SAS Airlines - situações de indemnização e reembolso por atraso ou cancelamento

When I called Scandinavian and asked why flt was canceled the male representative stated it's personal. I thought what kind of answered is this so I asked again got the same answer. So we scramble to find out own flt to make the EWR connection since we weren't offered.

Departure time was 27 August 9:45 from Hamburg, arrival 10:45 in Copenhagen. Then next flight departure from Copenhagen was 27 August 12.50 and arrival time in Palanga was 27 August 14:55. I arrived to the airport at 7:45 and got to know that the flight was cancelled. An hour later I was offered another flight at 18.55 Hamburg - Copenhagen and 22:50 Copenhagen - Palanga. I had to agree and changed the ticket. When I arrived in Copenhagen I was informed in an hour that the flight was delayed. Departure time changed from 22:50 to 23:40. At last I arrived in Palanga at 01:50 24 August instead of 14:55 23 August. Moreover, as I was at the airport for a long time I had to spend money for food.

Travel on 17 August 2023. Airline cancelled 10am flight (SK 2534) at gate just prior to boarding due to technical issues with the plane (unexplained smoke). I was in a group travelling to a wedding who had made separate bookings and we were automatically booked onto flights the next day, which was not soon enough for our plans. SAS re-arranged for us to all be booked onto a 5pm flight from Heathrow (SK 506). We were then given a £10 voucher each for lunch at Birmingham airport. SAS arrange a coach for us to take us to Heathrow but it did not arrive until 2.30pm, and the 2 hours journey time meant that we missed the 5pm flight. We were assured by SAS on the phone during the journey that if we missed the 5pm flight there was one at 6.30pm with a lot of space, however this turned out not to be the case and only some of the group could be booked on it. I was booked onto a later flight at 8.30pm (SK 1508) which arrived in CPH at approximately 11.30pm (danish time). SAS provided a £20 voucher for dinner at Heathrow airport. This process was very inconvenient and stressful and resulted in an overall delay of over 10 hours in arriving in Copenhagen when I had onward travel by train into Sweden afterwards (having to travel at midnight). The wedding attendee group was also split up and we were sent to Heathrow unnecessarily.

We got two updates from the gate agent during the 4+ hour delay: 1. the first two hours were because of mechanical difficulties with the airplane. 2. the second two hours were because the mechanics were at a union meeting and couldn't come clear the plane to fly. We were originally scheduled to depart at 16:15 on August 23, 2023. We finally departed at 20:25 on August 23, 2023. The airline offered airport meal vouchers after the three hour delay mark for use in the airport. There was no assistance offered to reschedule flights or give customers any option other than to wait. The international wing of CPH was beyond passport control and there were no stores, restaurants, kiosks, water fountains in the entire wing. To buy water or food you would have to go through customs and then stand in line and return again. However we wouldn't do that because we didn't know when the flight was going to depart and didn't want to miss our flight. I missed work the next day because of the delayed flight. We arrived in SFO just before midnight and we live in Oregon (5 1/2 hour drive north).

Flying back from Stockholm to ZURICH on 25 June 2023. The flight was delayed for an hour at first then they let us board and then we waited for 1 hour seated on the plane. Then they announced that we have to vacate the plane as the flight is now cancelled. My husband had very important meetings the next day. He missed those. We had to pay for our own flight as the Airline offered us a flight 2 days later.

On Wednesday I was seated on board at the gate for 3.5 hours before cancellation and rebooked on the same flight on Friday.

Initially flight was delayed causing a missed connection.

