Executive Team
Our Executive Team brings together leaders from across legal, product, technology, content, and communications. They set AirAdvisor’s strategic direction and oversee how our services are built, communicated, and delivered, ensuring consistent standards and a reliable experience for passengers at every stage.
The Legal Team
Our legal team brings extensive cross-border experience to every claim, guiding passengers through the process with clarity and confidence. They handle cases under EU261, UK261, the Montreal Convention, U.S. Department of Transportation rules, and passenger rights regulations in many other countries. This breadth of experience means they know when a case can be resolved efficiently through negotiation and when escalation is necessary. All team members are fully trained and GDPR certified, ensuring personal data is handled securely at every stage.
Notable Achievements
- 2018
AirAdvisor actively lobbied for the adoption and stronger enforcement of EU air passenger rights frameworks in Eastern Europe, supporting the extension of passenger protections in markets where enforcement had historically been weak. - 2019
AirAdvisor was selected as one of the Top 24 Best Startups backed by the MassChallenge Accelerator in Providence, Rhode Island. During the same year, the company won two additional startup competitions, expanded its network of legal partners, and began serving passengers in 10 languages, marking a major step in its international growth. - Airline insolvency and bankruptcy cases
AirAdvisor has represented several thousand passengers affected by airline insolvencies and liquidations, helping clients pursue compensation in situations where recovery is often considered unlikely. To date, the company has handled claims connected to more than 10 airline insolvency and bankruptcy proceedings across Europe, securing payouts for passengers despite the legal and financial challenges involved in these cases. - Advocacy for passenger rights
AirAdvisor has actively opposed proposals that would weaken existing passenger protections. The company launched an e-petition aimed at preventing revisions that would dilute EU air passenger rights, while also supporting initiatives to modernise EU261 by adjusting compensation amounts to reflect inflation and current travel realities.
Our credentials, built on trust and expertise
AirAdvisor’s noteworthy affiliations support our credibility and commitment to excellence in air passenger rights.
The Editorial Team
Our Editorial Team plays a central role in how AirAdvisor explains and applies passenger rights. Working across multiple languages and in close collaboration with our legal professionals, they turn complex aviation regulations into clear, accurate guidance travellers can rely on.
With strong expertise in research, content strategy, consumer rights, and international air passenger law, the team tracks regulatory changes, interprets new rulings, and localises updates for different regions. From EU261 and UK261 protections to baggage compensation and airline policy changes, their work helps travellers understand their rights and take informed action with confidence.
Costa Beavin
US Media Relations Specialist
Nea Lotila
Junior PR Specialist
Meriem-Salma Nanu
PR Intern
The Operations & Support Team
Behind every successful claim is a team ensuring AirAdvisor runs smoothly day to day. Our Operations, Marketing, and Analytics specialists work closely together to deliver an efficient and supportive experience, from a passenger’s first interaction through to the final outcome.
This team focuses on refining internal processes, strengthening communication, and making each step of the claims journey clear and straightforward. By analysing trends, monitoring performance, and continuously improving how we work, they help ensure AirAdvisor remains responsive to passenger needs and consistent in the quality of service we provide.
All team members have consented to having their information displayed on this page.
Kabi Kalpataru Biswas
Performance Marketing Manager
What’s New at AirAdvisor
Recent announcements and updates from across AirAdvisor, from new partnerships and milestones to media features and advocacy work in passenger rights.
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