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Philippine Airlines Customer Service Contacts and How to File a Complaint

Written By Joanna Teljeur

Last Updated: March 04, 2025

Have you had a flight disruption or baggage issue with Philippine Airlines (PAL)? Maybe you just want to tell them about your experience on a recent flight? Whatever your concern, this guide will provide all the information you need to contact the airline, including helpful tips on how to get a faster and more favorable response.

Philippine Airlines (PAL) Phone Numbers

Before you call the airline, be sure to organise your flight details, and be ready to provide your flight number, departure and arrival points, and other pertinent info about your complaint or concern.

Also, remember that Philippine Airlines has high call volumes, so be patient or consider contacting the airline by email, chat, or via social media. Be advised that fees may apply to your call. If possible, try using the local numbers to avoid expensive calls. 

PAL on Social Media & WhatsApp

One of the fastest ways to get help for PAL flight delays and cancellations is to use the Philippine Airlines app, but you can also reach out to the airline on their social media channels and WhatsApp.

PAL on WhatsApp: +63-917-830-5810

Philippine Airlines on Social Media

• Facebook: https://www.facebook.com/PhilippineAirlines/
• Instagram: https://www.instagram.com/flypal/
• X/Twitter: https://x.com/flyPAL

PAL Email Address

Writing to the airline via email is a great way to communicate about matters that don’t require an immediate response. Also, you can retain a record of the conversation, which is especially helpful for legal issues.

Main Customer Service Emails for PAL

• wecare@philippineairlines.com.
• palcustomersupport@philippineairlines.com

PAL Emails for Baggage Concerns

• International: BaggageServicesINT@pal.com.ph
• Domestic: BaggageServicesDOM@pal.com.ph

Philippine Airlines Customer Service Chatbot

To get fast answers for more basic questions, Philippine Airlines offers MyPAL webchat on the lower right corner of the official website. You’ll be prompted to add your name, email address, and flight information, so be sure to have those details handy.

PAL Global Support

Philippine Airlines offers a contact form on their official site that can help you find assistance for any of the following concerns.

• Flight Disruptions
• Compliments or Feedback
• Complaints
• Travel Extras / Travel Boost
• Refunds
• Disability Assistance

How to Get a Better Response from PAL

If you’re contacting Philippine Airlines to lodge a claim for compensation, the following tips will help you get a more favorable response.

1. Be professional and polite. 
2. Include as much information about your experience as possible. Include all the relevant details of your situation, including booking information, dates, times, and a clear explanation of what happened on your flight.
3. Include supporting documents like copies of conversations with airline representatives, photos, booking receipts, etc.. The more information you provide, the better your outcome will be.
4. Be persistent. It can take some time for a decision to be reached, so feel free to drop them another message to find out where things stand.

Not Getting a Response? AirAdvisor Can Help

If you don’t get a response, or if you don’t want to file a complaint on your own, let AirAdvisor help you! Our airline compensation experts are here to assist you as we have for over 420,000 passenger claims so far.

Save some time and have a better chance of compensation by starting your claim with AirAdvisor today!Check Your Flight