BE 974 Задержка или отмена рейса: получить компенсацию или возмещение

This was the biggest disaster I have ever encountered while travelling. First of all, our flight was scheduled to be at 18:20, originally, it got delayed until 20:45, This was not communicated to us by ANYONE, no staff announced this - the flight board in the airport did not change either and still showed "go to gate A5" for the 18:20 flight, this was still showing up until we left later that night - we had to find out our flight was delayed by an email that an elderly couple received - an email that I STILL have not got - after waiting around, we finally started to queue to board at nearly 21:30 - the computer system then went down, delaying us more, we were then delayed on the bus that took us to the plane for another reason that we weren't told about - once we got to the plane, it was announced that we had to land at a completely different airport ( Belfast International instead of George Best ) - our flight didn't take off until nearly half 10 - over 4 hours later - Myself & 3 friends did not get home until nearly 2am - a simple 1.5hr flight took over 8 hours. I genuinely can't wrap my head around how bad this service was from the staff from start to finish & I want compensated for the stress that my friends & I experienced. 

the flight was meant to land in Belfast city but landed in Belfast international due to the time off the plane was meant to land the Belfast city airport was closed this was then and extra travel time of 1h 30min as my car was parked in the Belfast city airport.

We boarded the plane about 10pm. Taxied out to runway then had to return to stand as an unidentified bag was in hold. we then took off 15 minutes later

There appeared to be problems from the opening of check in at 16.20. We were kept over 30 minutes at least when eventually another member of the Flybe staff came and opened another desk. No explanation regarding the wait was offered.We were 4th in the queue. We went to gate A1as requested on the board at 17.20. At 17.43 I received an email saying our flight was delayed to 21.00 with arrival in Belfast at 22.30. We were given a £4 token to spend in specific eateries. This cost us £21 after deducting the token £4 x2 for food, a cost we wouldn't have spent but needed something to eat.This was a long and worrying wait as no explanation was given and no one came to offer any help or reassurance. I had to organise extra hours of care for my dogs as we really didnt know if we'd get home or not, which was stressful and added more costs to my trip.We were moved to A5 still no explanation as to why we were delayed. Eventually we boarded the plane at Heathrow approximately 10.40. The plane arrived in Belfast City Airport at 12.00. Explanation given by the pilot "chaos of the day"!

Flight was cancelled, replacement service provided next morning. Had to stay in airport hotel overnight at my own expense

Booked two return flights. Return flights were cancelled morning of trip. Email from travel agent that stated my flights were cancelled and they were in process of re-accommodating me. but never did. As i booked through travel agent they did not provide any help, care and have still not resolved my issue after having got in contact multiple times after 5 months. I have lost money on two return flights as i had to rebook my own flights home which cost me more as they were last minute flights.

Date: 22nd of November 2022 Time: 18:20 Flight BE974 was cancelled from Heathrow (LHR) to Belfast City (BHD) No notification was provided, I called as soon as I saw the status change to Cancelled on the Heathrow flight status page. I was informed that you could only provide an alternative flight with your airline which would have meant staying overnight before the next flight. Arranged for a cancellation and refund and the person on the phone said I should send the details of the alternative flight for compensation. I had to pay for another flight with BA and arrived an hour later than originally intended and am £245 out of pocket.