Компенсація за затримку або скасування рейсу Turkish Airlines

Рейс отменили по поводу коронавируса, но агент, у которого приобретен билет просто прислал письмо с изменениями в статусе билета без причины. Агент не идет на контакт, не отвечает на письма и звонки

Рейс TK00XX Нью-Йорк-Стамбул, виліт за розкладом в 12:30 11.05, приліт в Стамбул в 5:30 12.05, в 7:00 рейс TK04XX Стамбул-Київ, приліт в Київ в 8:55. По факту прибули в Стамбул після 7:00, пропустили пересадку. Отримали нові квитки на рейс TK12XX виліт 12.05 в 11:55, приземлились в Києві в 14:00. Затримка в кінцевому пункті від запланованого часу склала 5 годин.

Оба рейса (на 25.03.20 Бангкок-Стамбул ТК65 и на 26.03.20 Стамбул-Харьков ТК1473) отменили, об отмене сообщили 20.03.20. Нам удалось переоформить рейс Бангкок-Стамбул в Turkish Airlines на 21.03.20. Из Стамбула вылетели 24.03.20 рейсом авиакомпании SkyUp до Киева. Понесенные затраты в связи с отменой рейсов: 324 Евро за проживание в аэропорту Стамбула (транзитная зона) и 325 долларов США за билеты Стамбул-Киев.

Приветстсвую. У меня ситуация немного нестандартная и весьма непрятная, потому я пишу подробно через комментарий. Вкратце: Был отменён рейс у Turkish Airlines с Милана в Киев 02.03, и заменён рейсом Цюрих-Киев 04.03, на который нас с женой не пустили, т.к. по новому правилу от 03.03 авиакомпании мы находились менее чем 14 дней назад в Италии, и потому перелёт через Стамбул для нас невозможен. Подробно: 23.02 я с женой улетел рейсом KBP-IST-MXP (Киев-Милан, первый рейс TK 458, второй TK 1875), ещё до обострения ситуации с коронавирусом в Европе (и Италии в частности). За 2 дня до предполагаемого обратного рейса авиакомпания прислала смс о том, что обратный рейс, а точней его отрезок MXP-IST отменён (TK 1874), и предложили варианты замены рейса: 1. Подождать до 8-го числа, когда возможно опять начнутся перелёты MXP-IST 2. Вылететь с Цюриха (ZHR-IST-KBP, первый перелёт TK 1908, второй TK 459) Мы выбрали второй вариант, т.к. трат в таком случае должно быть меньше (по итогу вышло где-то $150 в день x 2 дня = $300 + переезд с Милана в Цюрих). 04.03 мы приехали в аэропорт ZHR, и на стойке регистрации ответив утвердительно на вопрос были ли мы за последние 14 дней в Китае, Ираке или Италии нам отказали в чекине, мотивировав это тем, что авиакомпания 03.03 издала директиву в которой лицами находившимся за последние 14 дней в одной из вышеуказанных стран прилёт или транзит через Стамбул запрещён. Взамен билеты отказили предоставить (на стойке регистрации) и сказали обратится на кассу Turkish Airlines. На кассе также отказали в билетах, мотивировав это тем, что такого указания у них нет, и мы или должны ждать пока не истечёт 14 дней с посещения Италии, или покупать билеты за свой счёт, что впоследоствии нам пришлось и сделать, т.к. проживание в Цюрихе в конечном итоге обошлось бы дороже. Наиболее дешёвые авиабилеты, которые получилось купить, это ZRR-WYY-KBP, которые обошлись 429.7 CHF на человеке (~$850 на двоих). На какую компенсацию можно расчитывать в таком случае? Из-за переносов и отказа в перелёте авиакомпанией мы понесли как минимум $1200 прямых трат, не считая испорченного морального состояния (жена беременна, можете представить в каком шоке она от ситуации и стресса). Все чеки и билеты у меня есть, исключая посадочные талоны на обратный перелёт, т.к. в первый раз рейс отменили, во второй не выдали его. Электронный билет на замененный рейс не выдали, т.к. по правилам компании его не могли выдать

По техническим причинам самолет не смог осуществить взлет. Рейс отменили. Пассажиров задержали более, чем на 20 часов.

