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British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Flight left you disappointed? Let others know what happened
Website:
www.britishairways.comPhone:
0344 493 0787 (calls charged at local rate)Mailing Address
British Airways Customer Relations (S506) PO Box 1126 Uxbridge UB8 9XS United KingdomOnly verified complaints
50% of complaints led to successful compensation payouts
Safe space to complain
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Max 120 characters (0)There are over 68860 complaints on AirAdvisor β with 15368+ claims submitted!
Phone
New or existing bookings UK
+44 (0) 344 493 0787 (All days, 7am - 8pm)
+49 (0) 421 2215 7897 (Monday - Friday 9am - 6pm)
New or existing bookings North America
1-800 247-9297 (Every day (EST) 7:00am - 11:00pm)
Luggage help
1-800-828-8144
Show phone numbers
Executive Club Member Services
UK: +44 (0) 344 493 0747
North America: 1 800 452 1201
Special assistance
UK : +49 (0) 421 2215 7897 option 1
(Monday-Friday 9am-6pm)
North America: 1 800 828 8140
Group bookings
0421 224 79847 Monday - Friday:
10:00-12:00 CET (except public holidays)
Only for urgent queries on bookings with travel dates, payment or ticketing deadlines within the next 72 hours.
More phone numbers
Live chat
Available in English on the British Airways website 06:00 - 22:00 UK time.Social media
You can contact British Airways on Facebook and X (formally Twitter).Sending a DM to British Airways could lead to a faster response time.
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Show British Airways address
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You can raise specific complaints with British Airways by visiting:
britishairways.com/travel/feedbackclaims/public
They aim to acknowledge complaints within 7 days, and respond within 28 days.
If you seek compensation for the problems you had directly from British Airways, this may take 20+ weeks.
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As well as sharing your experience with others through AirAdvisor, you can complain to British Airways directly about:
Your journey
Flight disruptions - delays, cancellations & diversions
Bookings & reservations - flights & holidays
Checking in - online or in-person
Departures - boarding & airport experience
Arrivals & connections
Baggage - delayed, lost, or damaged
Your on-board experience
General experience on board the plane - safety, cleanliness, service & more
On board food & drink
Other issues
Disability & mobility assistance
Airport lounges
Broader issues such as data protection, Covid-19 & discrimination
Be patient as reaching a resolution can take some time.
Follow up your complaint regularly to make sure it is being handled.
1. The issue you had.
2. Date and time of your flight.
3. Flight number...
4. Booking reference / flight confirmation number.
5. Receipts or documents that support your claim - such as things you had to pay for because of a disruption.
6. What you want from British Airways.
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These complaints are the subjective opinion of AirAdvisor members and not of AirAdvisor International Inc. We will try to monitor complaints for compliance (as feasible).
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Verified CustomerIt took a long time but did eventually get compensated. Thank you.
I would recommend. It took 3 months to get the payment but I doubt we would have been able to to so if we had liaised directly with the airline
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Air Advisor took on my claim for compensation and did all the following up to the point of payment. It was a slow process (three months), but it was paid in the end.
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