Compensation et remboursement Iberia en cas d'annulation ou retard de vol

Pas d'embarquement a la porte, attente de 4h au guichet Iberia sans informations

Le vol IB6844 a décollé avec un retard de 45' au départ de Buenos-aires et a atterri avec un retard de 30' (15h15) nous empêchant de prendre notre correspondance pour Marseille partie à 15h45 (changement de terminal et fermeture des portes 15' avant). Nous avons tété affecté sur le vol Madrid Marseille de 21h35 soit presque 6 h de retard.

We had to catch a train instead, I want to reclaim the price of the train ticket (£234.90)

Nous devions embarquer à 6h20 avec Ibéria et nous avons embarqué à 10h30 et décollé à 10h45 soit plus de 4h de retard pour atterrir à 12h05. La compagnie nous a annoncé vers 6h00 qu'il y aurait du retard et que l'embarquement se ferai vers 10h30. Le retard de 4h nous a dérangé et nous avons perdu une matinée sachant que nous avions prévu un programme de voyage dans Madrid.

August 20, 2023 6AM Airline provided no assistance. Both passengers forced to purchase tickets for return flight in addition to tickets already purchased. Passengers forced to pay for lodging, meals, etc. Passengers has in possession a pre-paid ticket Was denied boarding because travel agent issued ticket with an extra city on it that the passenger had no intent to fly into. Passenger did NOT request this city nor desire to travel to the extra city but agent insisted adding it to the itinerary.

I received the info about the cancellation of IB 8950 on June 16 7 2022 ,for technical reasons, when at MXP Lounge via the Iberia Conecta system, evidence available. The flight was scheduled to land in Malaga at 21.30. I have been rescheduled on IB3866 leaving Madrid at 07.30 next morning. Downgrade from C to Y Provided hotel extremely far from Apt, food service extremely poor (I decided to go to a restaurant). The bus back to the Apt was before 05 am. I wrote o Iberia via their site asking a refund for both delay & dowgrade, and the reply was negative, mail available.

Our flight from BCN left at 8.40 Am instead of 7.15 Am Therefore I missed the connection to the Flight to NY . The ground staff spent 3 hours to try to find an alternative flight but they had to deal with iberia and American Airlines who were co partners on the flight

Flight had mechanical problem, pilot said was fixed 90 minutes later we departed. Hour into flight over Atlantic Ocean pilot says issue not fixed and turned around for emergency landing in Boston, departure city. No one from airline helped to rebook. We had to rebook on different airline on our own and lost money on hotel and ground transportation because of the very long delay to arrive at destination. We departed originally on Monday 6/26 but due to cancelled flight we arrived at final destination on Thursday 6/29. We lost two nights hotel, cheaper ground transportation and increased cost due to extra meals and costs incurred for 15 hour layover in Rome on new flight. The airline never helped despite attempts to rebook and when we landed on emergency back in Boston no personnel were available but a single person and she could not handle any requests from passengers. We missed sightseeing events as well as gymnastics training for a competition that my daughter was competing in. Our coach was also unable to join because of the huge cost to rebook the flight.

Our flight to Madrid was stalled between 3-4 hours due to mechanical issue. As soon as our plane landed in madrid, the plane to Jerez already left and customer service gave us a flight the following day.

After Delaying the flight several times, they made us get off the plane due to something being wrong with the plane. They told use a part or something was being brought to the plane. Then they canceled the flight more then 2 hrs later. I was supposed to Leave at 8:50 from JFK NYC to MAD Spain, then from MAD to TLV Israel, and now instead of leaving Monday and arriving at my final destination on Tuesday, they are saying my flight is Tuesday, and I arrive at Spain MAD at 8:25 am but wont be leaving from Spain MAD to Israel TLV until 5pm WEDNESDAY night. This is REDICULOUS! I have already spent my money on my hotel and wont be getting that back. My tickets cost $6,120.35 and that is not even including my stay.