Мне сказали что отменили рейс так же как и всем 70 человека. Уведомление пошло на левый адрес gmail А потом задержали рейс по погодным условиям

Перенос пейса на 30 часов

Время отлёта перенесли с 13:45 на 12:45. Мой стыковочный рейс приземлился в Стамбул в 12:33

Мы должны были вылететь в 10:40 28.12.2019, но на стойке регистрации нам отказали в регистрации, и предложили билеты на 20:50 28.12.2019, талоны на еду и компенсацию отказались давать

Hi, pur fligts were cancelled 3 times for 3 days. So at Zaporozie we were on 12th evening instead of 10th. The weathere was good. So real cancellation reason is not the weather!

Утром был туман. Но в этот день не отменен не один рейс не одной авикомпании. Через 2 часа после запланированного времени вылета туман рассеялся, но авиакомпания рейс все равно отменила. Хотя другие авиалинии благополучно вылетали и прилетали.

рейс отменяли два дня подряд, пришлось лететь на Киев и дальше автобусом

Отменил рейс по погодным условиям. Опоздал на 2 дня домой

Предыдущий самолет сломался на взлетной полосе

При посадке самолета отлетело колесо(Авария). Поэтому отменили некоторые рейсы

прошли на посадку, просидели полчаса,самолет отключился от питания,через 30мин сказали выйти в зал ожидания...там просидели 6 часов-сказали отмена рейса. в 2.45 на след.день нашли рейс МАУ,заплатили за чек-ин еще по 15Е и попали домой

I received an e-mail from Turkish Airlines on 27/10/2020 that one of my flights on 31/10/2020 to my final destination was canceled. I contacted immediately the call center and asked to provide me an alternative but the company could not provided me with an alternative flight, so I asked for a refund. The company canceled my flight 5 days before, could not provided me with an alternative and asked me to pay extra 60$ in order to receive the refund from my ticket flight. That was unacceptable from such a well known company.

I was supposed to fly from Berlin to Muscat for holidays. The 2 days before the flight, I received notification that my connecting flight was canceled and operator informed me that I can cancel an entire flight and receive a refund. I chose to do that, however, no refund was issued

No flights went ahead from 11- 17 September all cancelled

TK cancelled the mentioned flight without any notification about. I have to buy a new ticket on an expensive price

Nobody informed me about the cancellation of my flight, I reached the airport then I was looking for the registration disk but I couldn’t find it then I asked the security man he said Turkish airlines doesn’t fly since 2 weeks ago, the problem was that I bought this ticket just few days ago!

The flight cancelled when I was arrived in Manchester air port with out any notice

There was no explanation from airlines of cancelation reason,also there was no offices open to ask,no phones were answered and got line didn’t recognize the flight existence at all.

To whom may it concern, I had a flight from cyprus (north) to austria (through istanbul) and then final destination to cyprus. I checked in nicosia and got my both boarding passes (ercan -istanbul, and istanbul-vienna), where I had another flight to larnaca and was just transiting in vienna, but as i arrived to istanbul, i was denied entrance to my second flight right at the gate before entering the plane without any reason, due to lack of knowledge if i could or not enter larnaca not being a resident was what the flight attendance said, and plane left and I was just left behind after immigration and no way of going back, until police called the airline company to take me, I went to Turkish airlines offices where they análised the case and saw I had a flight pass to Cyprus, and they told me that the reason was that I couldn't go to Austria to take my transit flight to cyprus. But as i had checked before departure, i was eligible to take a connection flight and i was not entering austria (just transit), and i would be able to go to larnaca airport. i was denied entry and i called the austrian embassy when they confirmed what i knew all along and told me that i can enter after filling a form with my information and negative corona test (which i had in my position), but still the airline company didnt want to hear about it and i asked a written explanation of my denial which they did not give me and just didnt want to listen to me and told me to leave. i also had as a consequence to lose my second flight Vienna- Larnaca because i wasn't allowed to take my flight to austria Thank you, Querenli

I should fly from Kyiv to Istanbul than from Istanbul to Sarajevo on 21 July but they change my flight ticket on 23 July plus i wait more than 12 hours in Istanbul for flight connection and they did not give me a hotel like they told to me so i had to pay everything .

