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Contact Information

Mailing Address:

Ryanair DAC
Dublin Office
Airside Business Park
Swords, Co. Dublin
Ireland

Phone:

+44 113 868 4151

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Ryanair Complaints: Contact Number, Email, and Forms

Ryanair Complaints: Contact Number, Email, and Forms

Amy Lancelotte
Written By Amy Lancelotte
Last Updated: January 24, 2025

It’s never fun when your travel experience is so bad that you need (or want) to complain to the airline, but unfortunately, it happens fairly often. In the first 3 quarters of 2024, the CAA received 6,634 Ryanair complaints specifically related to flight interruptions alone.

If you’ve had an unsatisfactory experience with Ryanair, there are a number of ways to file a complaint and even more things you can complain about.

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We’ll take you through the various Ryanair complaint options available and reasons you should complain, especially as related to your passenger rights, and discuss how we can help make Ryanair complaints even easier.

Valid Ryanair Complaints

The term “complaint” is a broad one, and technically, you can complain to Ryanair whenever you feel wronged. But, this ultra-low-cost airline isn’t known for customer service (you only need to browse their Twitter account to confirm), so you should stick with complaints that are likely to have a resolution. Here are some examples of valid Ryanair complaints:

  • Compensation for flight delays: When a delay of 3 hours or more happens, calculated based on the arrival time at your destination, you should fill out a Ryanair complaint form to seek compensation.
  • Cancelled flight compensation: A Ryanair flight that’s cancelled without sufficient notice typically entitles passengers to a flight refund and potential compensation for expenses and inconvenience.
  • Denied boarding: When Ryanair oversells flights, and you’re bumped out of your pre-booked seat, filing a complaint for compensation is usually possible.
  • Delayed and lost bags: When Ryanair mishandles your bag, including damage, filing a complaint can get you compensation for replacement items.
  • Poor service: Whether it’s during the booking process, onboard, or at another point during your travels, if you’ve received poor service from Ryanair, it’s possible to complain. Although it’s rare with Ryanair, you may receive compensation in the form of vouchers or future discounts.

Disrupted flight? You might have a right to compensation - up to €600Check Your Flight

Know Your Rights as a Passenger

With most of the Ryanair complaints we listed above, and in a few additional scenarios, the airline is legally required to compensate passengers when they make a complaint. Your compensation entitlement is dictated by either Regulation EU 261 since Ryanair is based in Ireland, or UK261 for the company’s UK division. This regulation mandates a payout of between £220 (€250) and £520 (€600).

This regulation covers instances of delayed or cancelled flights, denied boarding, and missed connections, so if any of these things have happened to you, send in a Ryanair complaint right away.

Tips for Ryanair Complaints

There are a few things to remember when figuring out how to complain to Ryanair. They are:

  • Submit your claim ASAP. It’s best to make Ryanair complaints when the details of the incident are fresh in your mind.
  • Documentation is key. Keep all your travel documents and any correspondence or other items you received from Ryanair. You’ll need it later.
  • Know your information. This includes everything from flight details, tickets, and both dates and times. Additionally, make sure you write down the names of anyone you speak to.
  • Be clear. Have a pre-rehearsed or pre-written statement about the incident. Be specific and make your demands easy to understand.
  • In the case of a delayed flight, provide the time of the delay and try to get the reason for the delay from Ryanair on the day it happens.
  • Contact details. Make sure Ryanair has your full name and preferred method of contact, whether it’s email, phone, or mail.
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Ways to Complain to Ryanair

The chances are good that Ryanair doesn’t want to hear from you. The airline is consistently ranked low by customers, but that doesn’t mean you shouldn’t try. Quite the opposite. If you’re wondering, “How do I contact Ryanair with a complaint?” these are the best ways:

Complaints Email Address

Ryanair does not have a published complaints email, but they do provide a Ryanair complaints form online that you can use. It’s divided into multiple options, including things like onboard experience, booking experience, damaged bags, and flight disruptions. Just choose the category that applies to you and work through the many text boxes.

