About us

AirAdvisor is the world’s leading flight and baggage compensation claim service.

We help passengers around the world understand their rights and secure what they are legally entitled to, whether it’s for a disrupted holiday, a missed family moment, or an important business commitment.

4.5/5 rating
28,747 reviews
830,000+
Trusted by clients worldwide
£85M+
Won in compensation since 2017
9 years
Average team member experience

Blue passenger airplane flying above clouds in a clear sky illustration

Our Mission

Why we built AirAdvisor

Our team understands the frustration, uncertainty, and unexpected costs that come with long delays, last-minute cancellations, or lost luggage.

That’s why we built a simple and easy-to-use claims process to support passengers when travel goes wrong and make claiming what’s owed feel less overwhelming.

AirAdvisor team members posing at a company event with blue and white branding background

Who handles your compensation claim?

Claims for flight delays, cancellations, missed connections, denied boarding, and baggage mishandling are handled by AirAdvisor’s team of lawyers and experienced legal professionals who live and work across Europe and beyond. If your case needs to be escalated, our licensed attorneys will represent you in court proceedings.

Bringing an international perspective and local understanding to every case, our legal team has a deep, practical knowledge of how airlines operate and how air passenger rights rules are applied in real-world situations.

This includes hands-on experience with passenger rights frameworks such as:

Montreal Convention

EU261

UK261

US DOT

Canada APPR

Turkey SHY

Anton Radchenko, founder of AirAdvisor, smiling in a navy suit with arms crossed

Meet the founder

Anton Radchenko is the founder of AirAdvisor, a licensed US attorney, and a member of the American Bar Association. He has more than 15 years of experience in air passenger rights and aviation law.

He has held senior legal roles at Asters LLP, a leading European law firm, and served as Vice President of Legal and Corporate Affairs for aviation companies in the Middle East, working directly on regulatory compliance and the government–legal process.

As a Fulbright Scholar and graduate of the University of Iowa College of Law, Anton has spent his career at the intersection of law and aviation, where he saw first-hand how often passengers are left without clear answers or fair outcomes, shaping AirAdvisor’s focus on:

Accountability,
Transparency,
Access to justice for travellers worldwide.

“We work to defend your rights because travel should be
comfortable, and everyone deserves to be treated fairly”

Anton Radchenko

Founder & CEO

Meet the Team

Anton Radchenko
Founder & CEO
Marie Mure-Ravaud
Global PR Lead
Iwona Matkowska
Global Talent Acquisition Manager
Yevhen Horchak
Chief Technology Officer
Paulina Pyś-Jachimowska
Product Lead
Alina Kutsa
Lead Claim Manager
Maria Volkova
Product Manager
Olha Habestro
Head of Customer Support
Sarah Petroni
PR and Social Media
Daryna Lavrinenko
Claims Specialist

Go to Team Page

Our credentials, built on trust and expertise

AirAdvisor’s noteworthy affiliations support our credibility and commitment to excellence in air passenger rights.

Our purpose & values

AirAdvisor makes flight compensation accessible to everyone, no matter where you’re from or how often you travel.

We’re here to bridge the gap between passenger rights and airline accountability. So, when your flight doesn’t go to plan, you’re not left guessing what to do next or feeling stuck without answers.

Insight
We start by listening. Understanding what passengers are actually going through helps us apply the law, technology, and data in a way that leads to clear, practical solutions.
Energy
We genuinely care about helping passengers when their travel plans go wrong. That’s why we stay curious, keep improving our tools, and put real effort into solving problems rather than passing them on.
Integrity
Doing the right thing matters to us. We work openly, act ethically, and always put passengers first. Trust isn’t something we assume, it’s something we work to earn every day.

Anton Radchenko with colleagues and signing documents in office setting

Our story

How AirAdvisor got started

AirAdvisor was born from a situation many passengers can relate to. Anton Radchenko and his family were wrongfully denied boarding on a Lufthansa flight and left stranded without meaningful help from the airline.

What made the experience even more frustrating was that, despite being a lawyer, Anton still struggled to get the compensation they were legally owed. The claims process was confusing, painfully slow, and clearly weighted in the airline’s favour. It became obvious that if enforcing passenger rights was this difficult for a legal professional, it must be even harder for most passengers.

Anton Radchenko standing beside a small propeller airplane at an airfield

Our growth

Founded in Ukraine as the country’s first airline compensation service, AirAdvisor quickly expanded to support passengers across Europe.

Along the way, we helped strengthen passenger rights in Eastern Europe and were recognised by the MassChallenge Accelerator in the United States.

That original experience still shapes everything we do today, from how we handle claims to how we create clear, reliable content passengers can rely on when travel does not go to plan.

Blue travel suitcases with yellow shield symbol representing luggage protection

TRUST & TRANSPARENCY

Guidance you can rely on

Passenger rights can be confusing. That’s why we focus on writing clear and easy-to-understand content to help you understand how passenger rights and other regulations work.

No legal jargon. No guesswork. Just clear, useful information you can trust.

 Everything we publish is reviewed by legal professionals, checked against official sources, and written with your questions and concerns in mind.

Learn more about our content editorial guidelines.

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