New flight was two days later, I would lose my hotels and flother flights

There was a long line at the european customs in Stockholm and the line that we were waiting was constantly cut by aircraft members priority line (at least 50 went by) and by people needing assistance (in wheelchair). There were so many people going in that priority line that our line wouldn’t advance at all. We mentioned to a custom agent that we were going to miss our connexion, but she said that there is nothing i can do and you’ll miss your connexion. When we reach the departure door we were 2 minutes before flight departure and everybody was gone. The plane was still there but the door were closed. We found the SAS service desk and they gave us tickets to another flight to Helsinki at 14:30, so more than 6hr after the initial flight we missed (which was at 8:15). We finally reached Helsinki at 16:37 instead of 10:20. We asked if we could wait in the SAS lounge but that was denied. We were given a voucher for 200 sk to eat at the airport (it paid for snacks only, no meal was that cheap). That was a difficult situation to be with my child that was already tired. I had to contact the airbnb host to let him know that we needed to do check in later because of that. On top of that, we lost a vacation day in Helsinki because of that delay.

My Booking was through a website called Esky my Booking Number was : 1312321312 Flight Booking: SDSDS Wednesday 14/06/23 Flight SAS 1684 Depart Milan Melpansa 14:40 Arrive Copenhagen 16:40 The flight was delayed by approx 1.5 hours this caused me to miss my connecting flight SAS 541 Depart Copenhagen 17:35 Arrive Manchester 18:30 SAS gave me a hotel and an evening meal voucher for a local Copenhagen hotel and transferred me to a flight departing from Manchester on Thursday morning 15/06/2023.

My step daughter, and I boarded the plane on time, sat there for quite a while, and then was asked to leave the plane due to mechanical reasons. This whole fiasco started when our trip to Norway was interrupted and her flight was canceled on May 17 to get to Norway so when we had to depart on June 7 we were in shock of how long and the lack of communication it would take us to get home, if we even would get home? They didn’t even offer us and alternative flight on a norwegian.com. They didn’t even offer us and will turn it off flight on a norwegian.com plane that was leaving momentarily later on . Finally, SAS found their own plane leaving at 12 o’clock which, of course created us to miss our connecting flight in Oslo with all said and done I had no sleep, they did not offer us a hotel or an overnight stay and by the time we arrived home, I hadn’t slept in almost 24 hours and could not go to work the next day. We arrived at Newark airport, 930 at night instead of 1:15 that afternoon

Due to the delay of the first flight I lost the one from Malaga to Madrid. I had to sleep in Malaga and take a train the day after.

I have been admitted to the plane and kept inside for 1h and in the end missed my connecting flight. Flight crew informed us that all the flights are delayed because of too little traffic controllers due to strike at Copenhagen airport

One week before our departure from Chicago O'Hare to Riga, Lativa, by way of a connecting flight to Copenhagen, my wife received an email that she had cancelled her reservation for flight SK 946 SAS on June 18. She said she didn't cancel her reservation. I have a separate reservation, which I believe is still valid, because I have a different return flight. My wife drove to O'Hare (not very far away) and she was told by an SAS agent that her flight was indeed cancelled. The agent said to call SAS customer care. After a two-hour wait to speak to someone, she was told that her reservation was cancelled. And this morning, at 3am, my wife called Stockholm SAS, they said the same thing. Soon afterwards, she received an email, we only will receive the taxes in return--a pittance. Now my wife had to rebook, with another airline of course, at a much larger cost.

I received a text message just 12 hours before my departure from chicago airport that my flight has been canceled and then received another text saying that it has been rebooked. Now instead of reaching at about 7:00pm on Sunday I will be reaching Paris at 8:00am on Monday. The initial flight was via Copenhagen and both the legs has been canceled.

Hello, I had a return ticket from Copenhagen to LAX and it was cancelled due to a strike. I had to get another ticket in order to get home back to Los Angeles. It was runway and cost me over $2000. How do I get reimbursed for this amount?