Plane took over hour on runway to take off so we missed connecting flight

We were suppose to take off from JFK at 20:50. We did not take off until after 22:10

Nous étions 4 passagers dont mon oncle 86 ans qui avait une assistance car de mobilité réduite et le premier vol avait 45 mn de retard. L assistance à pris bcp de temps pour nous récupérer dans l avion, nous a déposé dans 1 coin de l aéroport où 1 horrible dame nous hurlait dessus et n était pas capable de nous renseigner ni sur l heure du prochain vol ni sur rien. Nous somme arrivés à Malaga à 21 h au lieu de 17 h

Further delays influence of other flights and poor re-bookings. Original arrival at MCI should have been Dec 30, 2022 9:34 pm. Actual arrival at MCI January 2, 1:00 am. Spent $610.33 in NYC on New Year's eve on hotel at JFK. Iberia was closed and didn't answer phone after stranding us there. We were able to find on Iberia employee at JFK airport who was rude and said we were not their problem. Fortunately, Jet Blue was gracious enough to rebook their let of tickets but they only have one flight a day. Airline did provide hotel and meals in Madrid night of Dec 30, 2022. We also had to pay for meals in New York city. We also had to pay for pick up at MCI airport to home of $80 because no one would pick us up at 2am in the morning and we do not expect that of friends or family. I was too exhausted to work the next day. We are ages 63 and 68. 3-4 day of airport travel was absolutely exhausting. I have traveled extensively on a variety of airlines and never had such an awful experience returning from Europe.

Decollage comme prévu a Orly à 7h30 le 31/12/22. Au bout de 30min de vol, retour a Orly pour probleme de pression hydraulique. Manque la correspondance à Madrid donc arrivé 24h en retard (le 01/01/23 vers 16h00 au lieu du 31/12/22) a San Jose Costa Rica. Indemnisation demandé à Iberia. Reponse : Dans votre cas, des circonstances externes ont limité nos interventions. Par cette raison, et d’accord avec la régulation EU261/2004, nous ne pouvons pas vous offrir une compensation. Nuit d’hotel a San Jose perdu. Taxi pour arrivé a la 2e destination (Monterverde) à 150euros au lieu d’un bus a 10euros pour ne pas perdre une journée de plus sur place et la 2e nuit d’hotel..

Nous devions nous rendre a Dakar via le vol Paris Madrid (Iberia) puis un Madrid Dakar, moi et mon amie le 21 mars 2020 . Billet allé retour ,le retour devait être assuré par la compagnie TAP. Les vols on étés annulés ( fermeture des espaces aériens) liés a l'épidémie de coronavirus. A ce jour seul la compagnie TAP nous a remboursé. Le motif évoqué pour ce non remboursement serait la demande hors délais de demande; hors je me suis adressé a la plateforme de réservation au même moment et a plusieurs reprise (edream) Je suis vraiment très mécontente.

Bien que la compagnie aérienne (Iberia) nous avait les informations des billets dans ses dossiers (confirmés lorsque nous avons appelé la veille et le jour même), le personnel au sol (aéroport de Lyon) a refusé d’éditer les tickets car ils ne pouvaient pas les trouver dans leur système (pour 2 des 4 voyageurs seulement, ceux de nos enfants de 6 ans). Ne pouvant pas laisser les enfants seuls à l’aéroport évidemment, aucun des 2 adultes n’a pu partir non plus bien que nous avions nos tickets. Le personnel au sol d’ibéria nous a dit d’appeler leur numéro libre… le temps que nous parvenions à joindre quelqu’un (attente au téléphone à 5h du matin un samedi en février 2022), le guichet d’embarquement était fermé. La personne d’ibéria au téléphone nous a dit bien voir les tickets sur son système et qu’il n’y avait aucun problème de son côté. Les tickets ayant été achetés avec des points d’American Airlines, Iberia a refusé de gérer le changement de billet citant que la réservation avait été faite avec AA. Nous avons alors appelé AA (1 h d’attente). Nous avons fini par trouver un autre vol le lendemain par le biais de British Airways ( Iberia n’avait plus de vols… ils étaient - je cite - surbookés sur tous leurs vols… possible raisons initial de notre problème)… cette fois nous avons obtenu une nouvelle réservation, sommes revenus le lendemain matin pour notre vol… mais la personne chez AA bien qu’ayant fait la réservation n’avait apparemment pas généré les tickets… de fait, le personnel au sol de British Airways (charmant comparé à celui d’iberia) n’a pas pu nous aider non plus et nous a à nouveau dirigé vers le numéro d’AA… après plus d’une heure au téléphone a attendre nous n’avions toujours pas pu parler à quelqu’un chez AA pour éditer les tickets avant que le guichet ne ferme)… nous avons alors abandonné et sommes rentrés chez nous. Bien que nos air Miles aient été remboursés, personne ne nous a compensé pour l’hôtel, l’annulation des 2 semaines de parking a l’aéroport, le stress occasionné et nos vacances ruinées. Merci de votre aide