Hello, I was supposed to travel from Berlin to Muscat for holidays on Marc 15, 2020. On Friday, March 13, I have noticed that my connecting flight was canceled from Istanbul to Muscat and called Travelgenio - the website from where I booked the flight. The agent explained that as trip was canceled by airlines, I could cancel an entire flight and receive a full refund. However, after 4 months, I still have not received anything , and Travelgenio stopped responding to any support ticket I am raising in every month.

I arrived with a flight TK 0036 from Montreal. My next flight was TK 559 a few hours later. I was onboard waiting for the on-boarding to close when a flight attendant came to us and made an announcement that the flight was cancelled. No reason apparently. 4 hours later I was told that They have a delay and the destination airport will be closed at the scheduled arrival time. I insisted to be offered an accommodation and transportation to an hotel. I paid 61 USD e-visa to be able to leave the airport. I flew finally the next day at 10:00 AM to arrived at Cotonou at 4:45 pm local time. After Covid-19 and Security protocols, my luggage were nowhere to be found. I filed for luggage lost. I was told then that they will arrive 2 days later. I finally got my two luggage on Thursday July 23rd in the night at Cotonou Airport.

Laptop damaged, champagne broken, all clothes was damaged. Been advised to put everything in a suitcase, because of pandemic rules, i was not allowed to take cabin luggage on board by Turkish airlines worker. And they are refusing to pay my damage. And i also paid £90 for overweight luggae and told them about those were fragile items in the luggae, there were no stickers and not being sent forward over fragile belt.

- Booked the ticket directly at www.turkishairlines.com - No information about cancellation prior to departure day - Upon arrival at airport, flight did not show up on screen - Ticket service rebooked me on a flight 4.5hrs later but could not give me a reason - Neither ticket service, nor checkin or lounge allowed me lounge access or any form of compension/upgrade

Because of the difficulties concerning Corona we were looking for a way to come back from Gambia. We have seen, that Turkish Airlines offered a flight, but they cancelled it just one day later, after charging us the flight cost! This is almos criminal in our opinion.

they didn't say anything just because of Covid 19

I RECEIVED A TEXT 8 DAYS PRIOR TO DEPARTURE THAT MY FLIGHT IS CANCELLED WITHOUT PROVIDING THE REASON

I bought a flight from cologne/Bonn airport to Tehran/imam khomeyni airport from Turkish airlines. It was a combination ticket Cologne/Bonn airport to ist-airport and from Ist-airport to Tehran/imam khomeyni airport. Turkish airlines canceled the Ist-airport to Tehran/imam khomeyni airport flight. And there wasn't an alternative flight either. Due to coronavirus rules in Turkey, it's not possible to leave the airport and enter Turkey. So I had to cancel whole the flight. Since turkish airlines knew that they had no flights to Iran at this time but they still sold the ticket, I want my money back!!! This isn't a proper business!

As a part of my flight was cancelled IST-VE and no other flight was previewed form the airline offered to the open working italian airport, instead I was offered to choose or Munich or Vienna as final destination . I choose Munich, no offer from turkish airline for an on going flight to Venice. The flight choosen to munich started on the 5.3.20 BKK via IST to MUC . I booked the on going flight MUC to VRN on the 6.3.20 and paid to Lufthansa service at Bangkog. I had to pay over weight as i had lugage due to tuerkish airline business class. ( I was with my wife Daniela Massarenti =claim seperately) - The same happend top my wife Daniela (seperate claim)

Ticket in Buisiness class. Cancellation on the 3.03.20 by sms (reason not said) Instead offered for departure on 5.3.20 (day after) flight BKK to Munich(D) or Vienna (A) but not the on going flight to Venice , Verona or Milan. I took preferred flight BKK to MUC dep. 5.3.20 and booked on my own by Lufthsansa service flight MUC - to VRN on the 6.3.20 flight EN 8210/023 depart MUC 14,20( only flight to Italy which was near to Venice with less stand by at Munich.

