Job/Position: Head of Customer Support
Olha Habestro is a senior aviation operations and customer support professional with 9+ years of experience in the aviation industry, including 4+ years leading customer support operations related to air passenger compensation claims. Her background combines technical aviation expertise with large-scale passenger communication and claims coordination across multiple airlines and jurisdictions.
As Head of Customer Support at AirAdvisor, Olha oversees passenger communications and operational support related to airline compensation claims. She coordinates claim workflows, supports passengers throughout the compensation process, and works closely with internal legal and claims teams to ensure accurate handling of cases across different regions and airline policies.
Before joining AirAdvisor, Olha worked in aeronautical information and flight operations, where she was responsible for:
This experience required working with large volumes of time-sensitive information, responding quickly to operational changes, and ensuring continuity of flight operations under strict regulatory requirements.
Olha holds a Bachelor’s degree with honours in Aviation Transport from the Kirovohrad Flight Academy of the National Aviation University, with a specialisation in aeronautical science, aeronautical information services, and flight planning.
Olha is known for her structured, result-driven approach and her ability to work effectively under pressure. She is motivated by achieving fair outcomes for passengers and ensuring that complex operational or procedural issues do not prevent travelers from exercising their rights.
Outside of work, Olha enjoys staying active through sports, particularly aerobics, and has a strong interest in travel and international cultures. She also enjoys cooking dishes inspired by different cuisines, especially French and Asian.
As part of her professional growth, Olha has earned the following certifications:
AirAdvisor has been featured in:
