Indemnisation et remboursement des vols Eurowings retardés ou annulés

Dear customer Ref: flight cancelled, flight delayed and flight disruption. 28th august 2023 Düsseldorf airport I am writing to complain about the eurowings travel team. I am not happy and angry with eurowings travel team. Customer was rude and bad attitude. She was not provide accessible Germany sign language interpreter. Eurowings is bad discrimination against disability and not treat equality disability. I am deaf. I am disabled. Customer will not able to refund or change other offer flight. I really misunderstand down communication with them. I am deaf. I am struggling barrier down communication. I stress and confusion flight cancelled on 28th August 2023. I am myself expend paid hotel and food. I have not enough my money. I am worried and struggling

Dear customer Ref: flight cancelled and flight disruption. 28th august 2023. Bunchungscode: 28/08/23. I am writing to complain about the eurowings flight team. I am not happy with customer. I ask customer will not able to help me to another date and time. Customer was very rude and bad attitude in Düsseldorf airport. I am sudden and confused flight cancelled on 28th August 2023. I cannot hear that flight cancelled platform department . I am deaf. I am disabled. I really misunderstand down communication with them. I stress and I stayed at hotel and paid food Tahar

I HAVE LOST CONNECTED FLIGHT SINCE THE FIRsT FLIGHT HAVE BEEn DELAYED for 4 HOURS.

Good Morning There was no PIR issued to us, the flight from Palma was delayed, we arrived in Frankfurt just before midnight and was not able to get our bags, we where in a que and the Eurowings staff advised that we need to log the incident on your website and upload our expenses which we did. We where only able to get our bags at 1 pm the following day and was stuck in Frankfurt for 2 days. So, I am not claiming for lost or missing bags I am claiming for delayed baggage and the costs incurred during this flight delay, we where advised by the Eurowings staff to keep all receipts and as per your policy you will refund us. I do not need anymore evidence than I already sent you? To now reply with the statement that the absence of evidence is causing you not to assist me is not acceptable. I was stuck in Frankfurt with a 6 month old infant and 4 year old toddler and had to get formula and nappies and 2 days is a very long time in a foreign city. If you cannot assist me please refer me to the department where I can claim my expenses for this.

Hi Stacy, I hope you are fine. My flight was delayed for 3h15min, and add to that that they lost my luggage. Because of that I missed the last train from Barcelona to my home, which I booked in advance, and had to spend the night at the airport as there are no hostels/capsules/etc. At the airport all the shops were closed, so I could not even buy a toothbrush. Moreover, no eurowings workers were there to help me out from the situation occured with their fault. As they lost my luggage, I did not have even a sweater because in the airport the temperature is quite low for comfortable staying in shorts and tshirt for the night. Because of that, I had to sleep outside on the bench (there was warmer), but it didn´t prevent me from catching a cold. Be sure, sleeping outside I could not rest, because I was all the time on alert for my safety. And putting a cherry on the cake, at 9am next day I should have gone to work, but I could only make it to my hometown at 8.40am, being totally exhausted. I had to take a day off which is not paid, so I lost my daily salary which is equal approx 90 euros. Summarizing all the expenses I had to make because of this incredible flight it is: 19.15 euros for food at the airport + 7 euros for lost train + 90 euros for lost day at work + 5.25 for liquid for contact lenses + 18.97 euros for personal hygiene belongings = 140.37 euros. And these are only the expenses! I think after all I had to live through this week they should compensate for delay and moral load. Considering the baggage issue, after it got lost on Sunday 20th of August 2023, it was found on Tuesday 22nd of August in Antalya, but they scheduled the flight for it on Sunday 27th of August. They ignore my questions without providing any explanation of why it needs so much time if flights are coming and going regularly. This week in Spain is a heat wave with extreme temperatures (like 38 degrees) and my summer clothes is in that suitcase that they delay to deliver. I contacted eurowings contact centre to ask for their support, however, they ignore my messages. This is why I am contacting you and hope for your help.

The actual plane had technical problems, so we waites for another plane to replace the original one.

Cancel just before departure. The flight at 7:25 pm was changed to the flight at 7:20 the next morning. It affected my husband's work the next day.

Eurowings flight from Manchester to Düsseldorf on 12.6.23 cancelled 1 hour before departure. Reason given weather over Amsterdam. This was a lie, no weather issues there. Actual reason linked to NATO military exercises over Germany between 12 - 24th June, which would have been known, in advance, to Eurowings and flights were known to be cancelled and heavily delayed during this period. Eurowings should not have booked / continue booking flights, knowing they are likely to be cancelled.

I was informed two days before the flights that they had been cancelled (no reason was given at the time). I tried to rebook on alternate flights but was unable to. Finally I had to book with KLM to fly to Graz via Amsterdam. I claimed from Austrian Airlines as my original booking had been with them but the flights were to be operated by Eurowings. After many delays Austrian Airlines recently told me I was not entitled to compensation as the cancellations were due to industrial action at Eurowings. I have received a refund for part of my original booking (I still used the return flights).

