Ryanair Complaints: Contact Number, Email, and Form

Written By Amy Lancelotte

Last Updated: August 02, 2024

It’s never fun when your travel plans are so bad that you need (or want) to complain to the airline, but unfortunately, it happens fairly often. If you’ve had an unsatisfactory experience with Ryanair, there are a number of ways to file a complaint and even more things you can complain about.

We’ll take you through the various Ryanair complaint options available and reasons you should complain, especially as related to your passenger rights, and discuss how we can help make Ryanair complaints even easier.

Valid Ryanair Complaints

The term “complaint” is a broad one, and technically, you can complain to Ryanair whenever you feel wronged. But, this ultra-low-cost airline isn’t known for customer service (you only need to browse their Twitter account to confirm), so you should stick with complaints that are likely to have a resolution. Here are some examples of valid Ryanair complaints:

• Compensation for flight delays: When a delay of 3 hours or more happens, calculated based on the arrival time at your destination, you should fill out a Ryanair complaint form to seek compensation.
• Cancelled flight compensation: A Ryanair flight that’s cancelled without sufficient notice typically entitles passengers to a flight refund and potential compensation for expenses and inconvenience.
• Denied boarding: When Ryanair oversells flights, and you’re bumped out of your pre-booked seat, filing a complaint for compensation is usually possible.
• Delayed and lost bags: When Ryanair mishandles your bag, including damage, filing a complaint can get you compensation for replacement items.
• Poor service: Whether it’s during the booking process, onboard, or at another point during your travels, if you’ve received poor service from Ryanair, it’s possible to complain. Although it’s rare with Ryanair, you may receive compensation in the form of vouchers or future discounts.

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Know Your Rights as a Passenger

With the Ryanair complaints we listed above, and in a few additional scenarios, the airline is legally required to compensate passengers when they make a complaint. Your compensation entitlement is dictated by Regulation EU 261 since Ryanair is based in Ireland. This regulation mandates a payout of between £220 (€250) and £520 (€600).

This regulation covers instances of delayed or cancelled flights, denied boarding, and missed connections, so if any of these things have happened to you, send in a Ryanair complaint right away.

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Tips for Ryanair Complaints

There are a few things to remember when figuring out how to complain to Ryanair. They are:

• Submit your claim ASAP. It’s best to make Ryanair complaints when the details of the incident are fresh in your mind.
• Documentation is key. Keep all your travel documents and any correspondence or other items you received from Ryanair. You’ll need it later.
• Know your information. This includes everything from flight details, tickets, and both dates and times. Additionally, make sure you write down the names of anyone you speak to.
• Be clear. Have a pre-rehearsed or pre-written statement about the incident. Be specific and make your demands easy to understand.
• In the case of a delayed flight, provide the time of the delay and try to get the reason for the delay from Ryanair on the day it happens.
• Contact details. Make sure Ryanair has your full name and preferred method of contact, whether it’s email, phone, or mail.

Ways to Complain to Ryanair

The chances are good that Ryanair doesn’t want to hear from you. The airline is consistently ranked low by customers, but that doesn’t mean you shouldn’t try. Quite the opposite. If you’re wondering, “How do I contact Ryanair with a complaint?” these are the best ways:

Complaints Email Address

Ryanair does not have a published complaints email, but they do provide a Ryanair complaints form online that you can use. It’s divided into multiple options, including things like onboard experience, booking experience, damaged bags, and flight disruptions. Just choose the category that applies to you and work through the many text boxes.

Phone Number

While Ryanair doesn’t have a complaint-specific phone number, you can still contact them by phone. In the UK, the phone number is +44 113 868 4151. Other countries have different numbers and procedures. The phone line’s business hours are Monday to Friday from 09:00 to 22:00 CET and 09:00 to 19:00 on Saturday. On Sunday, it’s a little more limited at 10:00 to 19:00.

Live Chat

The chat function with Ryanair is a combination of a bot and human customer service representatives. As is common these days, you’ll start with the bot, and if it can’t resolve your issue, you’ll be transferred to a live agent. The live agent business hours are the same as with the Ryanair phone number.

How to Fill Out a Ryanair Complaints Form Online for Flight Interruptions

The easiest way to fill out a Ryanair complaints form is through AirAdvisor. We take the stress out of dealing with Ryanair directly, and our success rate is higher than if you go it alone. Here are the steps to take to fill out a claim form for delayed or cancelled Ryanair flights:

1. Visit the AirAdvisor homepage.
2. Enter your flight details (departure airport and final destination airport) right on the homepage, and click “Check Compensation.”
3. Follow the prompts, and the system will advise you about preliminary eligibility.
4. If your experience meets the minimum requirements, you’ll be asked to provide additional information.
5. We handle the entire claims process from here, so you can relax and get back to more important things.

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Ryanair Complaints Response Window

For complaints filed online, Ryanair quotes a response time of a maximum of 10 working days. This applies to complaints for delayed and cancelled flights, as well as other, more general complaints.

Ryanair Complaints FAQs