Ryanair EU261 Compensation for Delayed or Cancelled Flights

Flight 7176 12/04/2024. Zakynthos to Dublin Delayed 20 hours due to malfunction of passenger loading stair. On 18 April you informed me that compensation for a flight delay had been approved. This was for the sum of £683.36 GBP. Claim number XXCCSDSA under the terms of EU261. No payment has been received to date.

We were also told we could buy drinks and snacks and are receipts would show on our ryanair booking online and will will get that reimbursed. !! There is no receipts been sent to my booking

Over 3 hour delay with four young children was an absolute nightmare we are all still exhausted

No reason was particularly given. Other flights were taking off at the original schedule but we were not given any particular reason as to why it was delayed

The flight was due to land in dublin at 6.25pm and it landed at 10pm. we were boarded on the plane for the original planned take off time but then taken off again and reboarded hours later.

Previous flight was diverted then they needed to get a new crew in from another island as a crew member bradley cut her finger. Then we were diverted via porto to change crew as out if hours.

I had to take a flight after 2 days becaus of the issue on the 29th of April that happens at the airport. I been told of having a refund for the 2 extra days that I had to stay in London but Ryaner has denied! They departed with plan half empty and now they want even refund ?????

A crew member cut her hand and the flight got diverted to furterventura then to gran canaria for our pick up which was delayed then because the Ryan air crew had worked over their allocated hours once on the plane originally scheduled for Newcastle the flight got diverted again to Portugal to change crew members then after another delay we set of again to the final destination Newcastle original ETA was supposed to be 15.50 we finally landed 21.10

We were told it was because of a military exercise and then a medical emergency

My flight was on time, but due to a power cut at stansted airport it was impossible to catch the flight, which did not wait for us. I was there before take-off, but the Gate had closed five minutes ago. Ryanair did not provide any service as it was total chaos with most people missing their flight. I booked an alternative flight myself for 91 pounds and would like to request that money back.

Because of huge delays during security check after a power outage on Monday, April 29, baggage check was so much delayed that even almost 2 hours of advance arrival wasn't enough to catch our flight (RyanAir STN -FKB, FR98000, Departure 13:30, 2 pople). We were only informed of the possible delays at 14:25 (!), but since we came by train from Brockenhurst (leaving at 8:11, arriving at 11:15) it wouldn’t have helped us anyway. At the airport we went right to security and were confronted by a huge crowd, and lines that practically weren’t moving. There was no attempt by MAG to channel the passengers according to order of flights or give any type of assistance to avoid missing flights. After finally passing security (our flight being on “final call”), we reached the gate at 13:20 only to find it closed. The airplane was still at the gate for about half an hour, but they wouldn’t open the gate. After spending hours and hours in huge lines at RYANAIR customer desks, we realized we had to stay for the night. Calling the hotels given to us on a list by RYANAIR, we realized that, not surprisingly, they were all booked up. We finally could book a double room (reserved for handicapped people) for 209£ at the Holiday Inn Express (return transport 16€). I’m willing to ignore all the inconveniences and financial losses because of the lost day (we returned the next day on basically the same flight), as long as the excessive and unavoidable hotel bill is covered by the agency that causing the damage, that is MAG, the Stansted Airport owner.

Operational problems. Aircraft was not at destination ready for the timed departure.

There was no engineer at the airport so had to wait for the next flight to arrive so they could fix the plane. Absolutely ridiculous!!! Arrived in Dublin at 12am Dutch time. The airline said it was a technical issue with the plane and needed to wait for the engineer to arrive. The airline provided no care. This cost me time and money.

I was supposed to fly from krakow to newcastle on the 10th of April but the flight was diverted to Edinburgh and we landed 2 hours later than expected

We flew out of Krakow Airport at 14.10, upon arrival to Dublin we circled in the air for one hour, then we’re informed we would be diverting to Edinburgh where after landing we were left on the runway for 2 hours. We were then advised to get off the plane and ground staff would meet us in the airport. No ground staff met us. Eventually we were informed that hotel rooms were being booked for us, no further information came forward. We were then told that we should book our own hotel rooms after 4 hours sitting on the floor of the airport. The flight to Dublin was rescheduled for 6am the next morning with no notification for us, and this flight did not take off out of Edinburgh till 12pm the next day. We booked our own hotel rooms, and new flights home due to the uncertainty.