Flight was delayed and I feel that because of this, our luggage was lost.

flight was IB7465 departing on 14th Nov at 19:20 and could only leave on the following day in the morning. thanks!

I had to take a flight next day and I missed my internal flight in Brazil. I had to pay a hotel. and take a next day flight to Aracaju

Le vol a été manqué car nous avons décollé en retard de Madrid (30 min) et du coup on a loupé de très peu notre correspondance... Apparemment il y a eu un contrôle sanitaire sur les repas de l'avion. Nous avons donc dû prendre une chambre d'hôtel à nos frais en attendant le vol de remplacement prévu par la compagnie. Ils nous ont trouvé un nouveau vol a l aéroport où on a fait escale on est allé vers eux. Du coup nous avons perdu notre nuit d'hôtel à Cancun et nous avons du en réserver une à Mexico.

Départ de Guatemala avec 4h de retard et correspondance manquée , arrivé avec un jour de retard

I arrived to the airport 2 hours before departure. At check in counter, they checked my luggage as normal. At the gate, there was no boarding agent 30 minutes prior departure. A gate agent finally showed up 15 minutes before departure. Then the gate agent gathered all the Mallorca passengers and informed us there is no plane coming. We must exit the gate area and go back to check in. They required us to pick up our checked luggage on the way out. They had us all queue at the check in desk at air europa, saying they will rebook us onto a flight air europa will take us. 1 hour later, they made us move to the Iberia desk and said Air Europa is no longer flying us. Whilst at the Iberia desk, there were no Iberia agents. It was airport staff helping us. The agents mainly spoke in Spanish and that was quite a challenge as they did not speak English. Luckily, another passenger in queue spoke both Spanish and English and translated for us. We stood in the queue for 4 hours because no Iberia help. We were given forms to fill out to get reimbursement for our flight and told us that there is no explanation why they were canceled. Then we were finally updated that a plane were to arrive at 2230 that night to fly us to PMI and arrive by 2345. We checked in again and luggage and went through security and then waited for our flight to arrive at 2230. A long annoying day where nobody - including the airport staff, where they were not informed, could not tell us passengers why it was canceled or why no airplane. It was the worst experience Iberia could have delivered as they had no representation.

On September 17, 2022, my son Alex had a flight back to the United States from Coruña with a connection in Madrid to return to his country (USA); the flight was purchased from American Airlines (AA8569 and AA 8835). This young American citizen with special needs forgot his passport on the plane; Iberia employees did not help him pick him up, they told him that they did not speak English and forced him to file a complaint for a passport that was not lost, as a result he lost his connecting flight, they forced him to pay a supplement to give him a new ticket which was later returned and they refused to speak to him in English, which is the language he knows. As a consequence, he got lost at the Barajas airport. Carmen, a customer service employee, hung up the phone on the family that was calling from the US asking for help, the next day after going through a desperate situation; An Iberia employee who refused to pick up my son's phone and speak to me in Spanish agreed to do so and was able to hand him over to a security guard, finally putting him on a flight to the US. American Airlines did not want to take responsibility in the matter arguing that Iberia was responsible, but the ticket had been purchased from them and AA used Iberia for the flight without giving us a choice, when the ticket is purchased in the option for "passenger with special needs". We asked Iberia for help before the trip and the agent asked me what was autism and age; She told me that they did not have help for adults with his condition and that when he arrived he should go to the Iberia desk and ask for help in English, which turned out to be false; on the Iberia page there is no choice and the link to fill out the application requesting help leads to a "bad gateway" My son was in serious danger and received no help from any of the airlines involved in the incident, which, due to the family's claims, have not taken any action to alleviate the consequences or compensate this passenger. This is undoubtedly a flagrant violation of the federal ADA laws that Iberia operating in the USA is obliged to comply with; AA has also violated the law by allowing and not supervising that the airlines they use comply with the laws in force in my country. I hope that the strongest measures are taken against these violations that literally endanger the lives of passengers in the same condition as my son.

