Компенсація за затримку або скасування рейсу Alitalia

Мені просто надійшло повідомлення, що рейс скасовано, альтернативи авіакомпанією надано не було, причини також не вказали. Хоча, зрозуміло, що рейс скасували через коронавірус. Довелось купляти інший квиток, у іншої авіакомпанії, набагато дорожче, звісно ж...

После посадки на борт и подготовки к взлету самолета, выявили какие-то неполадки, и нас снова высадили и вернули в аэропорт. Новый борт предоставили, вылет был в 18:40 ( задержка на 13 часов 20 минут). Нас 2 раза за 13 часов покормили и предоставили отель с 10:00 до 14:30. Эта задержка создала много трудностей в дальнейшем. Мы потеряли дневной день проживания в отеле, нам пришлось ехать (был забронирован автомобиль из аэропорта Рима) в ночное время по незнакомой трассе. Учитывая усталость, это создавало напряжение и дискомфорт. Вместо 12:00 мы прибыли в отель в 02:00 P.M.

Прислали сообщение на емейл об отмене рейса. Не отвести на почту, и на звонки. Альтернативы не предложили.

DELAY AT TAKE OFF DUE TO A MALFUNCTION TO THE AIRCRAFT'S VELOCITY/BREAK SYSTEM

I was at the gate with boarding pass in hand in Toronto on time July 23rd, 2019 well before they started boarding the overseas flight and I was denided boarding. My original itinerary was Westjet flight from Wpg ( final destination Pisa, Italy). Westjaet blamed my seat cancellation on Alitalia and Alitalia said that my seat had been cancelled out of Westjet Calgary head office. My 2 pieces of check in luggage were lost and not located until the following afternoon. As a result, I was not able to shuttle over to the hotel until 1am and there was no food available by the time I arrived! I was given vouchers for an airport hotel & food. The vouchers did not cover many food items at the hotel + airport. I did not arrive to my final destination (Pisa) until 2 days later. I had to check out of the hotel at 11am on July 24th and inconveniently waited at the airport until 9:30 pm the following night (July 24th) until the next flight was leaving.

Was one Tuesday 16 of juin around 8pm they send text like my flight was cancelled. For no reason

I was never notified about the cancellation. I got to know that the flight was cancelled by checking it out myself on a daily basis.

They send me a voucher but I want the refund without penalties.

They offered us a flight the next day. But we had to fly to London the next day. So this didn’t work

The flight was delayed and I missed a very important business meeting.