Phone Number

While Ryanair doesn’t have a complaint-specific phone number, you can still contact them by phone. In the UK, the phone number is +44 113 868 4151. Other countries have different numbers and procedures. The phone line’s business hours are Monday to Friday from 09:00 to 22:00 CET and 09:00 to 19:00 on Saturday. On Sunday, it’s a little more limited at 10:00 to 19:00.

Live Chat

The chat function with Ryanair is a combination of a bot and human customer service representatives. As is common these days, you’ll start with the bot, and if it can’t resolve your issue, you’ll be transferred to a live agent. The live agent business hours are the same as with the Ryanair phone number.

How to Fill Out a Ryanair Complaints Form

How to Fill Out a Ryanair Complaints Form Online for Flight Interruptions

The easiest way to fill out a Ryanair complaints form is through AirAdvisor. We take the stress out of dealing with Ryanair directly, and our success rate is higher than if you go it alone. Here are the steps to take to fill out a claim form for delayed or cancelled Ryanair flights:

  1. Visit the AirAdvisor homepage.
  2. Enter your flight details (departure airport and final destination airport) right on the homepage, and click “Check Compensation.”
  3. Follow the prompts, and the system will advise you about preliminary eligibility.
  4. If your experience meets the minimum requirements, you’ll be asked to provide additional information.
  5. We handle the entire claims process from here, so you can relax and get back to more important things.

When your claim is successful, AirAdvisor charges a small percentage. But if you don’t receive Ryanair compensation, neither do we.

We do not sell your informationAll your data remains confidential.Check Your Flight

Ryanair Complaints Response Window

For complaints filed online, Ryanair quotes a response time of a maximum of 10 working days. This applies to complaints for delayed and cancelled flights, as well as other, more general complaints.

Ryanair Complaints FAQs

How do I contact Ryanair with a complaint?

The best way to submit Ryanair complaints for flight interruptions is via a passenger rights advocate like AirAdvisor. We handle everything for you and have a better success rate than passengers who file their own claims. The fastest way to contact them directly is to use the online Ryanair complaints form.

What’s the best way to contact Ryanair?

Contact the airline either using live chat or their online complaint forms. You’ll get a record of your communication and will generally have better response times.

Does Ryanair ever issue refunds?

When Ryanair flights are cancelled, the airline is required to either issue a refund of the ticket price or provide you with an alternate flight.

What is Ryanair’s complaint response time?

Typically, Ryanair will respond to complaints submitted online within no more than 10 working days.

How reliable is Ryanair?

According to the data gathered by AirAdvisor on European airline reliability, Ryanair has some of the best on-time percentages for flights. And in both 2022 and 2023, less than 1% of Ryanair flights were cancelled.

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Complaints

Jill Thompson

Technical problems

Feb 6, 2025
I have already submited a case which you have ignored. The door aeroplane was not closed properly and your cabin crew were inexperienced, they panicked running down the aisle and showing shock and horror. Not only were we delayed but we were diverted to Edinburgh. We should have landed at NCL at 19.30 but didn't get there until 04.30 the next morning. No announcements, no food or drink provided. Shocking.
Nicola Sharon Holmes Horler

Charged ₤75 extra for hand luggage

Feb 4, 2025
Documents Nicola Sharon
Documents Nicola Sharon
confidental
confidental
I had already paid for priority boarding. My hand luggage respected size limits and I had had no problems on my outgoing flight from Madrid to Birmingham. However, the ground staff in Birmingham insisted that I, and many other Priority passengers, pay extra and put our hand luggage in the hold, claiming it exceeded the size limit. I paid but refused to put my case in the hold, as it contained fragile items. I was not the only passenger to do this. The steward on board confirmed our cases were within the size limit and also that the flight was not full and there was plenty of room in the overhead lockers. From overheard conversations I gather that this extra-charging is common practice at Birmingham airport, where it seems that the ground staff even have quotas to fulfill in terms of how many cases they charge for. This is unaccepatable and illegal and I request a full refund of the money that I have been overcharged.
Preferred solution: Refund
Loss: 90 EUR
Aishling Oneill