On the given date, I reached the airport at approximately 14:00 to be on flight number FR6014 towards Sofia at 16:35. Upon arrival, the “Departure” electronic board showed that my flight was delayed for 18:45. My ticket included a 20kg check-in luggage, which I proceeded to register at the self-check-in desks at around 14:30. A reoccurring error displayed “Passenger not found” after which I turned to one of your employees near the self-check-in area. The man assisted by asking for the destination and time of my flight and explained that when there is a flight delay, the system opens with a delay as well, so his recommendation to me was to wait. Despite that, I tried two more times to discover the same issue. At around 16:30, approximately when I was supposed to be in the plane, I decided to inspect what is happening with the staff again. Even with the delay, the system should have been open at that time. I reached out to the only working check-in desk with an employee behind, asking why my boarding pass was unfindable by the airport’s system. The woman there looked up my flight to notify me that the luggage check-in had been closed and it was according to schedule despite the flight delay. I would like to highlight that this information is the exact opposite of what I had been told earlier. Thanks to this, even though I was at the airport on time, the staff were unable to take my luggage. The only two options the woman at the desk gave me were fly tomorrow or fly without my luggage. Even though setting off without one’s stuff is unthinkable that was what I was suggested. My demand for more options was ignored, after which I went to the main service desk on the left of the boarding pass gates where I was met with even worse service. The woman there did not try to understand the situation, ignoring the fact that I was misled by their staff and kept repeating, “it is not our fault”. She even started pressuring me aggressively to choose between flying without my luggage or tomorrow, repeating that there are no other solutions to this issue. When I inquired to speak to someone of higher position, she denied, explaining she had already made a call, using the phrase “a no is a no”.

Ryanair over booked our flight. Resulting in them putting us in a hotel for the night and a total of about an 11 hour delay

I was stranded at dublin airport until the next day due to all the hotels being full from prior cancelled flight where passengers from other airlines were given good notice. This delay in info coukd have been avoided by ryanair. Prior to not taking off we also were in taxi for roughly 2-3 hours. I had a meal from mc donalds in expense that evening also as no food or drinks were provided in compensation

Email said reverse rotation resulting in crew change

Back in 2020 I purchased some flight tickets from Ryanair and the flights were cancelled due to COVID-related measures. I opted for the money refund (instead of the vouchers), but I had purchased the tickets using an intermediary platform (GotoGate), so I needed to fill up specific forms in the Ryanair website). Ryanair said they would refund me in a few weeks time, but the money never came. I then decided to fill the forms again, but a message appeared saying those cases were already solved (don't recall the exact phrasing), and of course it is virtually impossible to contact Ryanair. So I decided to start a process with Flightright, but that did not lead anywhere. After months of waiting and vague updates they finally contacted me to say that the company agreed to refund me and that I should contact Flightright upon receiving the money so they could charge their legal fees. Surprise, surprise, the money never came, and it seems very odd to me that Ryanair did not have to issue an invoice to Flighright and myself confirming the payment was indeed made. Eventually Flighright said Ryanair refused to pay and that they could not do anything else for me.

We are living in Hungary. We travelled to Stockholm on 23 August by Ryanair. And we would like to travel from Stockholm to Budapest on 29 August. ARN – BUD FR7603 We had flight tickets, Booking ref XXXERT. Our departure was planed at 18.30 on 29 August. We got the first SMS about the cancellation at 13:52. After the first shock we try to book to another Ryanair flight (on 30 August) to Budapest. Itt was fully booked. We searched another Ryanair flight, we found one possibilities on 3 Sept. Other Hungarian passengers said that they got the same information. Unfortunately we couldn’t stay in Stockholm 5 more days. So we tried to book another flight to Budapest. It wasn’t successfull, all flights were fully booked on Thuesday. At 15.35 we went to Arlanda Airport with Flixbus, which was booked to catch our origin flight. At 15.58 we got the next SMS about the cancellation. The colleauge of the Ryanair didn’t know anything about the situation and the solution at the airport. We went to the Aviator Office. They redirect to us to the Lufthansa Office. And the Flight Agent helped us to book a flight. So we had to stay one more night in Stockholm. We booked a hotel near to the airport. We flown to Vienna on 30 August at 6.30. Then we travelled to Budapest by Flixbus.

