British Airways vs AeroItalia: Which airline is better?

The flight from Rome to Sicily was delayed by approximately 6 hours.

i want to have the refund as you dont informed me about the date of the change so i coudnt use the flight and want to have the full refund

The airline never notified us that it was cancelled , nor did they respond to inquiries, nor did they give us an option to rebook. We discovered our flight was cancelled when we got to the airport.

We waited more than 5 hours to board and nobody provided us with any reason.

I arrived on time but on a different airport (milan malpensa insted of linate) to avoid the delay due to the next suggested flight (9 hours later). Of course i had to provide for a transfer by car from milan malpensa to linate (where i had parking for my car) I was with my wife and 2 babies (2 and 5 yera-old)

instead of arriving 5th May 10.10 am arrived 15. 10in afternoon this is after arriving in london from overnight journey from johannesburg - in johannesburg 4th May we had to wait approximately 9 hours after BA cancelled local flight twice instead of leaving Durban at 1500 they changed to 13.35 then changed to 11.35 then finally at 10.10 am

The flight was delayed due to failings in the airport, baggage travelator not working, staff shortages, long queues to board, no online check in.

BA told passengers the flight was cancelled. British Airways did not give a reason for this cancellation. BA never gave a voucher for new ticket or even a hotel in Geneva... In fact I never heard ANYTHING from British Airways about this matter. They did not give any money back for the original ticket either. They did not email or call me about the cancellation, nor offer to help my son find a hotel or a new flight.

No food or drink was offered. No explanation was provided by British Airways - I was left completely in the dark. I had to buy my own lunch and drinks at the airport due to the delay. The delay had a significant impact upon my onward journey.