412 passengers’ reviews
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412 passengers’ reviews
Legroom & seat comfort
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Ticket change & cancellation flexibility
Check-in and boarding
Customer service
Food and beverage
Value for money
Ease of compensation and refunds
Aeroitalia received quite a few passenger reviews praising the extensive route network, ease of check-in and boarding and friendly flight crew. Some reviewers mentioned that their baggage was well handled and delivered without issue, however they added that the luggage allowance was smaller than that of other, similar airlines. Unfortunately, numerous reviews complained about frequent cancellations and difficulty getting refunds and compensation. Passengers were also unhappy about the flight experience in general, citing poor in-flight entertainment and unappetizing meals and snacks.
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Stranded, delayed, or had a poor experience with Aeroitalia? This guide walks you through exactly how to contact their customer service, file a complaint, and get the compensation you may be entitled to under EU passenger rights.
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