Compensação e Reembolso por Voos Atrasados ou Cancelados da SwissAir

28 Aug flight is cancelled due to airport failure, airline arranged new flight to 29 Aug

We were a family of 4, booking under 2 reservations. Our itinerary was to fly from BER to ZUR (Swiss flight #LX977) on July 30, 2023 at 10:55am and from ZUR to TOR (Air Canada flight #AC881). We received the cancellation email from Swiss Airline at 6:06 am on July 30, 2023 without a reason. We proceeded to BER airport, hoping that they can book us for one of the earlier flights. The Swiss airline personnel were not able to find any available Air Canada flights for the next 7 days. The Swiss airline personnel informed us that the earliest flight he can book for us is August 2, 2023 with Air France (BER-CDG flight #AF1235, CDG-YYZ flight #AF0386). We had no other choices but to accept the offer. We arrived at our destination in Toronto, Ontario, Canada on August 2, 2023 at 11:00pm. The Swiss airline did not provide us with any meal vouchers or place to stay. Luckily we had friends in Berlin, where we ended up staying for the next 3 days. My wife and I are full time employees and we ended up losing 3 more vacation days each due to the cancellation.

About an hour before boarding we were told due tectinal reasons the flight was cancelled

I had a flight from Bucharest (OTP) airport to Zurich with Swiss airlines on August 13, 2022. I was travelling for business purposes. The plane was supposed to take off at 16.10 local time from Bucharest OTP airport, but it took off at 21.18 local time because of some technical problems with the plane (or at least that is what we've been told at the gate). I arrived at the destination 5h 2m late (more precisely, at 22.37 local time). They also told us in the OTP airport that the company had to send another plane from Zurich to pick us up, because the initial one had some technical issues that could not be solved. A couple of days later, I have made a request on the company's website to receive a compensation for my delayed flight, but they denied it, replying that "This flight irregularity was caused by an unexpected flight safety shortcoming. For this reason, the aircraft had to undergo an immediate technical inspection. Safety is SWISS first priority. We consider the described flight delay necessary and the irregularity to be extraordinary circumstances. These could not have been avoided even if all reasonable measures had been taken. Therefore, I must deny your claim for compensation in application of regulation EC261/2004." The only care the airline provided was a voucher that I've been given in the airport as I was waiting for the new boarding time. The amount of the voucher was not very much given airport prices, so I could afford just a sandwich and a small bottle of water. Because I arrived very late in Zurich I could not find any restaurant open to buy myself something to eat, and the company did not provide any food on the flight either. So my only option for dinner was to buy some snacks from an overpriced supermarket in the train station. When I arrived in Zurich, I took a train from the airport to the main train station, but could not find any taxi to go from the station to my accommodation, because in that evening there was some kind of Parade event in Zurich. It was extremely crowded and lots of drunk people... and I had to walk all the way to the accommodation, as a woman, alone, past midnight.

O voo LX 967 atrasou-se o que originou a perda do voo de ligação LX 2064. Por essa razão tive que ir a Frankfurt apanahra outro voo para o Porto.

Hi, i checked into two flights and received my boarding pass and they took my luggage. Then they cancelled my ticket and rebooked me for the next day 23 September, they refused to put me on another flight arriving in Palma Mallorca on 22 September. They cancelled my check in after checking in for flight LX 1831 and then again for LX 2154

My original 14 hour travel time from Calgary YYC to Budapest via Zurich was changed to 24 travel time by rerouting me to Vancouver with a 7 hour layover. A second layover was added when I paid for one layover only and 10 hours were added to my travel time. Swiss Airlines provided absolutely no care. Furthermore I purchased a seat for $52 on the Calgary Zurich flight one day before the flight was cancelled. I was never refunded for this.

O voo Zurique/ Lisboa teve atraso o que me levou a perder o voo de ligação Lisboa/ Ponta Delgada. Acabei por passar a noite no aeroporto de Lisboa, onde apanhei voo no dia seguinte e onde tive que pagar mais 65 Euros para colocar a mala de mão que possuia com produtos comprados anteriormente, para bagagem de porão.

Os dados de acesso ao voo não me permitiram fazer o check in na noite anterior ao voo ré encaminhado para o site da Swiss air o qual me dava erro no check in. No dia do voo enquanto esperava para executar o check in físico e tentei novamente efectuar o check in através do site da Swiss air lines já me foi emitido um boarding ticket que me permitia efectuar o check in da bagagem de porão. Devido às dimensões das filas de espera quando consegui chegar ao balcão foi me dada a indicação que o embarque tinha iniciado e não iriam aceitar despachar a minha mala assim como me foi passada a informação para tentar levar a mala a bordo comigo se no gate entrance me deixassem. Devido aos tempos de espera e assim que cheguei ao gate de embarque foi me dada a informação que já não me seria permitido embarcar, apesar de nem 5 minutos antes terem chamado por mim para embarque. Após ter me sido recusado o embarque fui encaminhado para um trade office que por sua vez me encaminhou para um ticket office da Swiss airlines que por sua vez me encaminhou para um gucihet da tap que me deu como opção a compra de um segundo bilhete para o meu destino.