Dear SAS, I am requesting compensation for multiple flight cancelations resulting in the loss of days booked for my family’s Italy vacation on March 31 2023 to April 6 2023. My wife, son and I planned to visit Milan, Venice and Rome over our week vacation. We purchased our flight with SAS and began putting together our itinerary. We booked Scandinavian Airlines Flight Number: SK946 for Mar 31, 2023 Chicago to Stockholm. SAS canceled that flight with no explanation and no compensation for our lost time. We were using our vacation time from work to take this trip. We had to both take vacation days. Our combined per day cost for each day lost is $800 in vacation time. SAS canceled our Mar 31, 2023 Chicago to Stockholm and rebook us on a flight the next day resulting in the first day of lost vacation time. We reluctantly agreed to this change and began to make updates to our travel itinerary. SAS then canceled the Scandinavian Airlines Flight Number: SK 946 Apr 1, 2023 Chicago to Stockholm. We were in shock because this was days before we were to travel. Again, SAS provided no explanation and no compensation for our lost vacation time. Due to us losing 2 days, we had to delete events from our travel itinerary. We lost a day in Milan so we did not many site in this city. We had to delete our visit to Venice. My wife and I really wanted to spend a little time there. SAS never provided any explanation and/or compensation for canceling our flights. We spent the same amount of money, like we were there for the full time on this Italy vacation, but due to SAS cancelations we received less of an Italy experience. I am requesting we be compensated for our vacation days(2 days totaling $1600) we used from our jobs and for us not visiting Venice. I am requesting $1800 in compensation.

We were in Dublin when our connecting flight to Copenhagen was canceled. From Copenhagen we were supposed to go to Chicago, and from Chicago to Los Angeles. However, after the connection was canceled our entire flight back home was canceled. There was no options to rebook to leave the same time. So we purchased tickets for a Lufthansa flight from Dublin to Los Angeles that cost me and my wife 1,791.74 euros on top of the trip we paid for. I filed a claim with SAS and they claim they offered a rebooking to us and that our travel with Lufthansa was "voluntary", thus they would not reimburse us.

I was notified on Friday night once I arrived in Oslo that my flight was canceled. I had to spend three nights in a hotel and flew out Monday. It was NOT due to strike. I had no luggage (my luggage was delivered to my city a week later with USD50 worth of chocolate melted) and had to buy essentials in Oslo. I missed a family reunion and my husband had to take time off from work to pick me up Monday rather than Saturday when I was supposed to be home. SAS paid only my receipts for essentials (USD 248) even though I was told I would receive USD 2699 per EU261.

Flight from Edinburgh was 65 minutes late landing. We missed the next flight to Oestersund because of this. The flights were booked as one journey with same airline SAS. When arriving at Arlanda we had to go through customs and in through security again. We did not have any further information regarding out flight but when asking at security we learned it had already taken off. We went to gate to find somebody to talk to, then looked for an information desk. We went to look for our luggage since we had no information what happened to it. 14:07 we received a text from SAS that we had been rebooked to next flight and that our luggage would fly the whole way. The incident was an inconvenience since we were flying to meet family, something we cannot do were often. We were over 3 hours late at the end, had to pay to eat at airport and my family who were going to pick us up had to drive to the airport twice. It was stressful not knowing anything regarding the next flight and our luggage and not finding anybody at the gate to speak to. We received only a text a good while later. Thank you

Our ticket was booked on United using our Mileage Plus miles. We went online to find a new flight once we saw the strike was lingering. We scrolled week after week into the future and nothing was available. Our housing was not going to be available in Sweden, so we had to get home somehow. We booked new flights with United through Lufthansa using cash, since no flights were out there using our miles. SAS, who caused the flight cancellation (SK 945 -- July 10, 2022), took no responsibility and directed us to United. United returned our miles for the flight, but didn't give us money for flights we had to buy at the last minute. Total $3,120.34 for etickets

I have already tried asking SAS for the reimbursement but they claimed the flight was cancelled due to bad weather. Having said that, they still managed to put me on another flight leaving around the same time but with 2 stopovers and arriving 4+ hours later to DUS. Is there a way to still be able to claim money back?

The flight TRD-CPH was delayed and that made me miss the connection to Amsterdam. The reason for the delay was due to Air Traffic restrictions.