grève des aiguilleurs et obligés de reprendre un vol le lendemain avec une autre compagnie, 6 fois le prix d'origine par personne

From the beginning, I flew with my two sons 15 years old and 12 years old and my mother 73 years old from Bucharest to Madrid. An Nice (France) we had one stop. At the time when we waited for the announcement about the exact gate, they were telling us that the flight was cancelled. From that moment, we could not find a person to advice us, to manage with the other details (hotel to sleep, food, get another reservation). The agency (Lucky2go) where we bought the tickets did not answer to any e-mails. I tried from 6pm until 10pm to find a solution, to find assistance from the agency or Iberia. I did not find any phone number from the agency , so I sent a lot of e-mails to them and hope that finally they will answer. In the airport wos nobody from Iberia Company and every nobody answer to the phone number I called. I understood that weather was the problem and there were not other possibilities to fly that night, but we were 4 of us with no assistance, far away from home without knowing the language and the city. Finally, some people from Avia Department directed us to sleep on a hotel (even they were not payed to help us). Next day we came again at the airport when I knew there will be another flight to Madrid. I pressed the lady from the check in to help us and finally she gave me a call number of Iberia. The lady from call center reserved for us another flight for 7 the next day (it was for 7am, but I did not understand). She said she could not give me the details because the agency is the intermediator. So, I waited for the details, trying to calm myself and the members of the family with the hope that everything will go in the right direction. My mother was not feeling well after so many hours in the airport. We paid another night to another hotel and spend our money on food. They sent me at 1:43am that cannot access my old flight details (the cancellated flight) because I, myself, contacted the Iberia Company. The agency Lucky2go recommended me to keep the contact with Iberia. At 7am I called Iberia again. They said that we have just lost the flight and we need to pay for another one. I explained that it was not my fault, my problem, if they do not communicate well with the agency and we need to go from Nice to Madrid. Without flight details nobody would talk with us at the airport. I accepted to pay if needed for another reservation and I said I will be asking for emotional compensations. So, the next reservation was made at 7 pm that day - 1th of October (after 48 hours than the cancelled flight). We did not pay for the last reservation. Everything was going very well after that. So, the only care the Iberia Airline did, it was the reservation of the flight. I and my family want to get compensations for one night of the hotel (4 people), food, and emotional distress. Thank you!

Madrid incoming flight was delayed. Gate change Announcement at boarding that Toilet inflight is broken. Used the toilet after advising with gate staff due to the broken one. When returned gate was closed, leaving approx 20 passengers including myself behind.

I found out that might ticket was canceled only when I did an online check-in before the flight. I havent received any notifications about that beforehand. It was a total surprise to me.

Upon arriving at Barcelona Airport from JFK New York, we were informed our flight to Venice had left early and that we would need to have Iberia customer service find another flight for us. We arrived in Venice around 11 pm, about 8 hours after we were initially supposed to arrive. The airline customer service in Barcelona took around 6 hours to find us a new flight, and guaranteed my checked luggage would be waiting in Venice. Upon arrival in Venice, my luggage was not there and was not located by the airline until 5 days later. I had to miss a wedding because I had no appropriate clothing to wear. Although the airline found my luggage, they delivered it to the wrong address. I still have not received my luggage as of today, October 11th.

Downgrade from business class to economy due to oversold cabin.

I was scheduled to fly from Barcelona to Dallas via Madrid on the 5th of October arriving the night of my mothers birthday. Instead the flight from Barcelona to Madrid was delayed by 45 mins which caused me to miss the connecting flight to Dallas. I was put up at a hotel, and flew to Dallas the next day via Chicago where I missed my final connecting flight due to delays at the airport, and finally arrived to Dallas over 24 hours after my original arrival time.

I was offered a flight 2 days later but at 7 am instead of 19:40 pm as planned before....after calling Iberia finally they replaced my cancelled flight wit a flight at 19:40 but 3 days later.

J'ai pas été informée du tout