We were not provided with hotel accommodation at zurich. We slept on camp beds. We were given a meal of microwaved curry at 11pm which gave me food poisoning and ruined the first two days of my holiday in Johannesburg when I finally arrived.

The original flight was at 6:50AM. We were notified that the flight is cancelled at 6:30AM which was supposed to be the boarding time. We were booked on a different flight that was at 1:05PM which was further delayed by an hour, which added up to more than 7hrs delay at Oslo Airport alone. We were redirected to Frankfurt for the connecting flight, which was a 12hr flight instead of the original 8hr flight that we had originally booked. So all in all we reached our destination almost 12hrs later than originally planned. We missed an important engagement and our train back home because of this. The airlines did not even provide us with any services like food or a place to wash up despite this shockingly long delay. We ended up wasting time at the Airport, tired and hungry for hours.

The cancellation of the flight was notified to us 10mins before the boarding , gave us a connecting flight via Frankfurt in Lufthansa for the first leg and Air India for the second. No basic meal coupons were provided at Frankfurt Airport as Lufthansa denied any help could be provided on behalf of Swiss Air. The total time delay to reach our Destination was 8.30 Hrs which has caused severe issues for the prior commitments as planned in the travel.

Please see below the complaint I sent to airswiss: I have booked my return tickets from Geneva to Shanghai and paid 3'156.35 CHF including the seat reservation. My booking code is PL9MUN. My outboard flight was on March 27th from Geneva to Zurich then from Zurich to Shanghai. In order to fulfil the boarding requirements, I have done 2 PCR testing (cost 306CHF in total) and obtained the Green QR code for boarding. The 1st leg of the flight has taken me from Geneva to Zurich, when I was waiting in front of the Gate E46 in Zurich airport for my flight to Shanghai, Airswiss suddenly cancelled the flight, 20 mins before the boarding started! It was already at 9pm, we had no choice but to sleep on the floor in the transit area. Airswiss has said on twitter that this cancellation was due to "the uncertainty regarding staffing and fuelling at PVG airport", please see evidence attached. Due to the family urgency that I really have to take a flight to China. Therefore, I went to the airswiss ticket office on March 28th to see if they can book me on the next flight to China after one night staying in the airport, , I have been told by the airport staff that all the flights are fully booked and all they can do is to book me a flight back to Geneva. Therefore, I have no choice but to take the flight back to Geneva. On March 30th , airswiss told the passengers that they will schedule a flight on March 31st to transport the passengers who got cancelled on 27 March. However, one hour before the boarding, we have been told by airswiss that this flight has limited seats available, I then being refused for boarding this flight again! Airswiss then booked me on the April 3rd flight from Zurich to Shanghai but told me that I am on the waiting list as it is fully booked. Since boarding requirements ask for two PCR testing 48 hours before flying, I called Airswiss again and have been told that the flight is fully booked and they cannot do anything, if I ask for refund, they can only refund me unused the ticket. I refused to accept this extremely uncompassionate and unreasonable solution. Based on my rights as the passenger, I am here claiming the compensation as following: 1) Full refund of my whole trip for total amount paid 3'156.35 CHF. 2) Full refund of the two PCR testing done to fulfil the boarding requirements: total amount of 306 CHF. 3) According to EC Regulation 261/2004/EC, passengers are entitled to 600euro compensation for flights cancelled of more than 3,500 km. Airswiss cancelled this flight from Zurich to Shanghai one hour before departure, I am claiming this compensation of 600e. 4) This incident has given me incremental mental stress which has seriously threatened my health, I had to ask for 3 days leave from work to deal with this matter. My daily rate at work is 300 chf per day. I am here claiming for 900 CHF compensation for the loss of working time. I strongly believe I am fully entitled to all the compensation listed as above due to the damage this has caused, I reserve my right sue Airswiss if my claim is not fully reimbursed and properly addressed.

The flight left LHR but turned back after 20 mins because of a strange smell in the cockpit.

ZRH to FRA was delayed and FRA to VNO was missed. Airlines rebooked automatically FRA to VNO for next day, provided hotel.

