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AeroItalia Reviews and Ratings

Read 21,089 verified passenger reviews to find out if AeroItalia is good. Check how travellers rate flights, comfort and overall service, and leave your own review.

Pros

Good route network
Good pricing
Friendly cabin crew
Baggage handling

Cons

In-flight entertainment
Meals and snacks
Overall flight experience

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AeroItalia reviews

2.98

Terrible
(16)
Poor
(4)
Average
(3)
Very Good
(0)
Excellent
(0)

Teresa E

Verified | Jul 21, 2026

Palermo-Southend
Economy

The airline cancelled our flight we...

The airline cancelled our flight we had to purchase new flights costing over €400 and they refuse to give a refund or anything.

Palermo-Southend
Economy

Comments

Passenger rights expert: Most travellers don’t realize this — you could be entitled to up to €600 compensation for Flight cancellation.

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Ainhoa M

Verified | Jul 21, 2026

Paris-Shannon
Economy

Plane on morning of flight was dela...

Plane on morning of flight was delayed due to fog in shannon which had a knock on effect for our flight departure time from charles de gauille Airport.

Paris-Shannon
Economy

Comments

Passenger rights expert: Did you know that you can claim up to €600 compensation for Flight delay in most cases?

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Benicio M

Verified | Jul 21, 2026

Rome-Palermo
Economy

Flight was pushed back over 3 hours...

Flight was pushed back over 3 hours with no update as to why there was a delay. Original flight was scheduled for 17:05 PM, took off at 20:30 PM. no announcements were made in the terminal. We got to our hotel extremely late. We lost money as we had to hire a car and that cost more from where we were.

Rome-Palermo
Economy

Comments

Passenger rights expert: Compensation alert! Did you have Flight delay? You could be due up to €600.

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Hattie O

Verified | Jul 21, 2026

Bergamo-Tel-aviv
Economy

We waited for more than 4 hours for...

We waited for more than 4 hours for flight update to know it will be delayed for the next day. No support or information details, no help team at the airport.

Bergamo-Tel-aviv
Economy

Comments

Passenger rights expert: Surprising but true: you can get up to €600 back for Flight delay.

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Brian J

Verified | Jul 21, 2026

Tel-aviv-Bergamo
Economy

"We regret to inform you that due t...

"We regret to inform you that due to operational reasons, your flight from TEL AVIV - BEN GURION (TLV) to MILANO BERGAMO (BGY), on 30-Mar, departure hour 22:10, has been cancelled."

Tel-aviv-Bergamo
Economy

Comments

Passenger rights expert: Travelling setback? If you faced Flight cancellation, you may be owed up to €600 in compensation.

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Azalea S

Verified | Jul 21, 2026

Bergamo-Tel-aviv
Economy

Flight cancelled 8 days ahead of de...

Flight cancelled 8 days ahead of departure to to cancellation of all flights to Israel by airline, had to purchase tickets on another airline with connection which cost more money and time, no compensation or alternative offered by airline.

Bergamo-Tel-aviv
Economy

Comments

Passenger rights expert: Don’t leave money on the table. You could be owed up to €600 for Flight cancellation.

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Kian M

Verified | Jul 21, 2026

Tel-aviv-Bergamo
Economy

TLV to BGY and Return BGY to TLV ca...

TLV to BGY and Return BGY to TLV cancelled both at less than 14 days prior to departure, 2 passengers( total of 4 flights) No valid explanation, had to rebook flights thru another airline resulting in lost time, flights with connections with added travel time and added cost. Loss of work and leisure time.

Tel-aviv-Bergamo
Economy

Comments

Passenger rights expert: That Flight cancellation might not be a total loss — you could still claim up to €600 in compensation.

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Harleigh R

Verified | Jul 21, 2026

Southend-Bergamo
Economy

We arrived at the airport to find o...

We arrived at the airport to find out there is no planned plain and there was no one to talk to from the airplane company. No phone numbers worked either.

Southend-Bergamo
Economy

Comments

Passenger rights expert: Good news: if you experienced Flight cancellation, you may be entitled to up to €600 in compensation.

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Amir R

Verified | Jul 21, 2026

Rome-Southend
Economy

We had to fly back and had to reboo...

We had to fly back and had to rebook a flight that cost 1900 Eur. Plus 200 Eur for a taxi because the other flight was from milano. We had to book a nights ata hotel that cost us 250 Eur. In total we lost over 2350 Eur not including day of work, food etc.. We waited hours at the airport to arrange all that with 3 little kids. It was very frustrating and we demand conpensation. The alternative oprions were irrelvant for us.

Rome-Southend
Economy

Comments

Passenger rights expert: Turn travel frustration into cash: you could get up to €600 compensation for Flight cancellation.

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Aya P

Verified | Jul 21, 2026

Bergamo-Tel-aviv
Economy

Airline : "In light of the events t...

Airline : "In light of the events that continue to unfold in Israel and which impact Tel Aviv's Ben Gurion airport, with great regret we inform you of our decision to cancel our scheduled flights from Milan/Bergamo to TLV". I would like to request a refund for: 1. Each passenger in the booking in the amount of 400 euro. I would like to receive a full refund to the same form of payment used for the original purchase (the credit card). 2. According to "Regulation (EC) No 261/2004 of the European Parliament", I would like to request a full refund for the other transportation to get in time to my other hotel bookings: (a) I had to reserve a flight for the passengers in this booking, and it cost me a 120 euros extra (please see the attached documents). I would like to have a refund for this amount; and (b) for the Taxi from Malpensa to Bergamo, which cost 616 ILS, which is 160 euros. 3. I would like to request a compensation for the cancellation for the amount of 400 euros pursuant to article 7(1)(b), and due to the fact that the flight was cancelled 24 H before, not 7 days before.

Bergamo-Tel-aviv
Economy

Comments

Passenger rights expert: Travel didn’t go as planned? In many cases, you can claim up to €600 compensation for Flight cancellation.

Check your eligibility here.

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AeroItalia Ratings

All-time Rating & Reviews

Average Star Rating

2.98

Total Reviews count

21089

Review Sites Distribution

AirAdvisor
2.98
21089 (100%)
TripAdvisor
3
20514 (97.4%)
Google
1.9
298 (1.4%)
eSky.eu
3.9
59 (0.3%)

Kayak
3.35
55 (0.3%)
FlightReport
2.95
16 (0.1%)
PissedConsumer
1
3 (0%)
SiteJabber
2
1 (0%)
Airlines-Inform
3.13
1 (0%)

Join the conversation! What do you think of AeroItalia

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Compare AeroItalia with:

Star ratings breakdown

Ease of compensation and refunds
In-flight entertainment (WiFi, TV, movies)
Baggage policy & handling
Cleanliness
Customer service
Check-in and boarding
Value for money
Food and beverage
Legroom & seat comfort
Ticket change & cancellation flexibility

2.98

21089

3/5 overall

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Option 2 - Check how much you are owed right now with our instant compensation checker.
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3
Option 3 - Wait up to 20+ weeks to see if you can receive compensation direct with AeroItalia by following the steps below
1. Fill in the feedback and claims form on the AeroItalia website. (30 minutes with all the right documentation).
2. Keep in contact to handle delays and pushbacks. The average response time to wait is around 4 weeks.
3. If after 8 weeks your claim has been rejected or ignored, fill in a CEDR complaint application form.
4. Wait for the CEDR to confirm if your claim has been accepted. (Up to 12 weeks+)

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AeroItalia Reviews and Ratings

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Pros

Cons