Dear AIRADVISOR Aymen (MOROCCAN) I would to inform you please that my flight from ZAPORIZHZHIA TO ISTANBUL WAS PROGRAMED AT 9.40 WAS POSTPONED UNTIL 12.45 FOR MY SITUATION I BUY 2 TICKETS ZAPORIZHZHIA ISTANBUL ISTANBUL BARCELONA FOR THE REASON OF POSTPONED OF THE FIRST FLIGHT I WAS FORCED TO CHOSE OTHER NEAR NEW DESTIONION MALAGA TO ARRIVE HOME .THAT WHAT CAUSE HUGE LOSSES MATERIAL AND MORAL Because Barcelona isn't my final destination the postpound of TURKISH AIRLINES CAUST ME LOSS OF 2 TICKETS WITH OTHERS COMPANIES +BUYING A BOAT TICKET FROM MALAGA TO MELILLA +TRANSPORTATION FROM MELILLA to NADOR I hope you answer me as soon as possible Thanks in advance.

Our flight was supposed to board at 18.25 on the 26th January and was cancelled last minute without any valuable reason and was then postponed to the next morning at 10.40am and as we were waiting at the gate we were once again told last minute that the flight was cancelled due to ‘bad weather’

Our flight was supposed to board at 18.25, and last minute they informed us that the flight was cancelled without giving any reason, so flight was postponed to next morning at 10.40. Once again, flight was cancelled last minute with the excuse of ‘bad weather’. Now our flight is supposed to depart at 2pm unless they cancel last minute a third time

We delayed in Helsinki and lost connecting flight in Istanbul. We were many hours (more than 5) in Istanbul airport during the night and we didn't get offered hotel or compensation. Not even a second glass of water.

Turkish airline missed connection compensation claim Our flight from bombay was late so we were late at commectimg airport at instanbul and our flight was missed because of delayed of first flight

Missed connection compensation from Turkish Airlines i missed the conection and after there were another 2 flaights to TLV but all of them over booking ¡

we arrived at Paris airport (arrived on a flight from Canada. Could not find our departure flight, even though our luggage had been checked straight through to it. Found out flight was cancelled. We checked our email, Spam, phone and voice mails and no one, at any time, advised us. We had to leave security and go and get a new flight. The new flight was a few hours later, and then it was delayed. When we arrived in Istanbul, the flight to Tel Aviv was no longer available and they transferred us across city to new airport for another flight.

My daughter passport is valid for 3 months so they tell me as per rule she can’t travel but why Turkish airline allow us to travel form Brussels to Istanbul? So need to ask you for compensation for hotel and suffer with my family at the airport whole night and we spend all the day over ther so I need to buy new ticket also from Turkish airways and I pay 690 euro extra .

Plain was up to go Afros Zagreb airport And than came back .Sll passengers were asked to leave the plain due to the technical issues. I hot my luggage back and booked flight for next day which totally inconvinient me as I had to Wait 12 hours at the Attaturk airport for my Flight to Johannesburg.

While arriving to IST airport with the light from MUC, airline company canceled my connecting flight to HATAY, with no earlier notification, I have arrived to final destination more than 6hours delay.

he flight was delayed for 5 hours so we missed the afternoon's program in Cape Town we have paid in advance.

Flight from Odessa to Istanbul delayed c.2hrs. When I arrived to Istanbul, relevant Gate for departure to Belgrade was already closed and airport staff didn`t allow me entrance despite the fact that plane was still there for more than 15minutes. Turkish Airlines organized hotel accommodation in Istanbul and next flight for tomorrow morning. So I`ve arrived to Belgrade with 4+ hours delay (next day). Please let me know if I am entitled for compensation? thanks

We only found out in Istanbul that our flight had been cancelled. we were told we couldn't fly til the next day. We then spent hours going from desk to desk being told different stories and finally were told to purchase visas to get to the hotel for the night as it was 50 mins from the airport. It took about 6 hours from arriving in the airport to reaching the hotel.

20:42 We were only told about the flight cancellation upon arriving at IST. We then wandered around Turkish airlines desks being told different stories by everyone. We eventually got put on a flight for the next day. We had to go to a hotel 50 minutes from the airport and it took us about 6 hours to arrive there after arriving at Istanbul and we had to purchase visas to get to the hotel.

I was to arrive in KBP at 13.50 on 21st July. But due to flight delay from Del-IST, I missed my connection and arrived at KBP at 02.50 on 22 nd July. This was a 13 hour delay !