Swiss airline changed my flight from LX1956 to LX 1954 and departure time from 17:35 to 12:20. Flight LX1956 has been cancelled. No reason was given

Technical issues at Barcelona airport. Cancellation right before boarding. Overnight stay in Barcelona before return flight the next day.

Flight cancelled and no alternative solution provided immediately Had to find another flight Had to book 2 days later with a long transit in Spain

After this flight has disappeared from my "Miles&more" application, I have asked on the 6th of February 2021 and got an answer on the 8th of February from operating airline Edelweiss as follows: Dear Mr Xxxxx Thank you for your e-mail regarding your flight from Havanna to Zurich. We regret to inform you that our Edelweiss flight on 15.02.2021 has been cancelled. You have made your booking with Lufthansa. Since we work with different reservation systems, you are kindly requested to contact your booking agency for changes to your flight. We apologize for the inconvenience caused by this cancellation. Kind Regards Sina After that I had to book an alternative flight from another airport (Varadero instead of Havana) arriving to Vienna about one day later. It was connected with taxi costs Havana - Varadero and another overnight in Varadero. Together with over 100€ extra costs (besides a compensation of 600 € what I should get with your help)

2 Flights cancelled with unknown reason

We have only had part refund back from esky

I booked a roundtrip flight from Berlin to Tenerife September 17th to 21st. On September 16th less than 24 hours before my outbound flight, the airline cancelled my return flight. I got in contact with them and the only option offered was with 2 stops and 13 instead of 7 hours duration. The airline explained this is the only option for me to fly on the 21st. I am working full-time so I was not able to extend my stay in Tenerife and fly back on a different day. I initially took the offer since they did not give me another opportunity, however afterwards I found out I need to be in Berlin earlier on the 21st so I had to book another flight with a different airline and Swiss declined to refund me or even give me a voucher.

They changed the flight schedule.

The airline sent an e-mail stating the departure time of the flight had been delayed more than 7 hours - this flight was supposed to be a layover. Our original flight was from Oporto - Geneva - Dubrovonik and therefore waiting more than 7 hours in the airport was not an option. In their e-mail SWISS airlines stated "Please kindly note that your itinerary has been modified due to a schedule change. If you agree with the proposed schedule change click here: I agree If you disagree with the proposed schedule change click here: I do not agree". We clicked on the "I do not agree" link but the airline still counted on us a passengers of the flight.

My flight LX 639 was at 3.05 pm on 27th February. But that was delayed after boarding us in the flight. Then after long wait it was cancelled. They arranged 6.45 flight. That too was delayed and took off at 8.15 pm. My 5. Hours were wasted. Some other flights taking off as usual. I was a tourist who was planning to reach Zurich before 5 o clock and start my sight seeing. Because of the delay I couldn't go any where on 27th February.

The flight was delayed because of weather conditions but because they had extra passengers on the plane and they couldn’t find why. I lost my connecting flight to City airport and was rebooked to Heathrow which is very gar from home and missed my train to Nottingham.

first flight departed late and caused me to miss the second flight. Got a rebooking to a later flight and go in milan 4 hours later

Our flight from Zurich -- # LX780Swiss was delayed so we missed our connection in Brussels . We were put on a later flight to Edinburgh & arrived 6 1/2 hours late !

We have missed the connect flight from Zurich to Tel-Aviv because of flight delay from Flumicino to Zurich. We had to spent the night in Zurich and took the flight from Zurich to Vienna and Vienna to Tel-Aviv next day.

My wife and I missed connect flight from Zurich to Tel-Aviv because of the flight Rome - Zurich delay. We had to stay over night in Zurich and took flight from Zurich to Vienna and from Vienna to Tel-Aviv next day. Total time delay is over 10 hours.

My wife and I have missed our connect flight and we spent the night in Zurich. Next day we took the flight from Zurich to Vienna and from Vienna to Tel-Aviv with Austrian airlines. Total delay over 10 hours.

First flight cancelled approximately 2 hours before boarding. I was already in waiting at the departure gates in CDG. We were notified via sms and email. Proceeded to collect baggage and get back out to check in counters. Took them about 6 hours to assign us new flights. My flight was 24 hours later the next day. Was not given a hotel room. When asked, they said I need to book it myself and file for claims. When asked to speak to management, the person in charge was non committal and ran away after being asked to supply information about what was going to happen to us, especially with the hotel situation. I as a result missed a connecting bus ride to another city and missed a very important meeting as a result.

Quotation of Swiss/Lufthansa: "Dass Ihr Flug nicht planmäßig in Zürich landen konnte, hatte damit zu tun, dass die Flugsicherung in Düsseldorf das hohe Flugaufkommen nicht bewältigen konnte." (21.10.2016) I.e. Flightcontrol DUS was not able to cope with heavy flght traffic.