortable, tiring and hectic as we both are Senior citizens as well as no currency was provided to us to travel to London airport from the hotel. In addition to this, we did not receive our luggage in Toronto and received it after 3 days and one suitcase was delivered to us after one whole week. We had our medicines and prescriptions in luggage which caused huge inconvenience to us as we have been instructed by our doctor to not skip it. We already filled a form for refund on 24th July, 2023 but we have not received any reply or communication yet and it’s been 4 months already. After all this major inconvenience and hassle, we arrived at our final destination : Toronto over 20 hours late.

First flight cancelled due to weather. Stand by next flight delayed 3 hours due to plane being in wrong place Due to this missed both connecting flights. The airline provided no accommodation or staff assistance when connection was missed. When I arrived in Heathrow it was gone 11pm. No staff availability and no hotels available. Had to sleep alone in airport and wait until next day at 4am to speak to a member of staff as the help phone lines close at 8pm and do not open till 6 The next morning booked on new flight. When connecting in a different country to original booking the connection was so tight this meant when I arrived in Bangkok my luggage did not as it was still in connection airport Copenhagen. Took 48 hours for luggage to arrive I arrived in my final destination 12 hours later than expected. 7:00am 2nd April This inconvenienced me massively as I was due to start a tour that day and I missed the first part and also had to luggage!

Flight was cancelled at around 19:10 - this was 50 minutes after we were due to take off. I was not provided with a reason. The flight they proposed to move me to arrived around 30 hours after the original flight in a different City. I was therefore not able to attend an event with family for which we had purchased tickets.

Engine overheat during the flight, it returned to London Heathrow airport, and the flight is schedule to be tomorrow 1600, 22 hours later than the original flight.

They informed us of our flight cancellation at 20:50 the night before our 7am flight. We couldn’t book another flight until Monday 4th, which meant we couldn’t attend prior work commitments that day.

They said it was technical issues the pilot said it was bad weather. They hD us on the ane fir over 4 hours without a drink. The staff was disrespectful. It was a .nightmare. everyone was becoming stress. We didn't go on the 24t August the airline cancelled. Put us up in hotel. The 25th we didn't leave until 5.30pm. Artice at hour destination at 11.30 . We came out of secure at 12.30. The hotel cancelled on us there was no sow. We had to sleep in the airport until the morning. I had to find another hotel to gom by this time my anxiety level was high I was scared it was the first time visiting Ghana. I was traumatised and angry. There was no one to help us.. The next day we went to another hotel to stay for 12 nights. I missed 2 nights out of my vacation. I would appreciate if you could please compensate l The lost of my inconvenience.

We were told it was air traffic controller’s and no flights were going although transatlantic ones were ! We were offered no information by BA and next evening we were shipped off to Gatwick where we flew TAP who were excellent. We missed two days of our expensive cruise eventually arriving at 4 in the morning having had to travel 2 hours to catch the ship up

We arrived at the airport at 7am and mr and my family wanted to board the flight at 9:20am. Turns out it was delayed until 3:10pm and we had to wait at the airport and cancel plans we had due to the late arrival.

My original flights were canceled by BA due to internet issues. These were rescheduled flights. Arriving in Dallas, BA had not confirmed me for the flight. I phoned BA but no one would answer so I had to pay for the flight, I should have been on.

It is related to the air traffic control issues in the U.K. on Monday. I missed a food delivery and PT appointment. I have also needed to cover my costs in Stockholm due to staying for 3 days extra (my flight is expected to leave on Thursday) .

Issues at Kingston Airport- delays by 3 1/2 hours, then the plane was diverted due to a passenger taken ill plane was then , diversion to the US.

My Flight on the same booking from Manchester was delayed hence I missed the connecting flight to Abuja.

Flight cancelled, new flight was over 24 hours later from a different departure airport. British airways provided no reason for flight cancellation and no care provided. We lost 2 days of our holiday and had to book an extra night at London airport hotel as we were already stuck at the airport so are due a refund for that as well for food and taxi transport to new airport. Have been waiting 8 weeks since I put in the claim, for compensation and refund to be given!

arrivée sur marseille le lendemain à 18h par mes propres moyen car jamais contacté par la compagnie : ni pour la nuit à l'hotel ni pour le vol. la compagnie a juste envoyé un message le jour du vol pour dire que je recevrais prochainement un message avec le nouveau vol. message jamais reçu. j'ai eu un facicule de la part de la compagnie expliquant que je devais réserver l'hotel seul et que je devais attendre le message pour le vol. j'ai donc du trouver un hotel par mes propres moyen un samedi à 20h et il ne restait plus grand chose à part un hotel miteux dans un coin mal famé.

