Indemnização e Reembolso por Voos Atrasados ou Cancelados da Wizz Air

The flight was cancelled 5 days before the flight was supposed to depart. While the cancellation email did mention that we can search for alternatives, all were either earlier, or later than our actual departure date, which would have meant either reducing our vacation, or finding extra accomodation. In the end we found our own way of getting back via a different airline, in the same day as the original flight. Wizzair initially offered to refund us 250EUR per person; however, when we asked for refunding the costs associated with the different flight we took, they then declined to compensate us at all, and were unwilling to provide any reason for the flight cancellation. The discussion with the airline took more than 9 months, in which they replied in a chaotic manner (late, in different languages, with contradictory messages)

It was a round trip, Budapest - Baku on 15/Mar, with the return Baku - Budapest on 6/Apr. The return flight time was changed, the notification was sent by Wizzair via email to “accept” the change of flight time, in which the link attached to the email to be used for “acceptance” didnt work. Tried to contact the Wizzair Customer Services a couple of times, nobody answers the calls. Later on the day of flight, I couldnt do the online check-in due to the errors in the system that later was explained as a result of me “not accepting the change in flight”. Because of this I was charged for “Airport check in” services on the outbound flight from Budapest. The same issue happened on the way back to Budpaest - had to purchase an Airport Checkin services to be able to fly back. On the top of all this, been charged for the reasons unbeknownst to me twice with different invoices. Nobody from Wizzair Customer Services provides any explanation; my complaints are being rejected and the keep charging me for something i have no idea about even 10 days after my round trip ended. Kindly asking for your assistance and help with the matter. Thank you!

I am submitting a claim on behlaf of my son, George Kamenov, who is a minor. He is 13 years old. This is an addition to my claim: Kristina Avrionova - Claim #235635

The flight was at 15:10 and the airline only adviced us one delay at 15:50 but there were more that appeared at the screen on the airport and finally the delay was at 17:35 but the plain took off later, but I don't remember when. I want to know how to check this information.

Não me informaram do motivo. Voo cancelado e remarcado para o dia seguinte. Tive de pagar check in e comprar um novo voo de Milão para Lisboa, além de ter pago mais uma noite em Telavive.

On April 19, 2023, we were supposed to board the plane W6 2374, from Queen Alia International Airport Amman to Budapest Ferenc Liszt International Airport at 11:15. We were 4 people - 2 kids, my wife and myself. Early in the morning, the company - Wizz - send me a message on my mobile phone and email address that the flight is delayed (initially departure st for 10:25 and the new schedule at 11.15). We were on the road to airport anyway, so we ignored the message - we arrived at the airport on time for the check in procedures according with the initial departing schedule, though they said the flight is delayed. When arriving at the airport, the flight was listed on the screen with the status check in open and there was a number of the counter to go and do the check in. When we went to that counter number, it was another flight and another company - not WIZZ - who was doing the check in for their flight. When we asked what happened with the WIZZ flight, they told us that the WIZZ team closed the check in and they left 20 or 30 minutes before. I must repeat - we were at the airport and at the counter even inside the initial schedule formalities, though they sent us the messages that the flight was delayed with 1 hour. After we argue with some officials, one airport staff came to us and he asked us to follow him to board the plane - but he just took us out of the airport area and then he told us that there is no possibility to board that plane because the plane is full. I had to buy a 2500 euro for Turkish Airlines flight tickets for my family and I just to get back in Budapest - my wife and I had to be at work and my kids to school the next day. I still have photos and bills that can confirm the facts that I telling you about. I paid to WIZZ 4 flight tickets from Budapest to Amman and back (April 12 with April 19 2023)

The flight was delayed because of bad weather but at the same time there were other flights that were arriving and departing at the time of our flight.

Hi, dear air advisor team, The explanation was that the flights was cancelled due to the weather (wind), bit there were many other flights landing in Kastrup airport at the same time. Thanks