The flight was delayed by more than four hours. We missed the next flight from Sofia to our destination. We had to find a new flight for the next day. We had to pay extra money for the flight from Sofia, food in Sofia and accommodation. We did not arrive on time and missed the next flight from Sofia to Berlin. Compensation for the flight delay is due to us as much as possible, since the airline was at fault.

Believe we were delayed as a knock on effect of other flights but weather was also mentioned. We were not told of the delay for hours and then kept on the plane without aircon. Should have landed 9:45pm but didnt arrive until after midnight

Flight was cancelledon the day of the ATC issues in the UK on August 28th. By the time our fllght was cancelled, the ATC issue was no longer an issue, therefore they could have chosen to organise a flight asap. The next direct flight from anywhere in Germany to Edinburgh with ryanair that wasn't fully booked was on August 31st. We needed to be in edinburgh asap for our engagement party, and had no options with ryanair. We therefore spent 50 Euros each on the train to Cologne, 40 euros on a taxi to the airport, 120 euros for a hotel and then 300 euros each for the flights with eurowings and want ryanair to reimburse this.

No information provided by Ryanair. Originally told the flight was only delayed then informed that flight was cancelled with Ryanair offering no alternative flights till the 3/9/23, so I booked an alternative flight which for the following day (28/8/23) from another airline provider (Easyjet) for €350 booking refernece XXYUIO only to be informed 20 minutes later by text message the original flight was to go ahead. On arrival back into airport, little information was offered, with some passengers being turned away. Eventually got into the boarding area, with still no information provided on the boarding screens. Eventual departure time communicated was 17.50. Original departure time was 11.50.

Flight FR183 was supposed to deliver us to Vienna International Airport at 18:20 local time, where we were to board another flight (flight TP1273) which flies for Lisbon (est. arrival was 22:35 local time). Instead, the first flight was delayed (boarding started at 19:10 local time) and so we missed the opportunity to change planes, hence ruined our trip.

On August 24th Flight was delayed 2.5 hours leaving Shannon and then diverted to Katowice so had to be driven by bus to Krakow. Arrived approx 5am in Krakow. Was advised of delay 1 hour before scheduled boarding time and advised of being diverted to Katowice while in air. Also had special assistance requested for arrival in Krakow which did not come to meet me in Katowice.

4 PASSENGERS TWO ADULTS - ONE BABY - ONE CHILD AGED 6 WAS TOLD 16:40 FLIGHT CANCELLED - QUEUED TO GET DIFFERENT FLIGHT - -THEN TOLD FLIGHT NOT CANCELLED - CHECKIN BAGGAGE - GO TO GATE - FLIGHT DELAY - 17.30 RYANAIR TEXT TO SAY FLIGHT CANCELLED - QUEUED FOR MANY HOURS WITH CHILD AND 6 MONTH BABY- GOT BOOKED ON ANOTHER FLIGHT - SLEEP ON AIRPORT FLOOR - CHECK IN LUGGAGE - 1105 FLIGHT DEPARTS 12 HOURS LATE AT 2315 TO DIFFERENT AIRPORT - STANSTEAD NOT BRISTOL (4 HOURS DRIVE) ARRIVED HOME 36 HOURS LATE. FATHER HAD TO DRIVE BRISTOL TO STANSTEAD TO COLLECT US TRAUMATIC IN AIRPORT WITH TINY BABY - QUEUE - SLEEPING ON FLOOR - RUN OUT OF NAPPIES

flight FR6394 left Barcelona approx 7.5 hours later than expected

Flight took off over an hour late then diverted to Verona. Eventually buses took us to Marco Polo Venice but got further delayed as airport appeared to be closed and very few taxi s available for the amount of people needing them.