BUD-LHR BA0865 LHR-DFW BA193 - The delayed flight DFW-BNA AA1044 (did not make this flight due to the delay of BA193) DFW-BNA AA1075 7th oct arriving into Nashville approx 1200. So 15 hours later than I should have arrived. The Lhr-dfw aircraft hadn’t been searched or cleaned so this was the major delay. I was only notified that I would miss my connection to Nashville en route to Dallas. Once arriving in Dallas we were given a piece of paper telling us we should book our own hotels because it would take too long for them to do it for us. And then we claim it back. My onward flight was not until the next day so I arrived at my final destination over 14 hours late. I had car hire booked which I then had to re arrange.

We were delayed for 7 and a half hours with no information until 10 mins before the plane boarded. We were supposed to take off at 11.05 but did not until at least 6 hours after, leaving us sat for over 7.

Loss of luggage @ my final destination, Manchester. I bought lagos to Manchester direct ticket on 22nd June 2023. Time-(22.35) I arrived @ Manchester around 09.45 on 23rd June 2023. Time (09.45) . On getting to Manchester, I couldn't see my luggage number- BA708820 and BA708819. The airline provided no care. All my domestic materials, including-expensive clothes, shoes, gold wristwatches, leather bags, footwears, Nigeria food stuffs, expensive artworks and other travelling and home materials bought for my holiday at Manchester and United Kingdom were completely loss by your incompetent staff! I was unable to enjoy my holiday as planned till I returned to Nigeria empty handed! I reported the case immediately and your company promised to get my luggage for me within 48hours, but till now I couldn't get my luggage. My flight number is BA0074. I arrived @ Manchester around 09.45 on 23rd June 2023. Now I am seeking your assistance in receiving compensation for my lost luggage on 23rd June 2o23 I travelled on british Airline flight from lagos to Manchester. I hope you will cooperate with me si that I may travel with your company in future.

We were told that there would be a delay 4 hours we were due to fly then 3 hours before they cancelled our flight and we had to stay in a hotel nest the airport and try to book flights but the earliest flight with BA is 5 days later

Bumped from our flight even though we coukd have made it because it was also delayed. Kept overnight in London.

Air traffic control issues. Said flight was delayed from 4pm - 6:30pm when we were already at airport for our 8:25pm flight. Then flight got cancelled just before 7pm

My flight was supposed to leave at 13:45 on 28th August 2023. I received an email about a delay in departure time and I was told to wait till 3pm local time for the latest update. When I get back to the personnel at 3pm, they told me the flight has left. And that I have to rebook with British Airways. Upon further insistence, they rebooked a flight for free on 30th of August 2023. I would like to know how much compensation am I entitled to for this since I was denied a flight due to the airline’s miscommunication and poor service.

Flights cancelled due to technical difficulties with UK flights. I've not been able to secure a flight the following day, but the day after, with the earliest already being after work hours (meaning I'm unable to work for 2 days)

At 11:00am, my 11:50am flight was cancelled. They said that the flight crew did not show up.

No information available. Arrived at the airport 2 hours before the flight and it was cancelled.

Flight was outlined as delayed then cancelled. No alternative flight offered. Given voucher to stay in budget hotel where we were told was food however this was not the case. Had to pay £40 to get to said hotel. Awaiting confirmation of an alternative flight. Money spent on taxis/ airport in excess of our budget. No access to our luggage.

we had an email/txt at 3 am on the morning of travel even though we were already at Gatwick airport. The next available flight was 2 days later from heathrow with an interconnecting flight, which was also delayed

The flight was cancelled 3 hrs 50 mins before scheduled departure. They provided another flt but it was 2 DAYS LATER * so we had hotel ,2 nts transport food expenses.We missed very sadly my Uncles funeral which was the next day , we arrived in LHR 40 hrs * later than we should have done Thankyou

We had no text message. We found out by email luckily we checked that our flight to Orlando was cancelled. We was then placed onto another flight but to Tampa meaning we had to cancel our taxi we booked to pick us up from Orlando and the journey was longer in the taxi so costed more

First leg of flights delayed in Barcelona (BA477) for 4+hours. Had to try to get a flight to LHR to make connecting flight Virgin (VS141). Lines were excessively long at Barcelona British Airway ticketing. We phoned BA while in line. BA agent could not get us a flight to LHR in time to make our Virgin flight. In order to get is back to LAX same day she booked us on Lufthansa BCN to Munich to LAX. Our original Virgin flight (VS 141) to LAX had upgraded seats to Premium. The BA agent was unable to find any flights to LAX with Premium seats available so we had to go Economy. I am asking for compensation for the loss of equivalent USD funds for the 1695 pounds paid for upgraded seating. IT WAS NOT MY FAULT that BA was delayed forcing us to miss the flight VS141. British Airways a responsible for my financial loss!!!

I arrived at my final destination on August 10th 14:00 CST. There was an issue with the aircraft and the safety chute this is what caused the delay from madrid-london. We got rebooked on August 10th with 2 more connections through Edinburgh. The airline provided 1 Night hotel stay and dinner. I had missed 1 day of work and this risked my employment.