On December 25th, 2022, we travelled from Tel Aviv to Sofia with WizzAir, flight W64428. Our reservation number was VIYLFD. We were staying in Sofia for 1 week before we continued our journey to Spain and then the USA. One of our luggage did not arrive, and it contains all the clothing of my three children. So for the remaining of the journey my children had nothing but the clothes on them. Here is chronology of the events.  When our piece of luggage did not arrive at Sofia, we filed a Lost and File report. The Goldair Handling agency at SOF has been very helpful. They submitted a P I R and we left the airport.  Next day, Dec 26th, there were no news of the bag. I was told there has been no acknowledgment in the electronic system. We proceeded to buy some clothing.  On Dec 26th, I also submitted a claim with WizzAir.  On Dec 27th,I called again Lost and Found at SOF, and there was still no news. However, a associate from Wizz Air has replied to my email (CASE UID:ref.ooo]). She asked that I submit the PIR, boarding pass, and luggage tag, along with receipts of the items we have purchased. I have done that.  On Dec 28th, I called SOF Lost and Found again- the agents were very kind, but unfortunately, there was no bag or any news in the file again. We proceeded to by more clothing for the children.  I have also called WizzAir call center in Bulgaria- I was advised to communicate via Lost and Found only.  On Dec 30th 2022, I have reached out to an agent at WizzAir.com. I chatted with Vadim. I have explained the situation and he told it can take 30 days to resolve  On January 1st, we left from SOF to MAD (with WizzAir again). We were in Madrid till Jan 4th, and then we fly to San Francisco via Frankfurt. Once in the US, I have started regularly emailing WizzAir, expecting reimbursement for the clothes we had to buy for the 3 kids and to see if there are news of the luggage.  On Jan 31st, 2023, WizAir declared our luggage lost. I send them again everything they asked + more: copy of boarding passes, PIR, luggage tags, payment for the checked in luggage, receipts for the items we had to buy (total of $768.35), as well as a list of all the items that were in the luggage (pants, sweaters, dresses, shoes, jackets, shirts, underwear, pajamas, etc.)  After 20+ emails (and I have them all), WizzAir told me they will reimburse me for the clothes we need to buy, but I need to submit a new claim for the lost luggage. I did that and this is when I got an answer that WizzAir has paid me what they thought is fair and they no longer owe my any money.  On May 12th, 2023 WizzAir paid me $595,79. This amount did not even reimburse me for the money we had to spent to dress our children in the middle of winter, let alone is fair reimbursement for the lost luggage per the Montreal Convention. I’m sure you are very well aware, that per the Montreal Convention: • Delayed luggage, Article 19: Delay and Article 22. 1: Limits of Liability- you are responsible for the delay of our luggage and the liability of the carrier for each passenger is limited to 4 150 Special Drawing Rights. o We have spent far less, total of $768.35 • Lost Luggage: Article 22. 2: Limits of Liability- In the carriage of baggage, the liability of the carrier in the case of destruction, loss, damage or delay is limited to 1 000 Special Drawing Rights for each passenger. Per the Montreal convention, it is not required to submit receipts for the items in the bag. o I have never been reimbursed for the lost luggage. This reimbursement is per passenger, and I am seeking reimbursement for the clothes of 3 children.

Our flight was cancelled just before we were due to board the plane. This required us to arrange last minute hotel accommodation, in order for the flight to take off the next morning. The airline told us over their customer service line that we would be compensated for our hotel stay and rescheduled flight, but has refused to provide compensation for this. There were no adverse weather features, however they state that the delay was out of their control, and have refused to engage further with EU compensation rules we are entitled to. In addition to paying extra for a hotel room in Prague, we lost out on accommodation we had booked in Milan.

We are worried for such unprecedented event that occured. Such delay, 5 hours, is a very problematic situation because we had a very important meeting tonight and the delay is giving us a completely shock.

I booked a flight for two for 09/02 from Bologna to Sofia via Wizz Air. Today 02/02 i recieved an SMS that my flight is delayed. Turns out they annuled my 09/02 flight and have put me on a 02/02 flight, a week early. They have notified me by email on 11/01, but it was in spam. So now my new tickets are for 180 euro, instead of 30. Can someone please contact me and tell me if I'am eligible for compensation?

My flight was scheduled to leave Gatwick at 15:10 but was delayed until 19:40 We were supposed to land in Athens at 22:30 but landed at 01:40am The airline provided no care other than to keep apologise for the delay! I am an older woman travelling alone The public transport in Athens does not run after midnight and taxis charge double. I had to pay 90 euros for my ride As I was alone and it was very late at night, it caused me great stress and anxiety

My original flight was supposed to leave at 17:10 but I received a text message from my booking company to inform me flight was delayed until 19:40. We finally boarded the flight around 22:00 and sat on tarmac. The crew kept apologising but that was it! There was no care provided Athens public transportation does not run after midnight and taxis charge double. The original flight was supposed to land 10:30pm but the delayed flight landed at 01:30 am I am an older woman travelling on my own I had to use a taxi, which cost 90 euros. The stress and anxiety of having to sort out transportation on arrival was too much for me!

Boarding was delayed by about 3 hours and then we had to wait inside the plane for almost one hour for take of approval

We had to change planes and because of the late hour arriving in Liverpool, there was very limited staff and had another long wait just to disembark.

The flight took off 2 hours late and was then diverted to Budapest to change crew

Hi I was book tickets for 320€ including priority and seats also 20 kg baggage . The reason they didn’t get me on the plane was because they give my seat to someone else. This was very rude from Wizz air because I used this company a lot. Also the delay cost me a lot money and stress also losses money from work . Didn’t sleep at all . I’m really disappointed from this at the moment.

