British Airways Complaints

Good communication, job done within the assumed time frame. RELIABLE !

Great end to end experience. Somewhat misleading information. Initial payout was communicated 600, and at the end way different. Maybe a bit more transparency on the process of collecting the right information to communicate more accurately.

Took 3 yrs from the airline, but once compensation was given, got it within a week.

We didn't expect to get some money back, but is a nice surpsrise after 16 monthts☺️

Very satisfied with Airadvisor. Beginning was I not too believed this website, Only try it. Now I trust them efficiency work and help customers.

We worked very well with Natalia. The whole process was very fast from making the claim until the payment. During the process we were constantly informed about the steps that were accomplished on our behalf. We felt supported and valued as clients. We are very happy for the results and want to thank Natalia and her team for their outstanding work. Although we hope to never need their services again, we strongly recommend them.

Lengthy application process - seems like it needs the same things repeatedly. Worth persevering.

It takes a long time to send and copy all the papers, but the Communication was good. Emirates cancelled our Flight back to Germany because of the Iranwar. So we had to spend 3 Nights in Capetown an book a new flight back to Germany for 1.250 € with ethiopian airlines instead of 555 € before with Emirats. We booked a Flight Hamburg-Capetown -Hamburg we were shure, that the European rules made our flight saven because our Flight started in Germany and it should end in Germany. But the arguments for not paying a refund for the additional costs for our flight was, that the flight back to Germany didn‘ t start in EU but in Capetown! So everybody should check seriously the terms and conditions before booking a non European Airline. It could be a expensiv experiance. See the explanation of Emirates!

I put a.complaint with AirAdvisors in 2024 regarding a delay with Air France with whom I did not get any satisfàction....Air Advisors came.back to me 4 years later with a compensation....extraordinary... Thank you.

You are the best

Thank you, for your prompt payment.

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Well executed