My flight from Oslo to Tromso was delayed, so I lost my second flight (connecting flight) from Tromso to Andenes (my final destination). Y had my flight at 10.15h and he rebooked me the flight 7hours later, at 17h, so finally I arrived at 17.30h to Andenes, and I had to arrive at 10.45h… So I lost my activity Sea safari to see Whales, I also had to get my lunch and pay fort it…

O cancelamento do voo foi comunicado às 17:27 (GMT+2) via SMS para um voo marcado inicialmente para as 22:05 (GMT+2). O novo voo foi marcado para 06:40 (GMT+2) do dia seguinte, no entanto houve um atraso e o real horário de voo aconteceu 07:07 (GMT+2). Chegamos em Helsinki 08:51 (GMT+3), o plano inicial era 00:05 (GMT+3). Voo n: SK702. Tivemos que adiantar a ida para o aeroporto para resolver nossos problemas, nos direcionamos assim que a mensagem foi enviada. Perguntamos informações de hotel para um atendente da companhia SAS Airlines e fomos respondidos que as vagas de hotel no aeroporto estavam cheias e precisaríamos pagar com nosso próprio bolso, de forma rude. Decidimos ir para o balcão principal e pegar senhas para atendimento, enfrentamos uma longa fila até sermos atendidos no balcão principal, foi nos fornecido um quarto de hotel e um ticket para alimentação com o valor de 150 SEK. Tivemos que somar os tickets (duas pessoas) para apenas uma refeição em conjunto porque apenas um restaurante mais caro estava aberto no horário e todas as opções do menu ultrapassavam o valor do voucher.

I suppose to be in final destination as planned, but this flight cancellation ruined my plans

cancellation with less than an hours warning (flight at 18:15). booked onto the next available flight at 19:45. left a bit late and unsure of exact landing time, was around the 2 hour mark.

flight left BHX 1 hr 50 minutes late, due to arrive in CPH at 12, flight to GOT at 2:05. rebooked onto 23:00 flight so got a train instead.

The pilot on the Bologna to Copenhagen flight said anyone going to Chicago would make their flight. When we landed we had to run to the other side of the airport and when we got to the gate, they said they just closed the doors. We ended up spending about 1.5-2 hours rescheduling our flight and had to spend the night in Copenhagen and left at 13:00 the next day. We had a separate flight booked from Chicago to Dallas and they rerouted us directly to Dallas and we had to cancel the separate flight. Our two sons ended up missing a day of school due to the flight delay. We had to rebook another flight for our sons to Iowa to school. It cost us 38,000 American Airlines points and $173 due to an unaccompanied minor charge we weren’t planning on paying. We ended up getting to our final destination about 29 hours after we were scheduled to arrive in Chicago.

My flight was cancelled and I was put on a flight with a different airline 23 hours later. I incurred a 2450NOK expense for excess baggage, since I was originally flying with SAS, where I am a diamond member and receive and extra bag free, and was switched to Qatar, where I had to pay for the excess baggage. I arrived at my destination 23 hours late, and missed a day of work.

Flight has been delayed by 40 minutes as the result of the decision from the Air Traffic Control Management

My total journey was with SAS from Tromsø, Norway, to Paris CDG via Oslo Gardermoen and Stockholm (ARN). Our takeoff from Oslo was delayed due to ice and defrosting the plane. When I arrived — late — in Stockholm to make my connection to Paris, I found that my flight (SK579 on Feb 17) had been canceled and I had been rebooked to an Air France (AF1063) flight departing almost 3.5 hours later. The airline rep directed me to info on the new flight. This delays my arrival to Paris by well over three hours; instead of arriving around 7pm, my arrival is instead after 10pm. As a solo female traveller, instead of using public transportation in Paris late on a Friday night, I will likely have to use a private Uber instead, which would cost me more. It is also an inconvenience for both me and my host as my significantly later arrival disrupts both of our sleeping schedules.

Tive de ir para Estocolmo, atrasou o de Estocolmo, tive que ir para Copenhaga no dia a seguir e só no dia seguinte é que consegui ir para casa