The flight was delayed by 3 hours because the plane wasn't ready. Then once the plane was ready there were further issues with the plane which meant we had to wait for another plane. The eventual delay was 5 hours. We were not provided we any food or drink despite the 5 hour delay.

Denied boarding because of overbooked flight. Had to use a different airline to arrive at my destination. Received compensation but not a refund

We find out the flight was cancelled at the boarding gate. No explanation given, we were directed through passport control and told we had no flight that day. We were offered one night at a hotel, but no one communicated with us again from Wizz air. At the airport we were shouted and insulted by the airline staff for asking where the shuttle departing to the hotel was leaving from. We have lost out tickets, had to buy new flights, we paid an extra night at the hotel in order to take our flight, had to spend money on restaurants, lost our car rental in France and paid another 500 to get a car upon arrival. In total we have lost over 2000 pounds as a result of the disruption. We want a refund and a compensation for the apaĺling treatment received by wizz air staff.

Das Flugzeug musste auf Wunsch der WizzAir-Unternehmenszentrale einen weiteren Flug von Athen nach Kutaisi und zurück nehmen

Auf dem Weg zum Flughafen wird Ihnen die Stornierung vier Stunden vor Abflug mitgeteilt. Wir entschieden uns für den Flug von Gatwick mit Wizz am nächsten Tag und arrangierten den Transport nach Gatwick. Wir waren im Flughafenhotel in Gatwick untergebracht, wurden aber von den Buchungsagenturen enttäuscht, da das Hotel ausgebucht war. Die Nacht verbrachten wir am Terminal. Der Flug sollte um 14:40 Uhr starten, hatte Verspätung bis 17:00 Uhr, startete schließlich um 17:45 Uhr und kam um 23:55 Uhr in Larnaca an. Zu diesem Zeitpunkt war der Grund für die Annullierung unklar, aber man ging davon aus, dass die Flugsicherung das Problem war. Die einzige Hilfe seitens Wizzair war der telefonische Transfer zum Gatwick-Flug. Mir wurde geraten, Transport und Hotel selbst zu organisieren und die Kosten später geltend zu machen

2 adults and 2 children travelled and flight delayed from 24/08/23 @ 17:55 until 25/08/23 @ 12:20 but late again until 13:20. Had to take taxi from Krakow Airport to relations in Krakow and taxi back to Airport on 25/08. Receipts available. My wife missed her days work on the 25th. Isn’t there compensation and EU/IAAtA regulations?

I went to the airport at the normal Hour I was meant to check in but the flight kept delaying. Was meant to take off at 22:00 but it actually took off at 2:30. It was an overbooked flight and I had to push hard to grab a seat even though I hS paid the ticket

Wizz air delayed my flight and gave me a flight the following day at 2:30am . I have two children aged 2 and 6 and was travelling by myself and this time would have made it extremely difficult to travel with two children. I specifically booked the original flight time at 8am so that it would be manageable with two young children. Additionally they stated that there could be further delays with the new flight too.

They cancelled 2 hours before flight, no one was there to offer help or support. They told us we need to rebook ourselves and sort out our own accommodation and that we weren’t getting our money back

I had a flight to go to Faro the 16th of august at 8am, when I wake up around 5 am to go to the airport I checked my email and I find out that my flight was cancelled (with no reason) they were offering to me the 120% of the money back or a new flight, I had to go to faro so I choose the 2nd option but there was no flights to go to faro the same day so I had to take the next flight that it was the day after. So I had a whole day lost because of them. All my schedule had to change, I missed some activities I had planned to do and of course a whole day of holidays that never gonna have back.

Air traffic control issues led to the flight being cancelled 30 minutes before boarding. Very little information was given on what to do and next steps. All other flights until the end of the week were booked so we have ended up booking a 30 hour coach to get back. We finally arrived at our hotel at 10:25pm after waiting for almost 3 hours to find out what was happening. When we got the hotel we got dinner but have since been told other meals are not available to us despite up staying for multiple days. I will be arriving at my designation 3 days late. It has inconvenienced me through having to book a new bus journey, being on a 30 hour bus and having to spend money on transportation, food and clean clothes. I am also missing 3 days of work due to this.

When we arrived at Tel Aviv airport we were informed that the flight to Krakow had been cancelled.

Our flight was delayed 18hrs. We lost our dental appointment and also lost money on coach bus. We had to rearrange everything when we arrived at Tirana Airport. Total has cost us £450

After waiting for over 8 hours, going in the airplane, the pilot gave us a short ride then returned us to the airport and said that the flight is cancelled.

Flight was delayed, no reason given. Flight was checked in then different plane, seats changed and my family were split up. Had to pay more for my taxi as the website was not updating real time