Unfairly charged €60 at gate

Feb 4, 2025
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2.2

Documents Aishling
Documents Aishling
Documents Aishling
confidental
I was charged €60 at gate as my cabin bag was “too wide”, I have had it measured many times and bought it specifically because it is Ryanair specifications, I have pictures of it fitting in the box. I understand the crew at the gate get a cut of the charges and they charged many people, I ended up having to board with extra carry ons due to this which also breaks Ryanair’s baggage rules.
Preferred solution: Refund
Loss: 60 EUR
Kim Hackman

Overcharging and withholding a personal document of a minor

Feb 4, 2025
I wish to log a complaint about my handling in Bristol Airport Departure lounge for flight FR1361 flying at 07.35am on the 1st of February 2025. On arriving at Bristol Airport I was greeted with a lady who made it clear she did not work for you initially. She checked our luggage in the luggage measuring metal holder and then charge me an extra £120 on the spot without clarifying the charges. She was hostile and held on to my autistics son's passport only giving it back to me when I insisted (put under the desk). She made it clear if I did not pay we would not fly or the bag would be disposed of. She would not give me her name when asked and was unhelpful in general. I will not fly Ryanair again because of this experience. I've had not issues in the past or with other budget airlines. I also saw other customers being charged for check in when the app was not working. I have paid on the app for seating that was not updated leaving me another £38 out of pocket. I also had to pay for the luggage on the return journey costing £53. In total Ryanair has got an extra £200 out of me, a single hard-working mum taking my son on holiday after he had a growth removed from his head last year in major surgery. The return flight, although delayed, on 3rd of February at 4.15pm from Venice the staff were helpful around the delay and gave advice on where to go and to check for updates. Although this was not pleasant the attitude and helpfulness made it easier to manage with my son. I would like this unpleasant incident investigated and further training on customer handling to be offered to staff.
Preferred solution: Refund
Loss: 200 EUR
Erik Nilestoff

No reason given

Feb 4, 2025
We have been compensated for some of the expenses we had, not all though, which we find weird. Airline refused to compensate for cancellation since they claim it is out of their control. According to our research the wheel was broken, see attached article. We believe they must compensate us according to EU law.
Luna Salim

Rude, aggressive behaviour

Feb 4, 2025
Rating - 1Rating - 2Rating - 3Rating - 4Rating - 5

1.8

confidental
We had a flight on February 4th at 9.50am from Brussels Charleroi to Venice Treviso. We had one bag which was a bit bigger than a cabin bag, for which we had to pay, which we understand that we had to pay for it. However, when checking in another bag, which is a cabin bag, and the lady at check-in desk number 8 said this as well, we had to pay for that bag as well. It fits the rules and it was less than 10kg. It came as a shock to us that at the ticket desk we suddenly had to pay for the 2 bags, instead of only the bag that was a bit bigger. The lady at the check-in desk, didn’t say anything about us having to pay for 2 bags, only for one bag, which was the slightly bigger bag. However, we paid the amount for the 2 bags, but we want you to take this seriously. The way they spoke to us was unimaginably rude. Both the lady at the check-in desk and the supervisor were very aggressive and rude towards us. We told them that we wanted to file a complaint, so we politely asked for their names for, but they aggressively refused to give their names and started screaming at us. Even when we tried to remain calm, they couldn’t do their job and act professionally. After this incident and lack of respect and lack of empathy and lack of professionalism. We would rather pay more, and travel with another company, that respects its customers instead of with Ryanair, who shows no respect towards their customers, and that only think of money. We hope you’ll read this and take action, since we’re not the only people with who this incident has occurred! Thanks for your patience and for listening to us.
Preferred solution: Apology / Voucher
Loss: 72 EUR

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