The Complete Guide to Aeroitalia Complaints & Compensation Requests

Joanna Teljeur

By:  Joanna Teljeur

Last Updated:  May 20, 2025

What do you do when your experience with Aeroitalia has been less than satisfactory? How do you contact customer service or file a complaint? No matter what you encounter on your flight, you deserve to have your concerns addressed. So, in this guide, you’ll find out how to contact Aeroitalia and lodge a complaint.

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What You Should Know About Airline Complaints

Aeroitalia passengers can file a complaint about any issue they’ve had, but some concerns are more likely to get you airline compensation. This is why it's important to understand your passenger rights before you file a complaint. 

Aeroitalia might give you vouchers or travel credits for a disappointing trip, but they are required by EU law to compensate you for qualifying issues related to flight delays and cancellations, denied boarding, and baggage loss or damage.

So, before you submit your complaint, take a look at your passenger rights so you can reference them when you contact Aeroitalia. 

Aeroitalia Customer Service Phone Numbers

Call Aeroitalia customer service if you need immediate help, especially if you’ve had a cancellation or a long delay. They can help you with rebooking and other pressing concerns. 

You can reach them Monday to Sunday, 7am to 11pm local time. You can also try using the chatbot on the Aeroitalia website or mobile app for quick answers.

Aeroitalia on Social Media

Phone lines usually mean long wait times, especially if there are widespread disruptions or if you’re flying during peak travel seasons. If you can’t reach an Aeroitalia agent by phone, you can try contacting them on social media.

This option is best for quick answers and help with rebooking options, but be sure to contact the airline through direct messaging rather than posting your concern to the public comments.

• Aeroitalia Facebook
• Aeroitalia Instagram
• Aeroitalia Twitter/X

AeroItalia Contact Form for Complaints & Claims

If you want to submit a formal complaint, it’s best to do so in writing. With Aeroitalia, you will have to do this through their official complaint form.

Complete the form by choosing the subject that you'd like to complain about and adding your personal details. It’s very important to include as much information as possible about your experience, including:

• Dates, times, and specifics about your flight
• Supporting information to serve as evidence of your situation
• Awareness of your passenger rights. You can reference EU or UK 261 or the Montreal Convention for baggage mishandling. 

4 Tips for Submitting a Complaint with Aeroitalia

1. Be persistent but patient. Bear in mind that customer service agents are doing their best to help you quickly and efficiently, so a little kindness goes a long way.
2. Add evidence of your disruption. Include prior conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better.
3. Provide detailed information about your experience, including all the relevant details of your flight. Describe what happened clearly so that your complaint will be understood.
4. Keep a record of your complaint. Take screenshots of the contact form before sending it and keep track of the date and time that it was sent. If you follow-up with the airline, you’ll need this information to show when you originally contacted them.

What if You Don’t Get a Response?

Don’t expect to get an answer right away. In fact, it can take a week or so to get an acknowledgement of your complaint and up to a month for it to be properly addressed by Aeroitalia.

If you don’t hear back in 30 days, here’s what you should do:

1. Follow up by using the contact form. Include the date and time of your first message.
2. You can also escalate your case to the National Enforcement Body for your region.
3. Let AirAdvisor handle your claim or complaint for you!

Need Help with Your Complaint?

AirAdvisor has helped over 830,000 passengers get compensation for flight delays, cancellations, and mishandled baggage. Our legal team knows exactly how to deal with airlines like Aeroitalia, so you don’t have to. 

Enter your flight details below to see if you’re owed airline compensation and to start your claim!

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Author:

Joanna Teljeur

Job/Position: Senior Editor & Content Lead

Joanna Teljeur is a senior editor and writer with 15+ years of experience in editorial leadership, journalism, and content development, specialising in consumer rights, aviation law, and public-interest reporting. Her work focuses on transforming complex regulatory and legal topics into clear, accurate, and accessible content for international audiences.

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