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Aeroitalia Reviews

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412 passengers’ reviews

  • d1Via Andrea Mantegna, 4, 00054 Fiumicino RM, Aeroitalia S.r.l. Viale Cesare Pavese 8, 00144, Roma
  • d2+39 06 9837 9084

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AeroItalia Consolidated Review Score

All-time Rating & Reviews

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Average Star Rating

2.51
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Total Reviews count

412
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Review Sites Distribution

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Google

1.8

189 (47.1%)

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Kayak

3

49 (12.2%)

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Momondo

3.3

39 (9.7%)

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eSky.eu

3.9

38 (9.5%)

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Cheapflights

3.3

37 (9.2%)

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Flight Radar

3.4

34 (8.5%)

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FlightReport

2.7

8 (2%)

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Airline Quality

1.5

4 (1%)

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PissedConsumer

1

2 (0.5%)

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SiteJabber

1

1 (0.2%)

2.51
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412 passengers’ reviews

Legroom & seat comfort

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In-flight entertainment (WiFi, TV, movies)

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Baggage policy & handling

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Cleanliness

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Ticket change & cancellation flexibility

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Check-in and boarding

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Customer service

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Food and beverage

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Value for money

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Ease of compensation and refunds

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AeroItalia Pros and Cons - AirAdvisor Verdict

Strengths
  • chGood route network
  • chGood pricing
  • chFriendly cabin crew
  • chBaggage handling
Weaknesses
  • chIn-flight entertainment
  • chMeals and snacks
  • chOverall flight experience
Verdict: "A newer airline that offers decent ticket pricing and route network but struggles to provide a reliable, in-flight experience for passengers."

Aeroitalia received quite a few passenger reviews praising the extensive route network, ease of check-in and boarding and friendly flight crew. Some reviewers mentioned that their baggage was well handled and delivered without issue, however they added that the luggage allowance was smaller than that of other, similar airlines. Unfortunately, numerous reviews complained about frequent cancellations and difficulty getting refunds and compensation. Passengers were also unhappy about the flight experience in general, citing poor in-flight entertainment and unappetizing meals and snacks.

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