Nous avons été transféré dans un hôtel en attendant notre vol 8h plus tard

we were supposed to fly during morning hours, we arrived at the Airport on time but we were told at the Airport that the Flight was during night due to unavoidable reasons. We were informed while already at the Airport so we had to pay a Taxi again back to where we had come from.

I received an email 2 days before the flight that it was canceled, because of strike and zero offered options for an alternative flight. I asked for a ticket costs refund, but I had to find a new flight option a day before I had to departure. The new ticket I had to take from an airport in Eindhoven was at a much higher price.

They offered a link to refund my ticket but everytime i tried the link, it wouldn't work. Also both flights were cancelled which got me to book another flight last minute that was very expensive.

EW booked my to a LH flight on the next day 07.04). So I arrived in FRA and not in CGN. I had to take a train to CGN. I arrived at home about 12.00 in the afternoon on the next day (08.4). The original flight should land at 08.04 expectes time at 23.05 h. The ground hostesses informed the passangers very badly, we received no drinks and no food. I had to buy me at the airport. The airline explaines one time that the Aircraft had a technical problem. They brought all the passngers 50 minutes away from the airport in a hotel. The last passangers checked in at 01.00 h. Most of them had a transportation back to the Airport at 03.30 h. No food, no drinks. 1 hour sleep then back to the airport. In the morning I bought breakfast at the airport. So due to the delay I came 1 day late for the Easter celebratuions with my 80 years old mum.

for my return flight, I was informed at night that my morning flight will not take place. No alternative was offered and also it was not possible to get anyone on the phone. I had to fly back, so i booked myself a first possible flight (this cost 500E). I asked for reimbursement but was not granted (no answer from Eurowings after almost 1year)

Tried to check in for over 5hrs at Dusseldorf and then told flight had been cancelled until the following day. Has to stay overnight in Dusseldorf and book a hotel until the next day.

Arrived at Düsseldorf airport at 7am told there was no flights had to book another flight for 7am the next day had to book a hotel for the night and taxis to and from airport plus food and drink for the next 24 hours

The Fight delay caused me to miss an important meeting from Athens as I originally planned to be at 9:10 European time and eventually it reached Athens at 13:35!

Hello, i had my flight number Ew9882 with Eurowings departure from Dusseldorf arriving in Rome Fco in 21/03/2023. I been there at gate in time but they denied my boarding because i had to pay an addiction for the luggage. My credit card was danied fiest time and i ask if i can give cash but they don t accept and after i ask to try one more time my card but they saw that i have to take the next flight if i want that is 3 days after friday 24.03.2023

Vlucht geannuleerd door staking eerst volgende vlucht is pas 6 dagen later

This is the reason given by Eurowings: "We regret that we were not able to operate your flight EW 8046 on 16.Sep.2022 from BER - DUS as planned. The reason for this was damage caused by a foreign object, which made unscheduled repairs to the aircraft necessary. "

On October 6th 2022 I was scheduled to fly with Eurowings from Amsterdam (AMS) to Stuttgart (STR). This concerned flight (EW2181) was cancelled by the airline one day before the original departure date. I've requested refund on their app and I've sent two emails to customer service, but no replies or refund.

Flew on flight 4Y143 from Windhoek to Frankfurt on 18/12/22 arriving 05.35. The original connecting flight on 19/12/22 was LH952, 07.20 leaving Frankfurt, 07.55 arriving Birmingham. On 16/12/22 at 23.26 I received an email from Lufthansa informing me that my flight had been rebooked to LH954, Departing Frankfurt at 12.30. We expereinced delays with this flight, boarding late then sitting on plane for around 2 hours waiting for the baggage to be loaded. The estimated arrival time in Birmingham is 16.00.

The flight was cancelled, the next flight offered was for 8 hours later which was around 10pm. We had to get on a waitlist for the 4pm flight which we were awarded a seat but this flight was delayed as well. We finally arrived in Manchester after 6.15pm.

I was told that the flight was overbooked and I was automatically being rescheduled.

Airline gave me 250€ but the number of passengers were 2 so was expecting 500€

Missed connecting flight. Stayed a night in Cologne Made to fly the next day Missed work on evening of flight.

Received notice 18 hours before.

as a selution they move my fight by other day and that is not ok for me.

EW424 ON 21.07.2022 cancelled

I have been notified that the flight was canceled a few hours before after I check in online. I have tried to rich eurowinds via email and phone but I had no response. They never offered me an alternative solution or refund or rebook with other flights. They never contacted me after the notification email that my flight was canceled. So I had to purchase by my self 2 new tickets to be able to come to Cyprus. First ticket was from Frankfurt to Athens on 6th of October Second ticket from Athens to larnaca Total extra cost 265€. I do have all the proofs and all the invoices. This is not very professional from eurowings customer service. I lost 138€ because of their cancellation and I had to pay extra last minutes tickets 265€ for their fault.

My flight was supposed to arrive at 9.55 AM but I was booked on an alternative flight that arrives at 16.55 (and I had to board 2 flights in total)

We were notified the day of our flight that it was cancelled. They notified us that within an hour, they would give us a new flight if able. If not notified within the hour, then the flight was cancelled with no alternative. We were notified after that so we did not have a flight that day. The cancellation notification was less than 5 hours before departure.